"Experience Clear and Simple Car Buying and Selling"
Options listed on the window sheet weren't even on the car!!! And they had no idea. We noticed things were missing so they looked closer and viola... - 5 pretty substantial options were missing - they "did the math" and lowered the price by $1000!!! We went home and priced out those options and came up with over $3600!!! Then they blamed it on the buyer but they were the ones that failed to take a close look at the car when it came to them. Just an overall bad experience. Will not go back - just another example of people trying to take advantage to line their pockets and the actual sales associate having no idea what they were doing.
BEWARE, lots of FAKE REVIEWS for Carmax! Be prepared to pay literally thousands more for an “easy” car buying experience. Wasted time being... shown cars from around the country until one that seemed to be suspiciously priced below market peaked my interest. But... not surprisingly they wanted to make up the difference by offering 4 THOUSAND below WHOLESALE BOOK value for the trade. The “professional buyer” (who uses no judgement and just punches info into a PDA like it’s 1998) was contrite and acted like they were doing a favor for trading a 2 year old car in good condition. Left feeling gross and taken advantage of, had to take a silkwood shower to get the contamination off. No different than any other car dealership so go somewhere local owned where you can at least get ripped off by someone who’s kid plays soccer with yours instead of getting ripped off by another mega corporation who could care less about you, their employees, the future of America and so on!
The sales person Tim was arrogant and rude. I didn’t care for his manner and the way he talked to us. Even if I would have liked the vehicle we test... drove I wouldn’t have bought
They won't give you a good price for trade in but they are consistent with offers.