Skip to main content

Central Houston Cadillac

(424 reviews)
Visit Central Houston Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 8:30am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (832) 234-1011 (832) 234-1011
Used (832) 234-1010 (832) 234-1010

Inventory

See all 341 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2023.
Here at Central Houston Cadillac, it is our mission to be the automotive home of drivers in the Houston, TX area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile. Speaking of new CADILLAC models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Houston.
CAR SHOPPING MADE EASY

Service center

Phone number (832) 234-1010

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

(424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Central Houston Cadillac from DealerRater.

Want to share your experience with this dealership?

Write a review

Deceptive is an understatement based on my experience

Deceptive is an understatement based on my experience with them. I inquired about a used 2024 Lyriq they had advertised online for just over $38k. I was looking for an out the door price with no trade and was given a figure of over $49k. There was a $7,000 (plus tax) extended warranty and service plan added to price (Cadillac Care). I told them I was not interested in that and the dealer replied “it’s optional and can be removed.” So I asked them to remove it and asked about the taxes. They then asked if I would be willing to finance the vehicle with them instead of paying cash. I told them I was if there was an incentive to doing that. I then get a reply back saying “actually my manager said $49k is the best we can do.” So basically they are advertising unattainable sale prices and then trying to force people to buy add ons which is not ethical or possibly even legal.

Deceptive is an understatement based on my experience

Deceptive is an understatement based on my experience with them. I inquired about a used 2024 Lyriq they had advertised online for just over $38k. I was looking for an out the door price with no trade and was given a figure of over $49k. There was a $7,000 (plus tax) extended warranty and service plan added to price (Cadillac Care). I told them I was not interested in that and the dealer replied “it’s optional and can be removed.” So I asked them to remove it and asked about the taxes. They then asked if I would be willing to finance the vehicle with them instead of paying cash. I told them I was if there was an incentive to doing that. I then get a reply back saying “actually my manager said $49k is the best we can do.” So basically they are advertising unattainable sale prices and then trying to force people to buy add ons which is not ethical or possibly even legal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Seth, again, our aim is never to deceive or mislead our customers. Based on your original feedback, we worked with you to remove the Cadillac Care package, as you expressed you did not want that included with the vehicle. The price listed online reflects the price of the pre-owned Lyriq without that package attached. We are sorry that you feel as though you've been misled. However, we have worked to clarify our pricing with you and have removed the package at your request. If you would like to continue our conversation here, please reach out. Otherwise, we wish you the best of luck on your car search!

Show full review

Absolutely the worst dealership experience I’ve had in

Absolutely the worst dealership experience I’ve had in from a dealership in TX. The level of unprofessionalism from both the management and sales rep, Kendrick, was beyond unacceptable especially when dealing with $150K+ vehicles. I had a done deal in place for a 2025 Escalade V. All the paperwork was supposed to be sent over, and I waited for hours with no response, only to find out the car was sold out from under me. This isn’t the first time either. The same thing happened during a previous attempt with this dealership. If you value your time, money, and respect as a customer, take your business elsewhere. They will string you along, then sell the car behind your back. Very unprofessional.

Absolutely the worst dealership experience I’ve had in

Absolutely the worst dealership experience I’ve had in from a dealership in TX. The level of unprofessionalism from both the management and sales rep, Kendrick, was beyond unacceptable especially when dealing with $150K+ vehicles. I had a done deal in place for a 2025 Escalade V. All the paperwork was supposed to be sent over, and I waited for hours with no response, only to find out the car was sold out from under me. This isn’t the first time either. The same thing happened during a previous attempt with this dealership. If you value your time, money, and respect as a customer, take your business elsewhere. They will string you along, then sell the car behind your back. Very unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Abdullah, we appreciate you coming in to see the Escalade V. It is a breathtaking vehicle, so we understand your frustration in not being able to take it off the lot as anticipated. We'd like to apologize for any lapse in communication that effected your experience. We'd appreciate the opportunity to chat and potentially win back your business. If you are open to conversation, please reach out to our New Car Manager, Angel Santacruz, at asantacruz@centralhoustoncadillac.com. Thanks!

Show full review

Iff your in need of car care, I suggest you visit

Iff your in need of car care, I suggest you visit Alvester Hill here at Central Houston Cadillac. He’s devoted to get all your needs taken Carrie of in a timely manner. He cares for each of his customers with love and understanding.

