Reviews
Service department was especially helpful and patient
Service department was especially helpful and patient with all our questions and concerns. Well worth the 45 minute drive!
Service department was especially helpful and patient
Service department was especially helpful and patient with all our questions and concerns. Well worth the 45 minute drive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com
I am extremely satisfied with the service I received.
I am extremely satisfied with the service I received. They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & continue my business there!
I am extremely satisfied with the service I received.
I am extremely satisfied with the service I received. They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & continue my business there!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com
Very courteous!
Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle.
Very courteous!
Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com
Don't ever buy vehicle from this dealership they are
Don't ever buy vehicle from this dealership they are horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems.
Don't ever buy vehicle from this dealership they are
Don't ever buy vehicle from this dealership they are horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com
Great experience.
Great experience. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service.
Great experience.
Great experience. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com
They replaced my windowshield and recollaberated the
They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All were very friendly. They also offered a ride to my home and back to the dealership since this would take most of the day.
They replaced my windowshield and recollaberated the
They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All were very friendly. They also offered a ride to my home and back to the dealership since this would take most of the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com
Prompt,friendly,courteous, helpful, took time to hook
Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied.
Prompt,friendly,courteous, helpful, took time to hook
Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com
Good follow thru with promised service.
Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay.
Good follow thru with promised service.
Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com
They have taken care of me and my family for years.
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard.
They have taken care of me and my family for years.
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com
All very friendly, didn't try to upsell or anything like
All very friendly, didn't try to upsell or anything like that. Made a very fair trade in value for my vehicle.
All very friendly, didn't try to upsell or anything like
All very friendly, didn't try to upsell or anything like that. Made a very fair trade in value for my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com