Tom Peacock Cadillac

3.6
(508 reviews)
Visit Tom Peacock Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (281) 914-4071 (281) 914-4071
Used (281) 914-4694 (281) 914-4694
Service (281) 914-4200 (281) 914-4200

Inventory

See all 245 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
For over three decades Tom Peacock Cadillac has provided Houstonians with the finest automobiles a world class facility and a friendly knowledgeable family of professionals. We pride ourselves on being Houston's premier Cadillac dealer - offering goods and services that not only meet your expectations but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one our goal is to make you feel as comfortable as possible.
Houston's Premier Cadillac Dealer since 1979

Service center

Phone number (281) 914-4200

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 23 employees View less employees

Reviews

3.6
(508 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Peacock Cadillac from DealerRater.

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1.0

My wife went into service today at Tom Peacock Cadillac,

My wife went into service today at Tom Peacock Cadillac, N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was causing the burning smell. She was also told the service department would have to charge her to remove what was left of the bag. Also told her she should just drive the vehicle until the rest of the plastic burnt off. This is a safety issue because burning plastic puts off fumes that can be harmful to someone especially in the close confines of a car's interior. Here's another typical case of a female getting the run around when it comes to car service. The service department already has the car on a lift. Supposedly identified the source of the smell but refused to remove what they could because they said the plastic is in areas where parts would have to be removed to remove the plastic. I call xx on this and pure LAZINESS on part of the service department! I am not a very happy customer because they did not want to help my wife because something like this is preventive maintenance that could cause a more serious situation later on holding Cadillac responsible. Bad service today and I'll remember this going forward.

1.0

My wife went into service today at Tom Peacock Cadillac,

My wife went into service today at Tom Peacock Cadillac, N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was causing the burning smell. She was also told the service department would have to charge her to remove what was left of the bag. Also told her she should just drive the vehicle until the rest of the plastic burnt off. This is a safety issue because burning plastic puts off fumes that can be harmful to someone especially in the close confines of a car's interior. Here's another typical case of a female getting the run around when it comes to car service. The service department already has the car on a lift. Supposedly identified the source of the smell but refused to remove what they could because they said the plastic is in areas where parts would have to be removed to remove the plastic. I call xx on this and pure LAZINESS on part of the service department! I am not a very happy customer because they did not want to help my wife because something like this is preventive maintenance that could cause a more serious situation later on holding Cadillac responsible. Bad service today and I'll remember this going forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Firstly I will say the one star is for Walter with whom I

Firstly I will say the one star is for Walter with whom I dealt with in the purchase of an Infiniti QX80. He was great with communication and very helpful, even when he was on vacation. Unfortunately Walter is not given the tools he needs to succeed to be an honest used car dealer. Walter is it seems as stated by himself via email only inspecting cars by photographs. The vehicle I purchased was described as in "Impeccable Condition". This was a used vehicle and in no way was I expecting perfection. Some signs of wear are expected but to find a cracked windscreen and a defective climate control system was really disappointing and has left me with $2000 repairs. I will be very interested to hear if the business does think that this is acceptable. Please do always have an inspection done prior to purchase, even from a reputable dealer. I have e-mailed Steve after leaving a voicemail as requested, so far no response. Walter did call me and asked what apart from receiving the repairs to the vehicle would make me take down my review. I must say, an apology and someone to admit that a $2000 repair bill on an impeccable car is not acceptable would be nice,

1.0

Firstly I will say the one star is for Walter with whom I

Firstly I will say the one star is for Walter with whom I dealt with in the purchase of an Infiniti QX80. He was great with communication and very helpful, even when he was on vacation. Unfortunately Walter is not given the tools he needs to succeed to be an honest used car dealer. Walter is it seems as stated by himself via email only inspecting cars by photographs. The vehicle I purchased was described as in "Impeccable Condition". This was a used vehicle and in no way was I expecting perfection. Some signs of wear are expected but to find a cracked windscreen and a defective climate control system was really disappointing and has left me with $2000 repairs. I will be very interested to hear if the business does think that this is acceptable. Please do always have an inspection done prior to purchase, even from a reputable dealer. I have e-mailed Steve after leaving a voicemail as requested, so far no response. Walter did call me and asked what apart from receiving the repairs to the vehicle would make me take down my review. I must say, an apology and someone to admit that a $2000 repair bill on an impeccable car is not acceptable would be nice,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide our dealership with feedback about your experience, Pete. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Steve Hainline | General Manager | 281.443.7700

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5.0

The staff is great and the deals are even better.

The staff is great and the deals are even better. I will definitely be coming back

5.0

The staff is great and the deals are even better.

