Reviews
Emmanuel was excellent.
Emmanuel was excellent. He went above and beyond to help me get what I wanted.
Emmanuel was excellent.
Emmanuel was excellent. He went above and beyond to help me get what I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The help was very professional and all work was completed
The help was very professional and all work was completed on time. Very satisfied customer.
The help was very professional and all work was completed
The help was very professional and all work was completed on time. Very satisfied customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
If you are looking for a pleasant experience and great
If you are looking for a pleasant experience and great deal, you visit Tom Peacock Cadillac. It was well worth the 200 mile drive from home. Highly recommend Sales Associate Dardan!
If you are looking for a pleasant experience and great
If you are looking for a pleasant experience and great deal, you visit Tom Peacock Cadillac. It was well worth the 200 mile drive from home. Highly recommend Sales Associate Dardan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and excellent service will be returning.
Quick and excellent service will be returning. My first time using service department. and had a great experience.
Quick and excellent service will be returning.
Quick and excellent service will be returning. My first time using service department. and had a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're thrilled to hear that you received quick and excellent service in our service department. We appreciate your trust in Tom Peacock Cadillac and look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
2024 Cadillac Lyriq - not a year old.
2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence!
2024 Cadillac Lyriq - not a year old.
2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700
Thanks for all you do, you are truly appreciated.
Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing
Thanks for all you do, you are truly appreciated.
Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear you had a positive experience at Tom Peacock Cadillac. Billie, Isabell, and KiKi will be delighted to know they made such an impact. We appreciate your support and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
I got my car serviced and the experience was nice and so
I got my car serviced and the experience was nice and so was the service advisor
I got my car serviced and the experience was nice and so
I got my car serviced and the experience was nice and so was the service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Mickey! We're glad to hear that your service experience at Tom Peacock Cadillac was nice and that our service advisor was able to assist you effectively. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Jeff Lofton was amazing he went above and beyond finding
Jeff Lofton was amazing he went above and beyond finding the vehicle and specs I wanted.
Jeff Lofton was amazing he went above and beyond finding
Jeff Lofton was amazing he went above and beyond finding the vehicle and specs I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Anthony, for your wonderful review! We're thrilled to hear that Jeff Lofton exceeded your expectations in finding the vehicle and specs you wanted. At Tom Peacock Cadillac, we strive to provide exceptional service, and it's great to know you experienced just that. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Took my car to service.
Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to where I live but don’t mind the distance for the great service.
Took my car to service.
Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to where I live but don’t mind the distance for the great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Barbara, for your wonderful review! I'm thrilled to hear that Freddy provided you with excellent service and that our team at Tom Peacock Cadillac took great care of you during your visit. I truly appreciate your willingness to travel for our service and look forward to seeing you again in the future! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700
The Advisor was super nice and helpful the only problem
The Advisor was super nice and helpful the only problem was the car wash services 👎
The Advisor was super nice and helpful the only problem
The Advisor was super nice and helpful the only problem was the car wash services 👎
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I'm glad to hear that our advisor was super nice and helpful. We understand your concerns regarding the car wash services and appreciate your input. Please feel free to reach out to me directly so we can discuss this further and improve your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700