Rice Buick - GMC Inc.

Rice is a local company that has the best sales in service in Knoxville. They are fair and provide incredible service.

We were desperately needing an SUV to replace my wife's van that got totaled by a deer. Rice had vehicles available and allowed us to use our GM discount. The salesman knew immediately what we were looking for and said 'I just got an SUV in.. it's being detailed and within 3 hours we had a new vehicle. Very efficient and pleasant to deal with.

It was a miserable rainy Saturday and we had no intention of buying a car. However, two hours later we walked out with one! All because I wanted to see what the Buick suv was like.

Excellent place to buy from. General Motors is having a hard time keeping up with the cars people are wanting to buy from Rice.

This dealership is top notch. They make the purchase process easy. I drove 3.5 hours to purchase my 2022 Sierra from them.

I I was welcomed when I arrived . I had my oil changed and my tires rotated. I was in and out in 45 min.

I can always count on Rice to treat me well. They are very conscientious when working with me. The one thing I would like to see improvement upon is looking over the cleanliness of the vehicle after they've serviced/repaired it.

I have never been to a better dealership in my life. The sales and service is incredible. They are honest which is rare in todays world!

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advise of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advice of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.