The staff is great and the deals are even better. I will definitely be coming back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
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1.0

I found this dealership online, and regret ever speaking

I found this dealership online, and regret ever speaking with them. DO NOT TRUST THIS COMPANY. Mike is extremely unprofessional, and untrustworthy. I requested business auto financing, and submitted a business app, and specifically told them NOT TO PULL MY PERSONAL REPORTS. I called after I noticed inquiries on my personal credit report. Mike told me helping me was a conflict of interest, and that I wasn't the person who's credit they pulled." Mike makes Tom Peacock look like they conduct very shady business.

1.0

I found this dealership online, and regret ever speaking

I found this dealership online, and regret ever speaking with them. DO NOT TRUST THIS COMPANY. Mike is extremely unprofessional, and untrustworthy. I requested business auto financing, and submitted a business app, and specifically told them NOT TO PULL MY PERSONAL REPORTS. I called after I noticed inquiries on my personal credit report. Mike told me helping me was a conflict of interest, and that I wasn't the person who's credit they pulled." Mike makes Tom Peacock look like they conduct very shady business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Steve Hainline | General Manager | 281.443.7700

Dealer response

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Steve Hainline | General Manager | 281.443.7700

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5.0

First new car, first cadillac and I have had a great

First new car, first cadillac and I have had a great experience. Isabel has been very helpful and created a great sales experience.

5.0

First new car, first cadillac and I have had a great

First new car, first cadillac and I have had a great experience. Isabel has been very helpful and created a great sales experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review, Keith! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Steve Hainline | General Manager | 281.443.7700

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1.0

Rude, Arrogant and Overpriced

Called on the phone. Salesperson was very arrogant and rude. Told me that because I am calling from Oklahoma, they wanted to charge me $30k MORE than what their TOM PEACOCK PRICE is listed for on their website. I have a feeling that is illegal and I could fight it, if I cared enough. Posted prices are legally enforceable and it will be funny watching dealers squirm when they have to start calling and begging people to buy cars.

1.0

Rude, Arrogant and Overpriced

Called on the phone. Salesperson was very arrogant and rude. Told me that because I am calling from Oklahoma, they wanted to charge me $30k MORE than what their TOM PEACOCK PRICE is listed for on their website. I have a feeling that is illegal and I could fight it, if I cared enough. Posted prices are legally enforceable and it will be funny watching dealers squirm when they have to start calling and begging people to buy cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 1 found this review helpful. Did you?
Dealer response

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

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1.0

They’ve had my vehicle for a week I still don’t have a

They’ve had my vehicle for a week I still don’t have a status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with service.

1.0

They’ve had my vehicle for a week I still don’t have a

They’ve had my vehicle for a week I still don’t have a status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am very sorry for the lack of communication on our part. Last week due to the storm we lost electricity. This outage effected on entire operation including the ability to answer phone calls. Please contact me directly and we can discuss further. Thank you J.D. Ring General Sales Manager 281-443-7700 jring@tpcadillac.com

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1.0

Worse service ever.

Worse service ever. The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire about a loaner or the shuttle. He started to look into a monitor himself and mumbled to them them if they heard him. He repeated 3 times to them as to what he was needing and they still didn't know what he needed. I asked for my car key and walked away.

1.0

Worse service ever.

Worse service ever. The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire about a loaner or the shuttle. He started to look into a monitor himself and mumbled to them them if they heard him. He repeated 3 times to them as to what he was needing and they still didn't know what he needed. I asked for my car key and walked away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Liz, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Steve Hainline | General Manager | 281.443.7700

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5.0

I was here for service and a gentleman named Elio who was

I was here for service and a gentleman named Elio who was very kind to my father asked if he could do an appraisal. we accepted and he showed us how much our vehicle was worth compared to what we owed He decided to refinance based on the information Nathan gave us.

5.0

I was here for service and a gentleman named Elio who was

I was here for service and a gentleman named Elio who was very kind to my father asked if he could do an appraisal. we accepted and he showed us how much our vehicle was worth compared to what we owed He decided to refinance based on the information Nathan gave us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for this awesome review, Vinny! Sincerely, Steve Hainline | General Manager | 281.443.7700

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5.0

Jennifer Iglesias is by the far one of the best sales

Jennifer Iglesias is by the far one of the best sales persons we’ve worked with and the hardware on her desk proves that to be so. From the moment we spoke on the phone until we completed our purchase, she was professional, courteous and most of all gracious. We will use Jennifer again when purchasing our next vehicle.

5.0

Jennifer Iglesias is by the far one of the best sales

Jennifer Iglesias is by the far one of the best sales persons we’ve worked with and the hardware on her desk proves that to be so. From the moment we spoke on the phone until we completed our purchase, she was professional, courteous and most of all gracious. We will use Jennifer again when purchasing our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Steve Hainline | General Manager | 281.443.7700

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