Bob Poynter GM

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3.1
(88 reviews)
Visit Bob Poynter GM
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 8:00am–7:00pm
Tuesday 7:30am–5:30pm 8:00am–6:00pm
Wednesday 7:30am–5:30pm 8:00am–6:00pm
Thursday 7:30am–5:30pm 8:00am–6:00pm
Friday 7:30am–5:30pm 8:00am–7:00pm
Saturday 8:00am–12:00pm 8:00am–3:00pm
Sunday Closed Closed
New (812) 271-3057 (812) 271-3057
Used (812) 271-3050 (812) 271-3050
Service (812) 271-3061 (812) 271-3061

Inventory

See all 246 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2008.
Bob Poynter GM is proud to be an automotive leader in our area. Since opening our doors Bob Poynter GM has kept a firm commitment to our customers.
ALL FOUR GM BRANDS UNDER ONE ROOFTOP!!

Service center

Phone number (812) 271-3061

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

3.1
(88 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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3.0

You are not the customer they are looking for!

They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)

Dealer response

Harvey, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

5.0

Cynthia

Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.

Dealer response

Thank you for visiting our service department and for leaving the kind words, Cynthia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

1.0

poor customer service

went to look for a new car, person at main desk did not look at us or tell us that he would be right with us. another man came from his office on the left and watched tv but did not ask us if we had been assisted. another person also walked by and did not ask us if we had been assisted. needless to say, we left. what good customer service.

Dealer response

Here at Bob Poynter GM, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

1.0

Unorganized

Made an appointment well over a week in advance for an oil change I was told it was scheduled for the next Tuesday at 1pm. After waiting 20min to check in was told they were short on help and it would be the next Tuesday. Wasted my time and day. I will not be returning for service or to buy a vehicle. I had bought 2 cars from them in the past and used the service dept but no more.

Dealer response

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

2.3

Car service

Fixed thermostat and now I don?t have air in the top vents! This was 2007 Trailblazer. This was 3/2/21. Last month mike Koester brought truck in and they rotated tires and when got home noticed 2 lug nuts were off Took to Columbus for repair.

Dealer response

Hello Marilyn, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

5.0

Dealer great G.M. disappointing

The service dept. Preformed great G.M was disappointing the side detection module stopped being replaced in August my failure did not occur until Nov. With 25.00 relief out of 550

Dealer response

Alexander, we are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

2.5

Full disclosure of engine repair not exposed

Not satisfied at all dropped vehicle off once for minor fix and was told I couldn't get a loaner and had to walk home in the rain.

Dealer response

Cecil, thank you for sharing your experience with us. We would like to discuss what you've detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

5.0

Everything was GREAT!

Everyone in the dealership was so nice, friendly, and helpful!

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

5.0

Great customer service

Always great customer service! Highly recommend this dealership!

Dealer response

Stacey, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

5.0

karen.s.zook@cummins.com

It is always worth the drive to get service at this dealership.

Dealer response

Hi Karen and thank you! We can't tell you how much we appreciate your customer loyalty! Best regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

See all 88 reviews