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Took brand new car in for warranty work. It sat for 3 days before they looked at it, had to order part. I called 3 times over 2 days and sent an email to service manager in addition to a call to make an appointment. No call back. Very disappointed
Hello and we apologize for the delay in our response. We do not have an active Cars.com account and weren't able to respond publicly. We've since had your vehicle in and repairs performed. Unfortunately, our service advisor entered your phone number incorrectly when you brought your car in and we were leaving messages on the wrong number. Sometimes miscommunication happens and that certainly seems to be the case. We sincerely apologize for the inconvenience.
Yesterday I went to Sams Club early to buy business supplies only to get there and my trunk would not open. I tried and tried but was unable to open it. I drove to Voss Cadillac and told the service representatives my problem . In about 5 seconds one was in my backseat and another one was outside my car helping. The lady inside my car was literally standing on her head but in about 5 minutes she had my trunk open ! I was so thankful for their help ! Before I left I also mentioned my windshield wipers were knocking the side of the striping around the glass. They referred me to the body shop .The service representatives inside couldn't have been nicer...they paged a tech who came in just a few minutes .I showed him the problem and he asked me to wait in the waiting room and in less than 5 minutes he had fixed my wiper. I know this is a long review but what I wanted to point out is the exceptional people that work there ! The are kind , they listen to you and then they take action to help you ! I have done business with Voss Cadillac for 15-20 years and they reminded me why. To all the workers there..... Thank You for being who you are. I appreciate you all !
When they refilled the oil, they got oil all over the engine
I have found your service department personnel very competent and helpful, in particular your service manager, Steve Bastian and Eric, who I have worked with nearly exclusively for the years I have been coming to Voss for service and purchasing cars. Ed Snyder
Carl, it is very kind of you to write us such a nice review. We are glad that Steve and Eric has been competent and helpful in your recent visit. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Respectfully, Brad Voss | firstname.lastname@example.org | 937-428-2342
Eric is very professional, and helpful. He took care of all my needs, and did it in an exemplary manner. Its always good talking to Bryan too.He make everyone feel at home there!
Thank you for the excellent review, Harry! It is great to know that Eric was able to provide you with professional, and helpful service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Respectfully, Brad Voss | email@example.com | 937-428-2342
Provides excellent services
Eric was pleasant and efficient in handling my problem. Thanks for the nice loaner car we received. I was grateful to have the extended warranty on the drive train.
Thank you for this review, Rosalyn. We really appreciate you leaving us your input. We are very pleased to hear that Eric could make your service experience pleasant and efficient. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Respectfully, Brad Voss | firstname.lastname@example.org | 937-428-2342
Since I gave Voss Village short notice of my need to have my vehicle serviced, I was very happy to get a quick appointment. My vehicle was quickly serviced and washed.
Richard, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Voss Village Cadillac. If there is anything more that we can do please come back and see us again. Take care! All the best, Brad Voss | email@example.com | 937-428-2342
Professional, expedient service and repair
A/C was not cooling properly. They troubleshot the system. found a clogged dryer, part was in stock, replaced defective part, system charged and checked for leaks, all within 90 minutes. Service writer kept my up regularly on progress.
Dennis, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your trust to us in here at Voss Village Cadillac and we look forward to your continued business! All the best, Brad Voss | firstname.lastname@example.org | 937-428-2342
Great, friendly, fast, quality service.
Service was timely and friendly. The safety inspection and wash is also greatly appreciated. The inspection brought potential problems to my attention. These problems I plan to address in the future.
Thomas, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Voss Village Cadillac and we look forward to your continued business! All the best, Brad Voss | email@example.com | 937-428-2342
This was the 2nd time I brought my car in for the same issue. I was very satisfied with everyone's efforts to get the problem corrected. They ended up replacing the rear left wheel bearing. Technician rode with me to understand the problem and also rode with me again after the repairs to make sure I was satisfied.
Steve, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like our page to grab hold of some exclusive specials! Kind regards, Brad Voss | firstname.lastname@example.org | 937-428-2342