Iff your in need of car care, I suggest you visit

Iff your in need of car care, I suggest you visit Alvester Hill here at Central Houston Cadillac. He’s devoted to get all your needs taken Carrie of in a timely manner. He cares for each of his customers with love and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

What a heart-warming review for Alvester! Thank you for sharing with us, Randolph!

Show full review

To whom it may concern, As a valued customer, I

To whom it may concern, As a valued customer, I expected a high level of professionalism and competence, which unfortunately has not been reflected in my experience with your company I brought my car in for an oil change Saturday at 7:00am and sat there, until 10:00am. When they brought my car out, as I proceeded to get in my vehicle and opened the door, there was a crushing sound in my running board on the drivers side. I closed the door and it was even louder. The service guy ( Kevin) said the motor sounds like it's going out. I told him it wasn't going out before, I got here!! He asked me if I had a insurance warranty? That was ill revenant to you damaging my truck!!! I ended up taking it to my Machanic and he said that it's been hit and knocked off track. The motor is good and strong. He also showed me the small dent in the running board where it was hit. Somewhere between them taking my truck for an oil change and them taking it to get detailed, someone damaged my truck. This revelation is not only deeply concerning, but also raises serious questions about the integrity and reliability of your company practices. This overnight reflects a significant lack of attention to detail and failure to ensure the accuracy and competence of your service department, which is entirely unacceptable. Moreover the fact that this error was not reported exacerbates my concerns. This situation not only inconvenience me as a customer, but also cast doubts on your ability to effectively manage your service department it is essential for a company to make sure the customer is satisfied and not brush them off, instead of checking into the problem, particularly, when it comes to these high priced vehicles. This oversight raises serious doubts about the legitimacy of your business operations. Supporting documentation is available upon request. I look forward to hearing from someone regarding this experience. Thank you in advance for your prompt attention to this matter

To whom it may concern, As a valued customer, I

To whom it may concern, As a valued customer, I expected a high level of professionalism and competence, which unfortunately has not been reflected in my experience with your company I brought my car in for an oil change Saturday at 7:00am and sat there, until 10:00am. When they brought my car out, as I proceeded to get in my vehicle and opened the door, there was a crushing sound in my running board on the drivers side. I closed the door and it was even louder. The service guy ( Kevin) said the motor sounds like it's going out. I told him it wasn't going out before, I got here!! He asked me if I had a insurance warranty? That was ill revenant to you damaging my truck!!! I ended up taking it to my Machanic and he said that it's been hit and knocked off track. The motor is good and strong. He also showed me the small dent in the running board where it was hit. Somewhere between them taking my truck for an oil change and them taking it to get detailed, someone damaged my truck. This revelation is not only deeply concerning, but also raises serious questions about the integrity and reliability of your company practices. This overnight reflects a significant lack of attention to detail and failure to ensure the accuracy and competence of your service department, which is entirely unacceptable. Moreover the fact that this error was not reported exacerbates my concerns. This situation not only inconvenience me as a customer, but also cast doubts on your ability to effectively manage your service department it is essential for a company to make sure the customer is satisfied and not brush them off, instead of checking into the problem, particularly, when it comes to these high priced vehicles. This oversight raises serious doubts about the legitimacy of your business operations. Supporting documentation is available upon request. I look forward to hearing from someone regarding this experience. Thank you in advance for your prompt attention to this matter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Terrance, we appreciate you taking the time to leave your feedback for us to review. When customers feel improvements are needed to enhance their experience, it is important to us that we learn more about how we can elevate our operations. We do apologize for your dissatisfaction and any inconvenience you may have experienced, and we'd like to discuss this situation with you further. Please reach out to Jimmy Franks, our Service Manager, at jfranks@centralhoustoncadillac.com to discuss this matter further!

