Reviews
Everything went fine, and we developed all the results
Everything went fine, and we developed all the results needed for the task at hand.
Everything went fine, and we developed all the results
Everything went fine, and we developed all the results needed for the task at hand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com
Seth went above and beyond in trying to figure out what
Seth went above and beyond in trying to figure out what was wrong with our car. The repairs were done in a timely manner on top of this. Great service overall.
Seth went above and beyond in trying to figure out what
Seth went above and beyond in trying to figure out what was wrong with our car. The repairs were done in a timely manner on top of this. Great service overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com
The video messages from Matt made a more personable
The video messages from Matt made a more personable experience as I was from out of state. The shuttle service was also very convenient.
The video messages from Matt made a more personable
The video messages from Matt made a more personable experience as I was from out of state. The shuttle service was also very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com
Oil changed but i have oil leak now Didn't leak before
Oil changed but i have oil leak now Didn't leak before oil change but now it leaks
Oil changed but i have oil leak now Didn't leak before
Oil changed but i have oil leak now Didn't leak before oil change but now it leaks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Bob, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com
I arrived early to my appointment and they accepted me,
I arrived early to my appointment and they accepted me, no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department at Russ Darrow Toyota.
I arrived early to my appointment and they accepted me,
I arrived early to my appointment and they accepted me, no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department at Russ Darrow Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com
Everything went very smooth.
Everything went very smooth. We were always well informed while waiting for the car to arrive at the dealership. No hassles. Nothing unexpected. A very good experience
Everything went very smooth.
Everything went very smooth. We were always well informed while waiting for the car to arrive at the dealership. No hassles. Nothing unexpected. A very good experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com
They were able to give me a decent price on my trade in,
They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we get home
They were able to give me a decent price on my trade in,
They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we get home
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com
Klinton was great to my dad and myself, super easy to
Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing!
Klinton was great to my dad and myself, super easy to
Klinton was great to my dad and myself, super easy to talk to and made my first buying experience amazing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com
They listened to my concerns and followed through
They listened to my concerns and followed through addressing them. I was very appreciative of their efforts.
They listened to my concerns and followed through
They listened to my concerns and followed through addressing them. I was very appreciative of their efforts.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com
Jeriamiah was great.
Jeriamiah was great. Your car wash has not worked for a while now. Please fix the car wash. Other than that
Jeriamiah was great.
Jeriamiah was great. Your car wash has not worked for a while now. Please fix the car wash. Other than that
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com