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2019 consumer dealer award
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2019 consumer dealer award

Reviews

(621 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ewald's Venus Ford from DealerRater.

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Best service i had.

this was one of the best dealership i ever want to. are sales consultant was baha Awadallah and he was so good at his job he was so friendly with us and helped us with all the questions we had. He helped me get the right car i wanted i would recommended this place and him to anyone. Best experience i had at a dealership. i will be most likely come back here when i get a new car thank you for the best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Justin, Thank you for your positive feedback! It is great to hear that Baha was able to help you! We look forward to visits with you in the future!

an wonderful experience to remember!

we just bought a beautiful minivan from the greatest person ever! baha awadallah, thank you for making our buying enjoyful and truly memorable. i promise to come back when i need another car..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you James for you your great feedback! We are glad to hear that Baha made your buying experience memorable! We look forward to seeing you in the future!

Great experience!

My Husband & I had the pleasure of working with James. James listened to our needs & wants and spent an entire day (9am-8pm!) finding our perfect vehicle. James was patient, honest and never pressured us into anything. When it came down to dealing with the price, James was fair with us. I've never met a car dealer before where I left feeling like I had made a friend. I have since recommended James to anyone who will listen! I will absolutely see James for my next vehicle purchase. In fact, if James went to work at another dealer, I would follow him. Great work James! It was a pleasure! J & C

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Long distance shot that paid off...

Took a chance and drove all the way in from Chicago about 90 miles. The vehicle was priced right and when I arrived the car was exactly described by the salesman (Baja) who I spoke to over the phone. This was a buy that was well worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

One of the best experiences I had buying a car

Baha was very helpful and honest during the entire process. He was very patient with us and listened to our story as to why we shopping for a car. He helped us find a car that fit our needs and was within our budget.He was also very knowledgeable about the features of our new car and took the time to show and explain this too us. I would definitely work with him again and recommend him to anyone I know that is looking to purchase a car. Thank you so much for your help Baha!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Bought used car

We were looking for a newer car for winter and we ended up buying a Ford Escape. The car was included with several nice features which we love. The only bad thing I could say is that our salesperson kind of made me feel rushed into buying and then we later noticed there were more paint chips and things than we thought. However, they did a good job of going over how everything worked with the car.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Excellent Sales Experience

Yesterday my husband and I purchased our second vehicle from Ewald's within two years. We came to Ewald's specifically to see Marty McGee. Several years ago we had purchased a Ford Taurus that Marty had helped us select at another dealership. Knowing that Marty always listens to what our expectations and needs are for our vehicle purchases we followed Marty to Ewald's. Whether you are purchasing a Ford or another brand off their lot such as our Toyota Avalon, Marty goes the extra mile to show you the features of the car. If the car he is showing you doesn't offer what you want, he will help select a vehicle that does. He is always up on any promotions Ewald's is offering such as the Ewald's Auto Advantage Program in which we have taken advantage of. If Marty reads this review, I would like to say thank you for providing top notch customer service in a field that doesn't always have the best reputation for customer service. You make a daunting task for some, a fun and exciting experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Great customer service!

Yesterday was my first visit at the Ewald's Venus Ford store, I absolutely loved it! Great customer service, clear and good advice and no pressure. Came in just for orientation but I will definitely be back within a few months to but a car. Also, they have multiple stores with other brand than Ford and they can make sure I can try a Jeep at the Ford store or vice versa. No remarks just great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Great experience

I was thrown into car shopping after my car was totaled when someone ran a red light. I wasn't prepared to buy a car, meaning I hadn't done research, had no idea what I wanted or where to go to buy one. I was referred to Marty McGee by a friend, so I went on Ewald's website to see what they had for pre-owned cars. I saw one I was interested in and called Marty for information. Marty went out of his way to take that car home for the night so he could stop at my house and show me the car and let me test drive it. He also went with my husband on a separate occasion for a test drive. He never once tried to sell me something I didn't want (which happened at another dealer). After looking around at some other dealers we came back to Ewald and worked with Marty on the purchase of a Ford Fusion. Marty is professional, personable and a salesman I will buy from again. Thanks, Marty for the awesome service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.

Marty McGee

I was in and out within 2 hours of buying my first new car. Marty was so helpful after shopping around I knew I was getting the best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.