Reviews
Submitted several requests for information thru cars.
Submitted several requests for information thru cars.com and dealer website with no response. Stopped by dealership but salesperson who came over didn’t seem interested in helping me or showing me vehicles. It is too bad as there were a couple I would have liked to know more about. The upside is it made me expand my search and have found other’s vehicles that meet my criteria.
Submitted several requests for information thru cars.
Submitted several requests for information thru cars.com and dealer website with no response. Stopped by dealership but salesperson who came over didn’t seem interested in helping me or showing me vehicles. It is too bad as there were a couple I would have liked to know more about. The upside is it made me expand my search and have found other’s vehicles that meet my criteria.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Truck Service
Had first service done on my GMC HD. I was taken in on my schedule appointment with no wait time. Truck was serviced quickly. Will be returning to them again.
Truck Service
Had first service done on my GMC HD. I was taken in on my schedule appointment with no wait time. Truck was serviced quickly. Will be returning to them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Professional easy service in a comfortable environment with helpful personnel.
Great Service
Professional easy service in a comfortable environment with helpful personnel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Drove 2 hours to have one of the WORST customer service
Drove 2 hours to have one of the WORST customer service experiences in my Life!!! These folks need some serious Diversity and Inclusion training least alone basic Customer Service skills…
Drove 2 hours to have one of the WORST customer service
Drove 2 hours to have one of the WORST customer service experiences in my Life!!! These folks need some serious Diversity and Inclusion training least alone basic Customer Service skills…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Rice Sales & Service
Rice is a local company that has the best sales in service in Knoxville. They are fair and provide incredible service.
Rice Sales & Service
Rice is a local company that has the best sales in service in Knoxville. They are fair and provide incredible service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mister
We were desperately needing an SUV to replace my wife's van that got totaled by a deer. Rice had vehicles available and allowed us to use our GM discount. The salesman knew immediately what we were looking for and said 'I just got an SUV in.. it's being detailed and within 3 hours we had a new vehicle. Very efficient and pleasant to deal with.
Mister
We were desperately needing an SUV to replace my wife's van that got totaled by a deer. Rice had vehicles available and allowed us to use our GM discount. The salesman knew immediately what we were looking for and said 'I just got an SUV in.. it's being detailed and within 3 hours we had a new vehicle. Very efficient and pleasant to deal with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Didn?t need another car but I bought one!!?
It was a miserable rainy Saturday and we had no intention of buying a car. However, two hours later we walked out with one! All because I wanted to see what the Buick suv was like.
Didn?t need another car but I bought one!!?
It was a miserable rainy Saturday and we had no intention of buying a car. However, two hours later we walked out with one! All because I wanted to see what the Buick suv was like.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Yukon Denali XL Purchase
Excellent place to buy from. General Motors is having a hard time keeping up with the cars people are wanting to buy from Rice.
New Yukon Denali XL Purchase
Excellent place to buy from. General Motors is having a hard time keeping up with the cars people are wanting to buy from Rice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Top notch
This dealership is top notch. They make the purchase process easy. I drove 3.5 hours to purchase my 2022 Sierra from them.
Top notch
This dealership is top notch. They make the purchase process easy. I drove 3.5 hours to purchase my 2022 Sierra from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Review of customer service
I I was welcomed when I arrived . I had my oil changed and my tires rotated. I was in and out in 45 min.
Review of customer service
I I was welcomed when I arrived . I had my oil changed and my tires rotated. I was in and out in 45 min.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase