Tom Peacock Cadillac

Sales Consultant, Skeen Mathias, made this the best vehicle purchasing experience in my entire life and I have bought a lot of vehicles in the past 65 years. He is, hands down, the most courteous, considerate, knowledgable and friendly sales person I have met. His attention to detail, communication and followthrough were second to none. He also spent significant time with me on the demo of the many features of the Escalade V. Throughout the entire process I felt as if he was fighting for me at every step and at the same time he was loyal and acting in the best interest of Cadillac. I truly believe he navigated a Win-Win outcome leaving all parties happy with the end result. Not to be corney but I can count on one hand how many times I have hugged a man and Skeen can be counted as one of those times which is a testament to my satisfaction. Tom Peacock should be proud of his service and consider themselves lucky to have him on their team!

An overall good experience. Our sales rep Steve Was very kind did not rush us and did all possible to help us and answer all of our questions. The facility was very nice and well maintained. We ask to meet the sales manager and he came down and visited briefly with us . A great place to purchase a vehicle !

Mr. Young is exceptional and does it with the utmost professionalism and class. Mr. Young always delivers A-1 service and wouldn't prefer any other employee for my service! Keep up the good work and KEEP being great Mr. Young!!! You are TRULY appreciated!

Excellent staff. Excellent service! Car buying process very smooth and timely!! Big selection of both new and used. Definitely will be a loyal customer.

Sales man Dan Paxton is an excellent guy. Very knowledgeable, very helpful. Financial advisor Johnny Gutierrez also very knowledgeable, and very helpful. Great guys working at Yom Peacock.

Ms. Tkeya Jones, is the epitome of what customer service should be like. Her communication skills and attention to detail are impeccable. I hope Ms. Tkeya Jones can be used as a Staff Trainer for the Tom Peacock Cadillac organization. Thank you again!JHK

Everyone is very helpful. Service department today was very courteous and I was impressed by how quickly they were finished.

I purchased a vehicle yesterday 04/25/2026, I take responsibility for reading the paperwork in detail the selling price was 28k for a 2023 XT 4, the used car salesman Carlos, I told Carlos I wanted a price under 30 k , he showed me the vehicle that I purchased that was 28 and change, I made the deal and signed the paper work. I was home when I reviewed the paperwork in detail they had the sale price at 33k. unless this is made right. I guess this is a lesson learned. I wont be back to that dealer. transparency was lacking I was being trusting in what was agreed.

Every one was very professional and friendly.Were able to answer questions.and explained everything.

I bought 2 different cars at this dealership in a 1 month span of time , the first one I bought in December 2025, and I traded it back in before ever making 1 payment because the cari purchased in December had over 5000 miles scratches and windshield damages that we could not see in the bright sunlight the car did not look new or smell new or ride new so I ask for a new deal and to their credit I got a new deal on January 3,2026 I bought a new Cadillac CT5 black 2026 ,however the dealership back dated my warranty paperwork to show i bought this new car in December 2025 why ? I don't know. What I do know when I tried to get my GAP refund money $1300.00 back they told me the lender had it , they originally told me they would look into my then they stopped talking to me , for more than 2 weeks, I would call and they would say the sales manager was not available until finally the receptionist went to the manager and told him I was on the phone and wanted to talk to him and he told her to tell me the dealership did not have my GAP refund money call the lender. The moral of this report and the ratings I gave this dealership of 2 stars was based on the fact they love you when they are selling you one of their overpriced cars but if you need them after the sell beware in my opinion and I still don't know if all of the 5 different warranty i bought will be backed by this dealership so buyers beware. F Butler