Reviews
Trent was awesome quick to respond efficient great to
Trent was awesome quick to respond efficient great to work with, pleasure trying to make a deal
Trent was awesome quick to respond efficient great to
Trent was awesome quick to respond efficient great to work with, pleasure trying to make a deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for the wonderful review about our team, Jaymo! We're thrilled to hear you had a positive experience with Trent and we look forward to working with you again soon. Take care! Sincerely, The Team at Bob Poynter Buick GMC
rated a Corvette C6 convertible as a Z06; the two
rated a Corvette C6 convertible as a Z06; the two models of the marque are nothing at all alike;
rated a Corvette C6 convertible as a Z06; the two
rated a Corvette C6 convertible as a Z06; the two models of the marque are nothing at all alike;
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Bob Poynter Buick GMC
I just bought my second truck and working with Joe
I just bought my second truck and working with Joe Browning was great. Thanks for making it an easy process. It's been easy telling others about my experience with the dealership. Sincerely, Chris Beverly
I just bought my second truck and working with Joe
I just bought my second truck and working with Joe Browning was great. Thanks for making it an easy process. It's been easy telling others about my experience with the dealership. Sincerely, Chris Beverly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Chris. We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Team at Bob Poynter Buick GMC
Great professional service!
Had a last minute breakdown on my GMC Yukon Denali. The service department secured my vehicle to be worked on later that week and gave me alternate transportation to go on with my day. Later that week all repairs were made and I was back on the road! Thank you to the service staff at Bob Poynter GM, another great service experience.
Great professional service!
Had a last minute breakdown on my GMC Yukon Denali. The service department secured my vehicle to be worked on later that week and gave me alternate transportation to go on with my day. Later that week all repairs were made and I was back on the road! Thank you to the service staff at Bob Poynter GM, another great service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Trent, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the transportation we provided and the thorough service you received from us. It's so wonderful that we were able to repair your Denali and provide a great experience. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Team at Bob Poynter Buick GMC
Service
Got my Traverse serviced 10 days ago. I now have to go back to have them reset my oil change gage. Looks lovely ke it wasn?t reset but on my printout shows they did?
Service
Got my Traverse serviced 10 days ago. I now have to go back to have them reset my oil change gage. Looks lovely ke it wasn?t reset but on my printout shows they did?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like to thank you for sharing this review, William. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Bob Poynter Buick GMC
New car Bob Poynter GM Seymour IN
Joe Browning great to work with. Wasnt pushy at all. Would highly recommend him
New car Bob Poynter GM Seymour IN
Joe Browning great to work with. Wasnt pushy at all. Would highly recommend him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Bob Poynter Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Faye Groves
My car was taken in at the time of the appointment. The service department checked the car and then advised me of the needed repair. I was also given an approximate time frame. Repair was made in a timely manner.
Faye Groves
My car was taken in at the time of the appointment. The service department checked the car and then advised me of the needed repair. I was also given an approximate time frame. Repair was made in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great service experience Georgia! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
New car
Awesome experience friendly excellent customer service
New car
Awesome experience friendly excellent customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
You are not the customer they are looking for!
They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)
You are not the customer they are looking for!
They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Harvey, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Cynthia
Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.
Cynthia
Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for visiting our service department and for leaving the kind words, Cynthia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com