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Tom Peacock Cadillac

(674 reviews)
Visit Tom Peacock Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (855) 944-2454 (855) 944-2454
Used (866) 981-2898 (866) 981-2898
Service (866) 547-1860 (866) 547-1860

Inventory

See all 321 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
For over three decades Tom Peacock Cadillac has provided Houstonians with the finest automobiles a world class facility and a friendly knowledgeable family of professionals. We pride ourselves on being Houston's premier Cadillac dealer - offering goods and services that not only meet your expectations but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one our goal is to make you feel as comfortable as possible.
Houston's Premier Cadillac Dealer since 1979

Service center

Phone number (866) 547-1860

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Peacock Cadillac from DealerRater.

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Exceptional! Wouldn't prefer anyone else other than Mr. Young! Mr. Young delivers A+1 Service and ALWAYS has.

Exceptional! Wouldn't prefer anyone else other than Mr. Young! Mr. Young delivers A+1 Service and ALWAYS has.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I truly appreciate your kind words about Mr. Young and the exceptional service he provides at Tom Peacock Cadillac. I'm delighted to know that you prefer us for your needs. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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Mr. Young is exceptional and does it with the utmost professionalism and class. Mr. Young always delivers A-1 service and wouldn't prefer any other employee for my service! Keep up the good work and KEEP being great Mr. Young!!! You are TRULY appreciated!

Mr. Young is exceptional and does it with the utmost professionalism and class. Mr. Young always delivers A-1 service and wouldn't prefer any other employee for my service! Keep up the good work and KEEP being great Mr. Young!!! You are TRULY appreciated!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I truly appreciate your kind words about Mr. Young and the exceptional service he provides at Tom Peacock Cadillac. I'm delighted to know that you prefer us for your needs. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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Excellent staff. Excellent service! Car buying process very smooth and timely!! Big selection of both new and used. Definitely will be a loyal customer.

Excellent staff. Excellent service! Car buying process very smooth and timely!! Big selection of both new and used. Definitely will be a loyal customer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your outstanding feedback, Jeff! I’m pleased to hear about your positive experience with our staff and the smooth car buying process at Tom Peacock Cadillac. We appreciate your loyalty and look forward to serving you again in the future. Enjoy your new vehicle! Sincerely, Steve Hainline | General Manager | 281.443.7700

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Sales man Dan Paxton is an excellent guy. Very knowledgeable, very helpful. Financial advisor Johnny Gutierrez also very knowledgeable, and very helpful. Great guys working at Yom Peacock.

Sales man Dan Paxton is an excellent guy. Very knowledgeable, very helpful. Financial advisor Johnny Gutierrez also very knowledgeable, and very helpful. Great guys working at Yom Peacock.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I’m thrilled to hear about your positive experience with Dan and Johnny at Tom Peacock Cadillac. We take pride in providing knowledgeable and helpful service, and it’s great to know they met your expectations. I appreciate your support and we hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

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Ms. Tkeya Jones, is the epitome of what customer service should be like. Her communication skills and attention to detail are impeccable. I hope Ms. Tkeya Jones can be used as a Staff Trainer for the Tom Peacock Cadillac organization. Thank you again!JHK

Ms. Tkeya Jones, is the epitome of what customer service should be like. Her communication skills and attention to detail are impeccable. I hope Ms. Tkeya Jones can be used as a Staff Trainer for the Tom Peacock Cadillac organization. Thank you again!JHK

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, James! I'm pleased to hear about your positive experience with Tkeya. Her dedication to exceptional customer service truly reflects our values at Tom Peacock Cadillac. I appreciate your suggestion regarding staff training and will certainly take it into consideration. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

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Everyone is very helpful. Service department today was very courteous and I was impressed by how quickly they were finished.

Everyone is very helpful. Service department today was very courteous and I was impressed by how quickly they were finished.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Dora! I am thrilled to hear that you had a positive experience with our service department at Tom Peacock Cadillac. Our team strives to provide courteous and efficient service, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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I purchased a vehicle yesterday 04/25/2026, I take responsibility for reading the paperwork in detail the selling price was 28k for a 2023 XT 4, the used car salesman Carlos, I told Carlos I wanted a price under 30 k , he showed me the vehicle that I purchased that was 28 and change, I made the deal and signed the paper work. I was home when I reviewed the paperwork in detail they had the sale price at 33k. unless this is made right. I guess this is a lesson learned. I wont be back to that dealer. transparency was lacking I was being trusting in what was agreed.

