Central Houston Cadillac

Tried buying a car. Had additional 5 k of cost added to car. Told them I would buy the car if they drop warranty and a 1600$ coating for paint. Then was told car is being sold as we speak. Well they lied about that. Car is now listed again at a lower price. I see why their ratings is soooo low. Owners should look into new management. Unexceptable. Lots of dealers don’t have the bull fees. Wife was disappointed. Now I see why car has been there for almost 6 weeks.

As I spoke with service Manager Jimmy Franks he a sorry individual he believes everything the service advisor say they steal personal belongings, lie to the customers about their problem on their vehicleso don’t never leave things in your vehicle and think you going to come back for it. as My Cadillac escalate was getting worked on, the so call mechanic was playing my music in my truck and ran my battery down and lied and said I needed a new one and I had a camera in my vehicle in my back seat and heard and saw everything. Houston Central Cadillac is not a good place to have your vehicle at because the service manager Jimmy Franks take up for thieves and liars, as I had everyone on camera it time for an attorney. I will never show my face again there no family members or friends no one..

Contacted and confirmed vehicle was still available and set an appointment for later in the day. Arrived 1-hour early and told vehicle was sold that morning. They then tried to sell me another car. Classic bait and switch

The people at this dealership are not honest. They attempted to lie and tell me I was not pre approved with MY bank. They tried to pressure me into financing with them which I did not do. I purchased my vehicle in January. It is not July and I still have not received my stickers.

My wife's car had a routine oil.change on 4252026 at which a cooking system flush, brake fluid exchange, fuel injector flush and cabin filter change was recommended. It was taken back for brake fluid flush on 4302026. We did not get the car back until 3 weeks later and only after threatening. There was a lot of warranty work done including fixing a leaking engine, replace in the transmission, etc. note this was for a 2023 car that was functioning fine. Since then we have had to have the car taken back 3 times because if an engine light. One time the car xxxx down for about 3 minutes at a traffic light. The first time they tried to get my wife to buy a new battery. She fussed and they covered the cost. Today I am back in the dealership because the engine light keeps coming back on. Naturally they cannot find anything wrong with it. The first service advisor my wife was assigned was fired for not upselling unwarranted work. The wrong one has also left the dealership. Reading other online reviews I am more convinced than ever that his dealership is shady to the nth degree. I hope the new management turns things around.

after reading all the other 1 star reviews I totally agree with CENTRAL HOUSTON CADILLAC being one of the most deceptive,underhanded worst dealerships I have dealt with in the last 50 years. first time in 50 years someone tried to tell me I have to spend an additional $6000. dollars on something I dont want without even asking??? there is much more so BEWARE, VERIFY, IN FINANCE DO NOT SIGN WITHOUT GETTING EVERY EXPENSE EXPLAINED. this will sound funny but b4 pulling away check to make sure you have gas in the tank, tire pressure is good and for a disabled veteran make them put a front license plate on your car. fyi STATE LAW!!!

Worst service ever. Everyone that’s works at this company are liars. All of their cats a lemons or damaged in some type of way. Go any place but this company. The 5 stars you see on this page are the employees that works here. There is nothing about a 5 star here. Definitely a 1 star or below.

They took care of me right away! Excellent customer service, especially for the sales person Marc

Honestly, the only positive to this is Amy in finance was great. Otherwise, the entire car buying process was a disaster unfortunately. What started out as fine, because of course they want you to buy from them, turned sour as soon as we signed the paperwork. We purchased a used Ford Expedition from them that needed leather work and a new windshield so we did not go home with the car the day we signed. Over the next 8 days, communication was garbage. We have in writing proof of salesmen advertising it as on the lot and available after us signing the paperwork for it. Sure definition of bait and switch by the FTC. The updates on the status of the car were sparse and getting ahold of anyone at the dealership was impossible. I was always told to expect a call back and never got one. Fast forward to picking up the car, they “detailed it” while it was still dirty all over inside and pink waxy stuff all over the outside of it. Yesterday, less than 4 days after having the vehicle and the third time driving it, guess what? The engine is overheating. $2300 later and no call back from any manager I asked for yesterday, it’s fixed. I couldn’t recommend this dealership any less and will be taking further action. I don’t want the standard response to this review telling me to reach out because reaching out is a waste of my time. I’ve never had a single email responded to in this process or a call back when I leave a message asking for one.

I would have put a zero stars but it wouldn’t allow me. Price advertised is not the price you get. They add on this Cadillac Care program for servicing your car that cost about an additional $8k. I understand their concept but I don’t live near the dealership and if I go over 5,000 miles between an oil change it VOIDS the program. I asked to have it taken off and all they did was reduce the price. I don’t know what they don’t understand of “I don’t want that so I don’t want to pay for it!” Then on my trade in KBB in poor condition was valued at the bottom at $12k, mine was in Fair at worst but was complimented by sales guy of how nice it looked, offer from the dealership $7k miles. Not only do they jack the price up they also don’t give you what your trade is worth. Sales guy was very nice but felt this was a bait and switch on the pricing. Would not buy from this dealership. Also, I called ahead to come test drive the car and was told car was available to test drive. Thankfully I called ahead before driving and hour just to make sure only to be told it was in the shop being looked at.