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Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

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Reviews

2.0
10 lifetime reviews.
  • customer service above and beyond all expectations

    Steve Tucker was by far the best salesman I have ever delt with. We had Xzilon coating applied to our new Terrain. Steve brought the car to our ho...


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    Steve Tucker was by far the best salesman I have ever delt with. We had Xzilon coating applied to our new Terrain. Steve brought the car to our house, an hour from the dealership, with all paper work after the Xzilon was applied. Then came back a week later and got the car to take back to the dealership to have a remote start installed. He picked our new car up from my wife at her work, took it to have the work done and left her a loaner car. Then brought ours back when it was all said and done. I have NEVER had a salesman do anything even remotely close to that. They will have our business again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • i bought a certified preowned lemon at rice buick

    i bought a certified pre owned buick lacross from the day i took it home it powers down on right hand curves feels like the brake is being applied...


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    i bought a certified pre owned buick lacross from the day i took it home it powers down on right hand curves feels like the brake is being applied and has no power for about 3 or 4 seconds. it does this to me everyday yet the service dept,(i have brought it in 4 times) tells me "cannot duplicate" and sends me on my way.i spent about $23000 on a car ,a certifed pre owned car that cannot go around a curve without stopping. i am very mad and extremely frustrated and everyday it grows.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Responded to request to contact

    Customer Care Manager, Marshall Myer, asked me to contact him. I did with all the details he requested. Said he would talk with owner the next day...


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    Customer Care Manager, Marshall Myer, asked me to contact him. I did with all the details he requested. Said he would talk with owner the next day about my compliant and review. Have never heard anything from anyone. That was on August 31st. Checked with Mr. Myer on September 7th and still no response. Apparently, no one at Rice cares about customers or their satisfaction. They agreed upon sales price then after agreeing said they could not sale the vehicle for agreed upon price. Went up $2600. That's not honest and they have no integrity. Why a company cannot honor their word, I do not understand.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2007

Since 1957, Rice Automotive has been an East Tennessee institution. Always family owned and operated, we are dedicated to continuing the Rice family's reputation for 1st quality vehicles and even better service. We like to think of you, our customers, as family too, so we always make every effort to give you easy access to our staff and services. We look forward to another 50+ years of serving you - our neighbors, friends and family. Whether you are searching new or pre-owned, we will provide the personal service you deserve. Price sells cars, but service keeps you coming back - year after year, after year.....

"Please visit our Website, www.ricegmc.com, for our Daily Updated Inventory and Specials!"