Reviews
Had a front wheel hub replaced on my car due to traction control light coming on. Brought my car back in because the light was still coming on. They drove it around and said it didn’t come on for them. It’s came on several time since then so I have to turn off my traction control so it won’t come on and make a grinding noise It only happens when I start my car and back up and turn my wheel. When I start driving it doesn’t come on.
Had a front wheel hub replaced on my car due to traction control light coming on. Brought my car back in because the light was still coming on. They drove it around and said it didn’t come on for them. It’s came on several time since then so I have to turn off my traction control so it won’t come on and make a grinding noise It only happens when I start my car and back up and turn my wheel. When I start driving it doesn’t come on.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
They have a very helpful staff. Jamie in parts is very good at what he does and amber is good to.
They have a very helpful staff. Jamie in parts is very good at what he does and amber is good to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our parts department made your service experience smooth. Thanks for entrusting us with your GMC Canyon. We look forward to helping you again.
We were looking for a smaller truck for my husband and found a Nissan online at Steinle. The truck had just been taken in whether by trade or not, we don't know. It had not been looked at by the service center, we took it for a test drive and noticed a slight wobble, scratches in the drive side window and just the overall dirtyness (we heard that it was a work truck). We brought those items up with the saleman Jordan and he said there was nothing they could do about the scratches and he didn't notice the wobble and that they would "detail" the truck while we went to our credit union in Bellevue. We got back with the $16,000 cashier check and the truck was supposedly ready. The "detail" job was the worst I had ever seen and Jordan said his two best detailers were taking time off for the holiday weekend.
We were looking for a smaller truck for my husband and found a Nissan online at Steinle. The truck had just been taken in whether by trade or not, we don't know. It had not been looked at by the service center, we took it for a test drive and noticed a slight wobble, scratches in the drive side window and just the overall dirtyness (we heard that it was a work truck). We brought those items up with the saleman Jordan and he said there was nothing they could do about the scratches and he didn't notice the wobble and that they would "detail" the truck while we went to our credit union in Bellevue. We got back with the $16,000 cashier check and the truck was supposedly ready. The "detail" job was the worst I had ever seen and Jordan said his two best detailers were taking time off for the holiday weekend.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
I think Steinle has the best body shop in the industry! Bennan and his staff are second to none. My Yukon looks like it just came from the showroom...Thanks again everyone. Tom Klein Owner of BAS Broadcasting
I think Steinle has the best body shop in the industry! Bennan and his staff are second to none. My Yukon looks like it just came from the showroom...Thanks again everyone. Tom Klein Owner of BAS Broadcasting
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear the body shop exceeded your expectations and left your GMC Yukon looking like it just rolled off the showroom floor. The team will be thrilled by your feedback. We appreciate you entrusting us with your vehicle.
Got greasy hand marks all over interior of my cadillac escalade during my oil change. They did offer a detail because of it but im still not happy. The excuse was “hes new” well train your people better then.
Got greasy hand marks all over interior of my cadillac escalade during my oil change. They did offer a detail because of it but im still not happy. The excuse was “hes new” well train your people better then.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review and opportunity to teach all of our employees. We value you and your business and look forward to serving you in the future.
Steinle in Fremont has always treated us well. I called on an afternoon with thermostat problems and they got me in the next morning and there was no charge as it was a recall. They gave me a loaner car, as it was going to take several hours. We have been working with Steinle for many years, and they have always treated us right!
Steinle in Fremont has always treated us well. I called on an afternoon with thermostat problems and they got me in the next morning and there was no charge as it was a recall. They gave me a loaner car, as it was going to take several hours. We have been working with Steinle for many years, and they have always treated us right!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know we could quickly address your Cadillac XT5’s thermostat recall at no charge and provide a loaner for your convenience. We’re glad our team got you in promptly and continues to earn your confidence over the years. We look forward to assisting you again in the future.
Amber was so helpful and nice! She kept me informed about my car through the whole process, she showed me detailed information on the pricing, and she explained everything so I understood what I needed, she answered all my questions too. The service technician was very knowledgeable and left my car clean. Definitely a nice, knowledgeable, and respectful experience. I will definitely have my car serviced here again!
Amber was so helpful and nice! She kept me informed about my car through the whole process, she showed me detailed information on the pricing, and she explained everything so I understood what I needed, she answered all my questions too. The service technician was very knowledgeable and left my car clean. Definitely a nice, knowledgeable, and respectful experience. I will definitely have my car serviced here again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our team kept you informed throughout the service of your Cadillac XT5, provided clear pricing details, and answered all your questions. We’re glad the technician’s expertise and attention to cleanliness met your expectations. We look forward to welcoming you back for your next service visit.
The salesman was very knowledgeable. He showed us several vehicles and told us the differences with certain models. Very helpful.
The salesman was very knowledgeable. He showed us several vehicles and told us the differences with certain models. Very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to hear our team could walk you through the differences among GMC models and make things clear. We’re glad the guidance was helpful. Enjoy your new GMC!
Clyde service center is absolutely fabulous! Katlyn always does a great job with communication on repairs.
Clyde service center is absolutely fabulous! Katlyn always does a great job with communication on repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear our service center kept you informed throughout the repair process. Thank you for trusting us with your GMC. We look forward to assisting you again.
Gary and the staff went above and beyond to make our experience pleasant and highly satisfying. Everyone we interacted with were friendly and knowledgeable. We definitely recommend this dealership to family and friends.
Gary and the staff went above and beyond to make our experience pleasant and highly satisfying. Everyone we interacted with were friendly and knowledgeable. We definitely recommend this dealership to family and friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re pleased to hear our team made your visit both pleasant and satisfying. Congratulations on your new Cadillac XT5 and we’re glad our staff were friendly and knowledgeable. Thank you for recommending us to your family and friends.