Rice Buick - GMC Inc.

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3.9
(28 reviews)
Visit Rice Buick - GMC Inc.
Sales hours: 9:00am to 5:00pm
Service hours:
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Service Sales
Monday 7:30am–5:30pm 8:30am–7:00pm
Tuesday 7:30am–5:30pm 8:30am–7:00pm
Wednesday 7:30am–5:30pm 8:30am–7:00pm
Thursday 7:30am–5:30pm 8:30am–7:00pm
Friday 7:30am–5:30pm 8:30am–7:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (865) 338-5297 (865) 338-5297
Used (865) 338-5246 (865) 338-5246
Service (865) 338-5295 (865) 338-5295

Inventory

See all 109 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2018.
If you're in search of a new or pre-owned vehicle don't go to just any car dealership -- come to Rice Buick GMC. The team at Rice Buick GMC is there for you from the moment you walk through the door ready to assist you in any way they can. From finding the perfect vehicle that fits your needs to financial planning and continued maintenance throughout your ownership we take care of everything at our Buick and GMC dealership in Knoxville TN. Come and speak with us today!

Service center

Phone number (865) 338-5295

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

3.9
(28 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Review of customer service

I I was welcomed when I arrived . I had my oil changed and my tires rotated. I was in and out in 45 min.

4.0

Review

I can always count on Rice to treat me well. They are very conscientious when working with me. The one thing I would like to see improvement upon is looking over the cleanliness of the vehicle after they've serviced/repaired it.

5.0

Rice GMC service

I have never been to a better dealership in my life. The sales and service is incredible. They are honest which is rare in todays world!

1.0

After working with Teresa and Rice GMC with many vehicles...

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advice of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.

1.0

Used for 10 Years However Disappointed Now.

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advise of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.

5.0

Experience with 2021 GMC Sierra Denali Purchase

Marshall Meyers was my salesman. I started out looking at a Denali SUV and drove one with the Duramax Diesel. I was impressed how it handled and that it did not seem like a diesel. I decided it was too high off the ground for my handicapped daughter and 96 year old mother to access without steps. I was tempted to get a Cadillac XT6, or Escalade because my late wife and I had been driving and loving our Cadillacs - hers a 2011 DTS (a really nice sedan) and mine a 2009 SRX (a great SUV needing a little more rear seat room and accessibility). Well I didn't know the XT6 was much higher off the ground until I went and looked closely with my measuring tape (about the same as the Buick Enclave) which has an intruding left floorboard (particularly annoying to me). Meanwhile, I placed Marshall on hold. He was understanding of my desires. I decided buying the large Escalade was out of the question (although the 2021 is a beautiful beast) because I have an aversion to buying a vehicle costing 3 times the first nice house we owned. So, I decided to look at what I could use more for vacation trips and and still have good hauling and boat towing capability. I decided to order the possibly last vehicle that I will own - a GMC Sierra Denali. I have found my old hot tub steps match up perfectly with the slide out running board allowing both my handicapped daughter and my mother to get in the cab. I'm still keeping the DTS for easier in town trips. Marshall ordered an folding hard surface tonneau cover and I recently had that installed by the service department. I especially appreciate Marshall taking the time to let me make up my mind. He showed me all the features that he could think of when I picked the vehicle up. It was exactly what I ordered and in the color I wanted. Since then I have asked him other questions which he quickly answers. So, far I'm loving my pickup and the service.

1.8

Dont waste your time Me and my wife made the 5 hour...

Dont waste your time Me and my wife made the 5 hour drive to go look at a car that was said to be spotless. We arrived there and to find the car had several scratches that was deep into the paint. We were told that this car had been well taken care of. That was far from the truth. The inside still had dirt and crumbs in the cup holders. The dealer also told us a false intrest rate. When we arrived he stated the best he could do was 4.09% due to us not being local. The dealer did call back and say he would fix all the issues on the car if we purchased. Needless to say we wasted a saturday.

5.0

Customer Service.

Would not hesitate purchasing another car or truck from this dealership.

5.0

Helpful

Dealership employ6have always been kind curios and helpful.

1.0

buyng

Nick Arr , liar!!!!!!!!!! he sold me a car, ''asking price''got paid !!! 2 days later he sold it to somebody else for more $ unprofessional ,rude , ..... just awful axperience !!!!

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