Cedar Rapids Toyota

Alan Makabi made the online interaction comfortable and listens to customer concerns. Tiffany made the financial part seamless.

Maybe 2 months back, I contacted Cedar Rapids Toyota in search of a 2032 Tundra. They had one about 2 months out from delivery to the dealer that I liked, so I put down a $500 deposit on that vehicle. Recently I decided that I wanted a different model Tundra than the one I put the deposit on, (which by the way was already in their inventory) so I asked if they had my preferred truck either inbound, or in current inventory and they didn't. I asked if I could be refunded the $500, and based on conversations with the dealership, it was my understanding that I could. It's not like they need my money. Cedar Rapids Toyota has a lot more money than I do, or most any other average citizen unless their name is Michael Jordan, LOL. I received a call today from Cedar Rapids Toyota notifying me that if I wasn't willing to wait upwards of 8 months to a year, for the truck I wanted, I would not be refunded my deposit. Well I don't want to wait that long, so I asked if the $500 could be applied to purchases in their parts store and they said no. Either take delivery of a trunk I decided I don't want, wait upwards to a year for what I do want, or lose the $500. I used to be a floor manager at a Toyota dealership myself so I know the business. The Tundra I decided not to take delivery of, will sell in no time as they are in short supply and very popular. One of the Cedar Rapids Managers is simply playing hard ball because nothing I've done has cost them a dime. Moral of the story... Do not put a deposit down on a vehicle at "Cedar Rapids Toyota" if there is even the slightest possibility that you might change your mind, because they definingly are not giving you a refund if you either run into financial problems or change your mind. Word to the wise. I'm Jeff, U.S. Army Retired, Paratrooper with over 20 years active duty. Won't even let me use the $500 in their parts store where they have a considerable mark up and would make profit off me anyway. Wow.

Worked with Steve upon entering the facility and later with Curtis in finalizing the purchase, both were incredible to work with!! Recommend highly!!!! Please to do business with!!!

We take our vehicle to get oil changes. Toyota says they offer a free car wash with an oil change, but so far, out of six oil changes, we have only been given two car washes. Every time there is an excuse: too cold, too busy, car wash isn’t working, can’t wash something with a trailer hitch on it. If the dealership doesn’t know how to operate a car wash, especially when other car wash companies can operate quite well, perhaps they should participate in some training, or simply not offer something they can’t do.

Thank you to Gene and Curt for assisting me with the purchase of my new vehicle. I came from out of state after working with a dealership in my hometown whom were not cooperative or willing to go the extra mile for me. CR staff were kind, hard working and did not make me feel pressured at all. I appreciate the time and effort put in to make sure I was satisfied with my purchase. Curt was even planning to come in on his day off to help assist with financing before my flight was delayed. I am more than happy with my car and would recommend this dealership to others!

I purchased a Rav42017 certified they helped me with the financial to be with in good APR rate. The price for a car was fair.They are very nice.

They lied to me about the price of the car; the paperwork wasn't ready when I especially requested that it be -- I was on crutches and had a doctor's appointment I had to make; they had the wrong mileage. Instead of apologizing and expediting the process, they kept trying to chit-chat in order to get me to buy an extended warranty, in spite of repeated statements that I was not interested in talking about my family, how I liked my job, whatever. I believe the car was in an accident which wasn't disclosed. They don't publish negative reviews, and finally, IN SPITE OF ALL MY REQUESTS, instead of apologizing, they keep sending me birthday cards. Their disregard for the customers covers all bases. IT IS DISGUSTING -- I get an annual reminder.

I drove nearly 100 miles to get to this dealership. At first, I did not want to, but am I glad I did! The whole process of buying my 07 Honda CRV was very pleasant and the people were helpful and friendly. I would recommend this place.

I have been a CR Toyota customer for 20 years, between my wife and I, we have purchased 6 Toyotas from this dealership. Just when I thought my previous experiences out there couldn't possibly be topped, they managed to top themselves again, the other day, with my most recent purchase. Alan got me into the car I wanted, Wendy was able to get my deal done with Toyota and Kim got my vehicle registered within a day!!! You cant begin to understand how impressed and extremely grateful I am for everything. There aren't too many dealerships out there, if any, that could do the things, you all do, let alone care to do. I will NOT go anywhere else, but CR Toyota, for future purchases. Thanks again to Alan, Wendy and Kim. You are all beyond amazing!!!!!! The car buying process from start to finish has always been painless with this dealership and I would recommend anyone to shop here, when looking for a vehicle.

I have used Toyota of CR for many years to service my Toyotas. Never once have they tried to sell me something I didn’t need, in fact, one time when the power steering rack was leaking a small amount, I was given the $900 option of replacing, or the $10 option of using a liquid sealer, (we will call it car magic) poured into the system. It worked perfectly for 5 years. Great people, great coffee, and have never let me down. Way to give car service departments a good name.