Reviews
Great
Enjoy this dealership. Need more coupons to aide expenses.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service Always
Scheduled oil change and tire rotation. Appointment time was honored. Minimal waiting. The staff is always accommodating and always double check with me to see if there are any problems with vehicle. I trust them with my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service completed satisfactorily.
I purchased this Cadillac (2014 CTS previously owned with a little over 20,000 miles on it. I received several notices to take it in for service; on 9 May, notice appeared in dash cluster to take in for service. I called Bentley and got an appointment. Mr. Cecil Staggs was the Service Rep I dealt with. He was extremely nice, pleasant, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. We're glad you were pleased.
Great service.
A very responsive and professional staff. Oil change, clean-up and cross bar order for car top carriers. All the different people were very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Woody! We're glad you were pleased. We appreciate your business.
Very easy to work with. Good team!
Good experience, Nice people to work with. Made me feel welcome and that they were happy to help me. Will come back again when service is needed..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. We appreciate your business!
Professional
Extremely professional & courteous staff. I enjoyed the multiple voicemail updates. They made me feel like the team genuinely cared about my experience. My radio presets were changed though and I did not like that.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your business! Truly sorry for the presets. We will aim for a 5 Star experience next visit!
2 Year Scheduled Maintenance
Everything was great from scheduling my maintenance, to the waiting area, to the free car wash... THANKS
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
car owner
Well pleased. Employees were friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2nd new vehicle from Bentley
Both buying experiences have been relatively pain free. I pretty much dictated the buying process both times, meaning that we only discussed what I wanted. At no time was I ever pressured into doing something that I wasn't comfortable with nor did they try to up-sell me on a more expensive vehicle, which is something that other dealerships often do. There is certainly a reason why I bypass the Chevrolet dealer closest to my house in Tuscumbia, Alabama and instead opt to do business with Bentley in Florence.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased that you choose Bentley. Thank you for taking the time to review us. Please let us know when we can be of service, and enjoy your new ride!
Excellent Service
My experience while having the car serviced was very good. It was our first time to have service done there since we bought a car in October and we were very pleased. And, yes, we would recommend Bentley service to any one. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joseph, Thank you for the kind words. We appreciate you reviewing us and we value your business.