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Don Jacobs Toyota (Sold)

(2,755 reviews)

Reviews

(2,755 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall good experience

Jesus was great! He gave outstanding service with a very friendly cheerful attitude! I was satisfied with the work. It was completed quicker than I expected. I like the executive lounge so I can get some work done while I'm waiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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SERVICE GREAT CASHIER WASN'T

SERVICE MANAGER WAS VERY FRIENDLY, PROFESSIONAL, AND HONEST BUT THE CASHIER WAS COLD AND DISTANT. OTHERWISE THE EXPERINCE WAS GREAT.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, clean facilities

Timely, courteous. Honored my warranties on my tires. They get me in when I need something done. Will even give me a ride to the office!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best auto purchase experience I've ever had

Julius was amazing! Greeted me as soon as I approached the door. Showed me the vehicles I was interested in and carefully explained the differences. Explained how the vehicle operates while we were on a test drive and after. He answered all of my questions. Julius was very professional and very pleasant to work with, felt like talking to a family member. Finance was very pleasant as well, terms and options clearly stated to me. Extremely positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Care car 1st visit for my new car

Very easy, pulled in, got out, greeted with a helpful person and wait for them to service my car. They had clean waiting area with snacks and drinks available to enjoy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truck covered in oil for the 2nd time

The rapidness of getting me in for an oil change. Although I begged the service manager to make sure my vehicle was clean when I came to pick it up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

"Regko" was very focused on check in, explained work to be provided, and took us to cashier. Excellent service and waiting arrangements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was oil change and tire rotation

Nice place to wait for service to be completed. Competent and fast service. Easy to make appointment and they keep track of what service needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

Got me in same day , vehicle completed in promised time, that is important to me .Was a warm day , appreciated the bottled water and a snack, friendly staff , worked as a ream

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rotación de gomas,cambio de aceite y filtro

La Atención, el servicio y la amabilidad es algo de lo que Toyota Don Jacob Service debe estar orgulloso. Muy buen trato.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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