I previously wrote a negative review about a service issue that we experienced, however, Chad at Toyota made it right. We really appreciate the help!
I cannot say enough.. about how truly happy and thankful I am for Toyota Of Muscatine! Jim Greenhaw was my dealer and he went out of his way and more to... help me find the perfect family vehicle!¿ He was so awesome to do business with and I would do it over and over again! This is definitely the place you want to search for you vehicles at! I am seriously so happy I could cry! Thanks for you being so awesome and I am beyond thrilled with my Toyota Of Muscatine experience!! Words can't express!! Thanks again from the bottom of my heart Jimmy!! ;) I am now your customer for life! ¿
We came to Toyota in Muscatine after trying others dealers. Ray Wendt was our sales rep. He greeted us warmly at the door-showed us around & explained... a lot about the Rav4 2015 which we were interested in buying. Ray was so helpful & patiently guided us to the purchase of a New Rav4. May I say; everyone one at Toyota was very friendly & made a big purchase go very smooth. I would recommend this dealer very highly Ray has the old fashion touch of being a salesman, we now have a new friend.. Thanks Ray & Toyota of Muscatine.
As a small business we are incredibly busy and have little time to shop or deal with silly sales tactics. At Toyota of Muscatine we don't have to, they... are exceptional sales people as well as business people. To date I believe we have purchased nearly 20 vehicles from them with 100% satisfaction on every purchase. They are simply great at what they do.
Simply exceptional customer service and integrity, worth your time to visit this crew.
I too went online and found a Car I was very very interested in. I recieved a call from a salesman & got the specifics on the car. I fully intended to... purchase the car with cash. I don't own a car so they were nice enough to be willing to send someone from their dealership to pick me up. BIefore their driver arrived they sold car to someone else! The salesman said it was first come. I had believed that when I saidI was interested & had cash to purchase it they would hold it for me (it was only a couple hours) And they knew that if I didn't buy it they would not have trouble selling it. I am very very very disappointed. What is the use of showing your cars online if you are not willing to hold the car for the customer for a couple hours?????
I will never buy anything but a Toyota. The quality is outstanding and the service I receive, especially from Jim Greenhaw, is the main reason why I keep... going back. Great service and compassion goes a long way. Keep up the great work Toyota of Muscatine!
I recently purchased a new 2016 4runner. During the buying experience I went to multiple places to makes sure I was getting the best price. I first went... to the Toyota dealership in Muscatine because they were closer to my home and I heard good things from a co-worker. After choosing to purchase elsewhere the dealership in Muscatine (Jimmy Greenhaw) became very upset and showing both through email and verbally over the phone how he really felt about me. Hurling sarcasm and insults to my character. Needless to say I will never set foot in that location again. Worst buying experience I have ever had.
Great service . They will bend over backwards for the customer . I purchased a Tundra and a Rav4 from this dealer. I am so pleased. Ask for Ray he is a... great salesmen. The service department is also perfect . Great people to deal with
Service advisors had a very poor attitude for wanting to help with my vehicle concern, it was very uncomfortable to be there felt like I was a bother to... them, I won't be returning. Also to add the general manager walking around singing very loud and while waiting could hear service advisor yelling in the hall to technicians , not sure if this is appropriate business edict but it was very hard to sit in their waiting room and hear all this going on around me.