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Got my Traverse serviced 10 days ago. I now have to go back to have them reset my oil change gage. Looks lovely ke it wasn?t reset but on my printout shows they did?
Service
Got my Traverse serviced 10 days ago. I now have to go back to have them reset my oil change gage. Looks lovely ke it wasn?t reset but on my printout shows they did?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like to thank you for sharing this review, William. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Bob Poynter Buick GMC
New car Bob Poynter GM Seymour IN
Joe Browning great to work with. Wasnt pushy at all. Would highly recommend him
New car Bob Poynter GM Seymour IN
Joe Browning great to work with. Wasnt pushy at all. Would highly recommend him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Bob Poynter Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Faye Groves
My car was taken in at the time of the appointment. The service department checked the car and then advised me of the needed repair. I was also given an approximate time frame. Repair was made in a timely manner.
Faye Groves
My car was taken in at the time of the appointment. The service department checked the car and then advised me of the needed repair. I was also given an approximate time frame. Repair was made in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great service experience Georgia! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
New car
Awesome experience friendly excellent customer service
New car
Awesome experience friendly excellent customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
You are not the customer they are looking for!
They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)
You are not the customer they are looking for!
They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Harvey, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Cynthia
Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.
Cynthia
Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for visiting our service department and for leaving the kind words, Cynthia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
poor customer service
went to look for a new car, person at main desk did not look at us or tell us that he would be right with us. another man came from his office on the left and watched tv but did not ask us if we had been assisted. another person also walked by and did not ask us if we had been assisted. needless to say, we left. what good customer service.
poor customer service
went to look for a new car, person at main desk did not look at us or tell us that he would be right with us. another man came from his office on the left and watched tv but did not ask us if we had been assisted. another person also walked by and did not ask us if we had been assisted. needless to say, we left. what good customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Here at Bob Poynter GM, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Unorganized
Made an appointment well over a week in advance for an oil change I was told it was scheduled for the next Tuesday at 1pm. After waiting 20min to check in was told they were short on help and it would be the next Tuesday. Wasted my time and day. I will not be returning for service or to buy a vehicle. I had bought 2 cars from them in the past and used the service dept but no more.
Unorganized
Made an appointment well over a week in advance for an oil change I was told it was scheduled for the next Tuesday at 1pm. After waiting 20min to check in was told they were short on help and it would be the next Tuesday. Wasted my time and day. I will not be returning for service or to buy a vehicle. I had bought 2 cars from them in the past and used the service dept but no more.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Car service
Fixed thermostat and now I don?t have air in the top vents! This was 2007 Trailblazer. This was 3/2/21. Last month mike Koester brought truck in and they rotated tires and when got home noticed 2 lug nuts were off Took to Columbus for repair.
Car service
Fixed thermostat and now I don?t have air in the top vents! This was 2007 Trailblazer. This was 3/2/21. Last month mike Koester brought truck in and they rotated tires and when got home noticed 2 lug nuts were off Took to Columbus for repair.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marilyn, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Dealer great G.M. disappointing
The service dept. Preformed great G.M was disappointing the side detection module stopped being replaced in August my failure did not occur until Nov. With 25.00 relief out of 550
Dealer great G.M. disappointing
The service dept. Preformed great G.M was disappointing the side detection module stopped being replaced in August my failure did not occur until Nov. With 25.00 relief out of 550
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alexander, we are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
