Reviews
Could use a little more parking for customers and more
Could use a little more parking for customers and more variety in pickups, more standard box pickups.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Hunter was great very understanding knew what was looking
Hunter was great very understanding knew what was looking for went and found it. Everyone there was so friendly at gateway highly recommend go see hunter!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Michele! We truly appreciate your kind words about Hunter and the team at Gateway Chevrolet Cadillac. We're thrilled to hear that you found exactly what you were looking for and had a positive experience with us. Your recommendation means a lot! We look forward to seeing you again soon! Sincerely, The Gateway Chevrolet Cadillac team
We dropped off our Santa Fe for a recall on the camera
We dropped off our Santa Fe for a recall on the camera and took off to spend some time with our kids. Gateway ended up pulling the cabin filter. On the Sante Fe cabin filter, the fan is located under the filter, behind the glove box. Whenever they pull the filter leaves fall down into the fan. This causes a horrible noise. While we were gone, they messaged us, trying to sell us a new filter and tires. We passed on purchasing a new filter and tires. What are they pulling the cabin filter for, when I brought the car in for a recall on the rear backup camera? Anyways, when we returned my wife brought up to the person that the car is making aq horrible noise that it wasn't making when we got there. The lady made a comment that we should have purchased the new cabin filter. I'm sorry, but even if they put in a new filter, the leaves are already in the fan. My wife was HOT. This is the car she drives daily. We didn't have time to push this as we were going to the Bison Basketball Game. I think that when you pick it up, it should at least be in the same condition as when it was brought in. In my opinion, their service is all about how much they can sell you while you are there and not really "service", If they cared about service, they would have checked the noise the fan made after pulling the filter. The next week I called to talk to the service manager. She offered to fix the problem if we dropped it off. But we live 90 miles away. I asked if they would come pick it up. She said she would have to check. That was Tuesday. I never heard from her by Saturday, so I spent a couple hours of my Saturday on youtube figuring out how to take the glove box off and the fan motor apart. In my opinion, the staff are doing what they are trained to do.....get you thru there and sell you everything they can. The service manager might be the problem, (she didn't even get back to me after my question on a Tuesday, but I think it's more from upper management.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Was awesome.
Was awesome. Ryan and Jason did a great job in all areas. Love my car purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that Ryan and our team had the opportunity to provide you with great service. We thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!
I am so very pleased with Ron and Gateway.
I am so very pleased with Ron and Gateway. They met a)l of my needs and then some.. it was the best and the car I got was the best. I am so happy. Thank you Jenny
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jenny, It's great to hear that Ron and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gateway Chevrolet Cadillac Hyundai Nissan!
Dealership was awesome, Parking was lacking in the
Dealership was awesome, Parking was lacking in the front, more of a location thing. but they were quick to fix any problems that i had, Were understanding of my relaxed timeline when i first started shopping and were easy to talk to
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We appreciate your feedback about the parking situation and are glad to hear that our team was able to address your concerns promptly while accommodating your timeline. At Gateway Chevrolet Cadillac, we strive to provide an enjoyable and seamless experience. We look forward to assisting you again in the future! Sincerely, The Gateway Chevrolet Cadillac team
Very courteous and professional.
Very courteous and professional. Definitely be doing business with him again. Thank you my guy Tyler.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience at Gateway Chevrolet Cadillac. We look forward to seeing you again for your next vehicle purchase! Sincerely, The Gateway Chevrolet Cadillac team
Professional and to the point.
Professional and to the point. I felt Cory Axvig offered great guidance as a manager through the transaction. Giving me a fair and trustworthy purchase. I had an electrical issue come up just after purchase and he made me confident it will be handled.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Gateway Chevrolet Cadillac Hyundai Nissan are glad to have you as a customer.
Very professional and courteous.
Very professional and courteous. Would definitely be doing business with them again. Thank you Tyler!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Tyler at Gateway Chevrolet Cadillac. We appreciate your kind words and look forward to serving you again in the future. Don't hesitate to reach out if you need anything else! Sincerely, The Gateway Chevrolet Cadillac team
The team was extremely helpful.
The team was extremely helpful. Very responsive. Will definitely be going back for another vehicle. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.