I purchased a vehicle yesterday 04/25/2026, I take responsibility for reading the paperwork in detail the selling price was 28k for a 2023 XT 4, the used car salesman Carlos, I told Carlos I wanted a price under 30 k , he showed me the vehicle that I purchased that was 28 and change, I made the deal and signed the paper work. I was home when I reviewed the paperwork in detail they had the sale price at 33k. unless this is made right. I guess this is a lesson learned. I wont be back to that dealer. transparency was lacking I was being trusting in what was agreed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience, Joe. I understand your concerns regarding the pricing of the 2023 CadillacXT4 and appreciate your feedback. It’s important that our customers feel confident in their purchases, and I would encourage you to reach out to me directly at Tom Peacock Cadillac to discuss this matter further. I value your input and want to ensure that we address your concerns appropriately. Thank you again for bringing this to our attention. Sincerely, Steve Hainline | General Manager | 281.443.7700

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Every one was very professional and friendly.Were able to answer questions.and explained everything.

Every one was very professional and friendly.Were able to answer questions.and explained everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback, Betty! I’m thrilled to hear that I provided you with a professional and friendly experience. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

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I bought 2 different cars at this dealership in a 1 month span of time , the first one I bought in December 2025, and I traded it back in before ever making 1 payment because the cari purchased in December had over 5000 miles scratches and windshield damages that we could not see in the bright sunlight the car did not look new or smell new or ride new so I ask for a new deal and to their credit I got a new deal on January 3,2026 I bought a new Cadillac CT5 black 2026 ,however the dealership back dated my warranty paperwork to show i bought this new car in December 2025 why ? I don't know. What I do know when I tried to get my GAP refund money $1300.00 back they told me the lender had it , they originally told me they would look into my then they stopped talking to me , for more than 2 weeks, I would call and they would say the sales manager was not available until finally the receptionist went to the manager and told him I was on the phone and wanted to talk to him and he told her to tell me the dealership did not have my GAP refund money call the lender. The moral of this report and the ratings I gave this dealership of 2 stars was based on the fact they love you when they are selling you one of their overpriced cars but if you need them after the sell beware in my opinion and I still don't know if all of the 5 different warranty i bought will be backed by this dealership so buyers beware. F Butler

I bought 2 different cars at this dealership in a 1 month span of time , the first one I bought in December 2025, and I traded it back in before ever making 1 payment because the cari purchased in December had over 5000 miles scratches and windshield damages that we could not see in the bright sunlight the car did not look new or smell new or ride new so I ask for a new deal and to their credit I got a new deal on January 3,2026 I bought a new Cadillac CT5 black 2026 ,however the dealership back dated my warranty paperwork to show i bought this new car in December 2025 why ? I don't know. What I do know when I tried to get my GAP refund money $1300.00 back they told me the lender had it , they originally told me they would look into my then they stopped talking to me , for more than 2 weeks, I would call and they would say the sales manager was not available until finally the receptionist went to the manager and told him I was on the phone and wanted to talk to him and he told her to tell me the dealership did not have my GAP refund money call the lender. The moral of this report and the ratings I gave this dealership of 2 stars was based on the fact they love you when they are selling you one of their overpriced cars but if you need them after the sell beware in my opinion and I still don't know if all of the 5 different warranty i bought will be backed by this dealership so buyers beware. F Butler

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Mike seems like a good person however i think his major problem is he does not follow through when he tells you he will get a answer and get back with you he doesn't do it. I tried to get in touch with him by phone by text this is after i went to the dealership and talked to him in person.

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Alvis has been taking great care of my Cadillacs for over 15 years and he has always done a wonderful job. He’s professional, polite and always makes sure I am taken great care of too- either at the lounge upstairs or with a loaner car. I highly recommend Alvis to take care of your Cadillac too!

Alvis has been taking great care of my Cadillacs for over 15 years and he has always done a wonderful job. He’s professional, polite and always makes sure I am taken great care of too- either at the lounge upstairs or with a loaner car. I highly recommend Alvis to take care of your Cadillac too!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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