Reviews
2023 Outback
My wife and I both drive Subarus. My fourth. Her third. All bought and serviced at Sommer?s Subaru. All purchased through Joe Vella.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Subaru Outback
Miguel was very kind and easy to work with. He answered all questions and was in contact frequently. Made the buying process very east.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Sommers Subaru gives wonderful service
I have bought 2 new Subarus from Sommers and I am pleased with the service I received. Josh my sales representative made the new car purchase easy and stress-free. Charles the IT guy taught me what all buttons on my new Subaru were for as I am technically challenged. If I have any questions about my car, they told to call them up and they will answer them. Highly recommend Sommers Subaru!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kathy, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Tom Bruns 2019 Subaru Forester
Our Subaru has a rattle under the dashboard. The tech said it was fixed but it is not
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tom, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (262) 242-0100 and we will do our best to make this better.
Frustrating.
Beyond frustrating. 60k maintenance plan was priced fairly highly, tires were 150$ cheaper at Costco, and less than 200 miles after (still below the 60k mile mark) my dash lit up with Eyesight issues, and a headlight went out.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrew, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Grant Sommer at gs@sommersautomotive.com or at (262) 242-0100 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Best Subaru Dealer in SE Wisconsin
Excellent sales folks, No fuss, quick negotiation, excellent finance staff, all of this made my new car buying experience a breeze. Grant has been my go to for new cars and recommend him to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bart, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
My wife and I were very pleased to deal with Omar.
My wife and I were very pleased to deal with Omar. He was very helpful and knowledgeable and not at all pushy. When we need another vehicle we will seek him out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Sommer's Subaru. We hope you continue to choose us for all your automotive needs! Take care!
Poor communication and rigid rules
I usually have excellent service with this dealership for my 2015 Subaru, but I scheduled an oil change online and asked drop it off and rent a car for the day. I have rented in the past with no issue this way. A couple weeks later and a few days before the appointment, I get a message that they don't do rentals for oil change drop-offs. So I ask if I can drop off and wait since it will only take 60 min or so. They say that because it was booked on line, they can't do that, they would be changing the oil likely later in the day. So, please explain to me why then I can't rent a car if you are going to have the car sit there all day anyway? Bad policy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (262) 242-0100 when you have a chance. Thank you, and we look forward to hearing from you.
I just purchased a new 2023 GMC Yukon SLT XL at Sommer's
I just purchased a new 2023 GMC Yukon SLT XL at Sommer's GMC and could not have asked for better service. Troy Royse was awesome. Very helpful, easy to work with, and he went out of his way to ensure the best possible customer experience for me. Sommer's GMC was literally the last dealership I visited but should have been the first! They're 25 miles away from my house but I will absolutely be giving them all my sales and service business going forward. I highly recommend them. I love my new Yukon! Rick Varju - Oak Creek, WI
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Sommer's Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They’re not my closest dealership, but I always make the
They’re not my closest dealership, but I always make the drive because they treat our family well. They want to move cars and run a good business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!