Rice Buick - GMC Inc.

(3.8) 9 reviews

Dealer on Cars.com since March 2007

Currently in stock!

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Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 1:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

3.8
9 lifetime reviews.
  • New Management, friendly

    The new management, Darrel Robinett, called and was very friendly. He tried to find us the vehicle we wanted at the right price. Appreciate all the h...elp.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Engine and Transmission check

    Went there to check the cause of burning smell. I had same issue before, approximately 2 months ago, and we just changed coolant stuff with $260. This... time they said I need $1,100 to repair, only my question was if they could find it at first time. They are kind but just I cannot believe 100% what they are checking. I decided to change my vehicle instead of using over $1,000 for repair.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service

    I recently bought a used Buick elsewhere. I called on a Saturday morning with a check engine light. They gave me an arrival time, greeted us with a s...mile, and replaced a part quickly. I will be back!

    Customer Service
    Quality of Repair
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.8

2 lifetime reviews of the Service Department.

  • Great service

    I recently bought a used Buick elsewhere. I called on a Saturday morning with a check engine light. They gave me an arrival time, greeted us with a s...mile, and replaced a part quickly. I will be back!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Body repairs/ paint 2015 Terrain

    When I went to pick up my vehicle I was appalled at the poor quality paint job I had received. When I commented on all of the "orange Peel" you could ...see I was told " you don't want it too perfect or you will be able to tell its been wrecked". I realize most women would accept the job done and go on, but I have been around car restorations for 30 years and this is not acceptable. I plan to call today to see what can be done about it.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service Pricing

    Tire Rotation

    $16.95 and up*

    Oil, Filter Change

    $34.95 and up*

    Air Filter Replacement

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 324 Offers on 14 Models

About Our Dealership

Dealer on Cars.com since March 2007

Since 1957, Rice Automotive has been an East Tennessee institution. Always family owned and operated, we are dedicated to continuing the Rice family's reputation for 1st quality vehicles and even better service. We like to think of you, our customers, as family too, so we always make every effort to give you easy access to our staff and services. We look forward to another 50+ years of serving you - our neighbors, friends and family. Whether you are searching new or pre-owned, we will provide the personal service you deserve. Price sells cars, but service keeps you coming back - year after year, after year.....

"Please visit our Website, www.ricegmc.com, for our Daily Updated Inventory and Specials!"
Rice Buick - GMC Inc.
8330 Kingston Pike Knoxville, TN 37919
New (865) 312-7353
Used (865) 686-5284
Service (865) 329-6609
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