Skip to main content

Bentley Chevrolet

(283 reviews)
Visit Bentley Chevrolet
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–12:00pm
Sunday Closed Closed
New (888) 379-3403 (888) 379-3403
Used (855) 350-9273 (855) 350-9273
Service (877) 732-2213 (877) 732-2213

Reviews

(283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Great

Enjoy this dealership. Need more coupons to aide expenses.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Service Always

Scheduled oil change and tire rotation. Appointment time was honored. Minimal waiting. The staff is always accommodating and always double check with me to see if there are any problems with vehicle. I trust them with my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service completed satisfactorily.

I purchased this Cadillac (2014 CTS previously owned with a little over 20,000 miles on it. I received several notices to take it in for service; on 9 May, notice appeared in dash cluster to take in for service. I called Bentley and got an appointment. Mr. Cecil Staggs was the Service Rep I dealt with. He was extremely nice, pleasant, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We're glad you were pleased.

Great service.

A very responsive and professional staff. Oil change, clean-up and cross bar order for car top carriers. All the different people were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Woody! We're glad you were pleased. We appreciate your business.

Very easy to work with. Good team!

Good experience, Nice people to work with. Made me feel welcome and that they were happy to help me. Will come back again when service is needed..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We appreciate your business!

Professional

Extremely professional & courteous staff. I enjoyed the multiple voicemail updates. They made me feel like the team genuinely cared about my experience. My radio presets were changed though and I did not like that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business! Truly sorry for the presets. We will aim for a 5 Star experience next visit!

2 Year Scheduled Maintenance

Everything was great from scheduling my maintenance, to the waiting area, to the free car wash... THANKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

car owner

Well pleased. Employees were friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2nd new vehicle from Bentley

Both buying experiences have been relatively pain free. I pretty much dictated the buying process both times, meaning that we only discussed what I wanted. At no time was I ever pressured into doing something that I wasn't comfortable with nor did they try to up-sell me on a more expensive vehicle, which is something that other dealerships often do. There is certainly a reason why I bypass the Chevrolet dealer closest to my house in Tuscumbia, Alabama and instead opt to do business with Bentley in Florence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased that you choose Bentley. Thank you for taking the time to review us. Please let us know when we can be of service, and enjoy your new ride!

Excellent Service

My experience while having the car serviced was very good. It was our first time to have service done there since we bought a car in October and we were very pleased. And, yes, we would recommend Bentley service to any one. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joseph, Thank you for the kind words. We appreciate you reviewing us and we value your business.