Show full review

This morning I went to Central Houston Cadillac for

This morning I went to Central Houston Cadillac for regular service like oil change, tire rotation, alignment check and fuel filter for my 2024 Escalade ESV D600. After few hours they called me, the service has been done. Drove the car to a friend around 4 miles away. Stayed 2 hours with him and left to my car. I checked the gauge on the dashboard, everything reset and looks good. Opened the hood to check oil level with the dip stick (I usually do fluid levels to my cars) Guess what? NO MOTOR OIL I had to drop someone to IAH and later Drive to Austin. They forgot to put oil and messed up my day and may be my car. I called them talked to someone who was trying to connect me to my service advisor ... found out he was at lunch. I was told that he will gonna give me a call but didn't. I towed the car to the dealer any ways Bad bad bad service

This morning I went to Central Houston Cadillac for

This morning I went to Central Houston Cadillac for regular service like oil change, tire rotation, alignment check and fuel filter for my 2024 Escalade ESV D600. After few hours they called me, the service has been done. Drove the car to a friend around 4 miles away. Stayed 2 hours with him and left to my car. I checked the gauge on the dashboard, everything reset and looks good. Opened the hood to check oil level with the dip stick (I usually do fluid levels to my cars) Guess what? NO MOTOR OIL I had to drop someone to IAH and later Drive to Austin. They forgot to put oil and messed up my day and may be my car. I called them talked to someone who was trying to connect me to my service advisor ... found out he was at lunch. I was told that he will gonna give me a call but didn't. I towed the car to the dealer any ways Bad bad bad service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
Yes No
Dealer response

Dani, we appreciate you taking the time to talk through your experience here in detail. We care about your experience and your car, and we want to work to resolve this with you. While your car is already back here at the dealership, we'd like to speak with you to put any further concerns to bed. Our Service Directory, Jimmy Franks, can be reached at jfranks@centralhoustoncadillac.com. Apologies for the inconveniences here, and we appreciate your business.

Show full review

"I had a great experience working with Alvester Hill.

"I had a great experience working with Alvester Hill. He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I highly recommend Central Houston Cadillac finest Mr. A. Hill.

"I had a great experience working with Alvester Hill.

"I had a great experience working with Alvester Hill. He was very honest about the repairs needed and explained everything clearly. The work was done quickly and efficiently, and the price was fair. I highly recommend Central Houston Cadillac finest Mr. A. Hill.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, Latarius! Alvester is keyed in on customer service, ensuring each customer like yourself enjoys a streamlined service experience. We're glad you got to experience it firsthand for yourself. Safe travels!

Show full review

Do not go to this Dealership.

Do not go to this Dealership. They lie to get you to be there, and they will tell you that the vehicle you were looking for is sold. Very very bad Business. My first time is also my last time. The owner or the manager of this dealership needs to reconsider what you are doing, Because people will stop coming to your business.

Do not go to this Dealership.

Do not go to this Dealership. They lie to get you to be there, and they will tell you that the vehicle you were looking for is sold. Very very bad Business. My first time is also my last time. The owner or the manager of this dealership needs to reconsider what you are doing, Because people will stop coming to your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

We are sorry to hear about your dissatisfaction. Our intention is to never mislead any of our clients, and we'd like to learn more about where you felt the communication with your experience went awry. Please reach out to Roman Cardona, at rcardona@centralhoustoncadillac.com if you are willing to discuss.

Show full review

I called and emailed in regards to 2024 Cadillac

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that, okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I replied that's great, my bank or a Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. Oh well, even that's okay, I'm ready, With a 815 Fico, and over 25 years of solid credit history and over 250K in annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week, nothing. Then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. DO YOURSELF A HUGE FAVOR, BE WISE, READ THE REVIEWS, THESE REVIEW ARE HERE FOR A REASON. Ignore their responses after every bad review, about how sorry and apologetic they are, THEY ARE NOT. THEY ARE KEEP ON DOING THE SAME THING OVER AND OVER TO ALL. Just pay attention, at this dealership, every employee is a MANAGER, LOL, after each negative review they are responding by asking us to contact such and such Manager, BULLLLL. They also say that they thrive on giving their customers the best service and experience , all cliche, it is all bull, in reality, this is a common practice at this dealership. These are the SOP's. This is their model, THIS IS IS THEIR FACE. Bogus Ads just to create a buyers network and bring buyers in, but there is no car, it does not exist. You would be going there for absolutely no reason. RED FLAGS ALL OVER, BE AWARE, THAT'S ALL!!!!!!!!!!!!!!!!!

