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Bob Brown Buick GMC

(460 reviews)
Visit Bob Brown Buick GMC
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (515) 657-6578 (515) 657-6578
Used (515) 705-0227 (515) 705-0227
Service (515) 705-0210 (515) 705-0210

Inventory

See all 386 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2005.
Bob Brown is a name that you know and trust offering the newest line up of Buick GMC models at our indoor location in Ankeny! Our indoor showroom offers you the ultimate shopping environment and we are the #1 Buick GMC dealer in Iowa. Make your way to Bob Brown Buick GMC in Ankeny today for quality vehicles, a friendly team, and professional service at every step of the way!
For Life on Four Wheels

Service center

Phone number (515) 705-0210

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(460 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very happy with how we were treated as customers.

Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price.

Very happy with how we were treated as customers.

Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Joe Carly is super nice.

Joe Carly is super nice. Give him an A plus he deserves it by far as he is very helpfuls.

Joe Carly is super nice.

Joe Carly is super nice. Give him an A plus he deserves it by far as he is very helpfuls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Joe Carly gets an a plus.

Joe Carly gets an a plus. He is supers kind and not rude at all so to anyone.

Joe Carly gets an a plus.

Joe Carly gets an a plus. He is supers kind and not rude at all so to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mike, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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VERY EASY TO WORK WITH.

VERY EASY TO WORK WITH. SALES AND FINANCE WORKED WELL TOGETHER. PROBABLY THE QUICKEST I'VE EVER DONE TRADING A VEHICLE AND BEEN HAPPY THE WAY IT TURNED OUT. THANKS!

VERY EASY TO WORK WITH.

VERY EASY TO WORK WITH. SALES AND FINANCE WORKED WELL TOGETHER. PROBABLY THE QUICKEST I'VE EVER DONE TRADING A VEHICLE AND BEEN HAPPY THE WAY IT TURNED OUT. THANKS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brandy, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Brown Buick GMC and we hope to see you again soon!

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Beware of service department, I would give them a zero if

Beware of service department, I would give them a zero if I could they just want to experiment on your vehicle at your expense but they cannot diagnose anything correctly. Brought in a 2014 Chey Silverado with a hesitation in second gear under acceleration. Was assured by service department that it needed a tune up, $800 later the issue was not fixed. Returned and had a technician ride with me and was told there were tranny issues. They took the vehicle and said they replaced the torque converter (luckily I did not have to pay the $2500 for that) but it did not fix the problem, so they now recommended a rebuilt tranny for $6500, for which I agreed to. Picked up the vehicle and it still had the same issue. Returned to ask for my money back but they refused as they said it needed a tranny because they found metal chips in the fluid. Essentially they did not stand behind their work at all, and after over $7000 spent, the issue still remained. They now said that the cam was out and wanted another $7500 to fix. Essentially I left there $7000 behind and a truck with no worth, they tried to fix the issue by letting me trade it in and give me a price as if the problem did not exist. I relented and had to "settle" for trading in this truck something on their lot as I had no choice but to deal with them exclusively to salvage anything out of this deal. Although I am somewhat happy with the new vehicle the brakes squeaked and the air conditioner motor went out, which I took to another dealer to fix, as i will never use this dealership for anything ever again.

Beware of service department, I would give them a zero if

Beware of service department, I would give them a zero if I could they just want to experiment on your vehicle at your expense but they cannot diagnose anything correctly. Brought in a 2014 Chey Silverado with a hesitation in second gear under acceleration. Was assured by service department that it needed a tune up, $800 later the issue was not fixed. Returned and had a technician ride with me and was told there were tranny issues. They took the vehicle and said they replaced the torque converter (luckily I did not have to pay the $2500 for that) but it did not fix the problem, so they now recommended a rebuilt tranny for $6500, for which I agreed to. Picked up the vehicle and it still had the same issue. Returned to ask for my money back but they refused as they said it needed a tranny because they found metal chips in the fluid. Essentially they did not stand behind their work at all, and after over $7000 spent, the issue still remained. They now said that the cam was out and wanted another $7500 to fix. Essentially I left there $7000 behind and a truck with no worth, they tried to fix the issue by letting me trade it in and give me a price as if the problem did not exist. I relented and had to "settle" for trading in this truck something on their lot as I had no choice but to deal with them exclusively to salvage anything out of this deal. Although I am somewhat happy with the new vehicle the brakes squeaked and the air conditioner motor went out, which I took to another dealer to fix, as i will never use this dealership for anything ever again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Randy, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Terry Tracy, at (515) 289-5952 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Shopping for a new car!

Karmie was amazing at helping me find what I needed and wanted! She took her time to show me a few different cars! And picking the car up, Patrick also did an amazing job at detailing the car!

Shopping for a new car!

Karmie was amazing at helping me find what I needed and wanted! She took her time to show me a few different cars! And picking the car up, Patrick also did an amazing job at detailing the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Elizabeth, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

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Leasing a vehicle for the first time

Dallas Buck is an exceptional car salesman he treats people great respect goes above and beyond to make your experience is top notch and Joe Carley is an honest and reputable guy took great time to show all aspects of my new lease is the other salesman that is an excellent salesman as well he is an honest and trustworthy guy with a great personality who takes time with each and every customer who he sets down to make a deal with at his desk!!!

Leasing a vehicle for the first time

Dallas Buck is an exceptional car salesman he treats people great respect goes above and beyond to make your experience is top notch and Joe Carley is an honest and reputable guy took great time to show all aspects of my new lease is the other salesman that is an excellent salesman as well he is an honest and trustworthy guy with a great personality who takes time with each and every customer who he sets down to make a deal with at his desk!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deanna, thanks for highlighting some of our staff who helped make this such a great experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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GMC Terrain

Kamrie was an amazing sales person and I couldn?t have asked for a better experience when buying my first brand new car! She was a great advocate for all my needs and wants!!

GMC Terrain

Kamrie was an amazing sales person and I couldn?t have asked for a better experience when buying my first brand new car! She was a great advocate for all my needs and wants!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Emma, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Bob Brown GMC

Kamrie Bazal and Breanna Bjornland were fantastic to work with. Kamrie went above and beyond to get us a great deal.

Bob Brown GMC

Kamrie Bazal and Breanna Bjornland were fantastic to work with. Kamrie went above and beyond to get us a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Connie, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out!

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Vehicle Purchase

Purchased a GMC AT4. Joseph Carley (Salesman) and Gene Parker (Finance) was two gentlemen I dealt with. Both was very professional and great to deal with. I drove from Texas to purchase. So they had all paperwork ready when I arrived. Was in and out of Dealership in less than a hour. Very thankful and happy to work with these two. Highly recommend them. Truck was exactly like Joseph told me it was. Straighup and Honest.

Vehicle Purchase

Purchased a GMC AT4. Joseph Carley (Salesman) and Gene Parker (Finance) was two gentlemen I dealt with. Both was very professional and great to deal with. I drove from Texas to purchase. So they had all paperwork ready when I arrived. Was in and out of Dealership in less than a hour. Very thankful and happy to work with these two. Highly recommend them. Truck was exactly like Joseph told me it was. Straighup and Honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chris, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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