I called and emailed in regards to 2024 Cadillac

I called and emailed in regards to 2024 Cadillac Escalade, these guys had five in total that they advertised, all with different stock numbers and VIN numbers , for $71890. I read all the reviews prior to getting in touch with this dealer but still decided to give them a call, thinking that, okay how bad can it really be? OH MY , IT WAS BADDD. Spoke to a sales person W. Downman, he stated that yes the car is available. I replied that's great, my bank or a Credit Union can cut them a check immediately. He said oh Nooo, I have to get it financed with them, through their bank. Mind you, this is not some small used mom and pop dealership to say stuff like this. Oh well, even that's okay, I'm ready, With a 815 Fico, and over 25 years of solid credit history and over 250K in annual earnings I will qualify anywhere. Thats when he said his manager will get in touch with me at the end of the day. After a week, nothing. Then Jocelynn Conteras another sales person sent me an email stating that I'm in luck, there is one actually available. So I called again, had a chat with the manager BDC Betsy Basillio. She stated that she wasn't sure, she needs to check, but she is going to text me Tuesday 12/3 to let me know for sure. No texts, No calls, No emails. It has been four weeks already dealing with this dealer. FAKE ADS, STAY AWAY. DO YOURSELF A HUGE FAVOR, BE WISE, READ THE REVIEWS, THESE REVIEW ARE HERE FOR A REASON. Ignore their responses after every bad review, about how sorry and apologetic they are, THEY ARE NOT. THEY ARE KEEP ON DOING THE SAME THING OVER AND OVER TO ALL. Just pay attention, at this dealership, every employee is a MANAGER, LOL, after each negative review they are responding by asking us to contact such and such Manager, BULLLLL. They also say that they thrive on giving their customers the best service and experience , all cliche, it is all bull, in reality, this is a common practice at this dealership. These are the SOP's. This is their model, THIS IS IS THEIR FACE. Bogus Ads just to create a buyers network and bring buyers in, but there is no car, it does not exist. You would be going there for absolutely no reason. RED FLAGS ALL OVER, BE AWARE, THAT'S ALL!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nicholas, we'd again like to apologize for your experience, but we are adamant that we do not post fake ads. On our website, you can see that we have over 200 new Cadillac models available. We're sorry that no one at the dealership followed up with you regarding vehicle availability — we'd be happy to help you find a model that fits your needs. If you are willing, please reach out to our New Car Manager, Scott Wheat, at swheat@centralhoustoncadillac.com. If not, we wish you the best of luck with your car search!

Show full review

Rip off took my vehicle in for a diagnostic was told it

Rip off took my vehicle in for a diagnostic was told it was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days later vehicles back working just like when I bought it only one thing out of everything central told me was wrong needed to be replaced cost me close to $500 total. Please get a second opinion when dealing with this dealership I should have read the reviews beforehand like another customer had told me to do. Definitely would not recommend to anyone

Rip off took my vehicle in for a diagnostic was told it

Rip off took my vehicle in for a diagnostic was told it was several things wrong with it electrical wise totaling over $5k for parts and labor. Took it to another dealership to get a second opinion 2 days later vehicles back working just like when I bought it only one thing out of everything central told me was wrong needed to be replaced cost me close to $500 total. Please get a second opinion when dealing with this dealership I should have read the reviews beforehand like another customer had told me to do. Definitely would not recommend to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you ended up saving money on your repair! We stand by the diagnostic work conducted by our team, and we'd be happy to discuss what we found within your vehicle if you would like. Please reach out to our Service Director, Jimmy Franks, at jfranks@centralhoustoncadillac.com at your earliest convenience!

Consumer response

Well then you stand by your team trying to get over on customers and them trying to make customers pay for and fix things that are not even wrong with their vehicles. How is it possible that your service department is the only shop I took my vehicle to and they gave me a printout with 7 different things that they said was wrong with my vehicle totaling $5,281 but I take it to another Cadillac dealer and give them the paperwork from your service department they go over my vehicle and find that 2 fuses were missing which was causing all the other codes to pop up( how did the 2 fuses disappear when no one but central touched my vehicle)once they replaced the 2 fuses only one thing from the diagnostic printout needed to be replaced costing me a little less that $500. I was then told that whoever did the diagnostic probably saw that the 2 fuses were blown and just took them out instead of replacing them and that’s why it was showing all the other codes. So if this it the kind of stuff that you stand behind your service team doing I see why your reviews and ratings are so bad and continue to decline

Show full review

Fadi Diab was my sales associate that went above and

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade

Fadi Diab was my sales associate that went above and

Fadi Diab was my sales associate that went above and beyond! I LOVE my Escalade

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear about your experience! We're glad Fadi provided you with a premier sales experience. The Escalade is an awesome ride with a lot of bells and whistle -- if you have any questions about any of your new features, let us know!

Show full review
See all 424 reviews