[{"id":141349,"personPtyId":44055044,"firstName":"Al","lastName":"Hussain","titleText":"Sales & Leasing Consultant","shortBioText":"Al joined the Heiser family over 20 years ago and has become a seasoned leader of our dealership sales team.\r\n\r\nAl\u001as success is drawn from his dedication to his customers, giving \u001a110%\u001a. His mission is to make sure customers get the best out of their purchase experience. \r\n Al is simply always available. In a business involving long hours already, that\u001as dedication!\r\n\r\nMany of Al\u001as customers and colleagues comment on his passion for the brand. Al believes so much in Toyota that he\u001as been dubbed \u001aThe Toyota Professional\u001a. He\u001all be the first to brag about his own Camry, with over 88,000 miles and \u001amany great years of life yet to go\u001a. He can provide his customers with all the information they need to get the perfect Toyota vehicle for them.","emailTxt":"ahussain@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":14,"combinedEmpReviewCnt":224,"imageUrl":"https://cdn-user.dealerrater.com/images/users/sgerth123/a03bf424-905c-4665-aec0-72100337cc29.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"878342400","industryStartDtUtc":"878342400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":141355,"personPtyId":39743204,"firstName":"Roger","lastName":"Droukas","titleText":"Sales & Leasing Consultant","shortBioText":"Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger\u001as mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he\u001as become the \u001ago-to-guy\u001a among our salespeople.\r\n\r\nRoger\u001as customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop.\r\n\r\nRoger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.","emailTxt":"rdroukas@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":176,"imageUrl":"https://cdn-user.dealerrater.com/images/579a142ba5d0.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"852076800","industryStartDtUtc":"852076800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":320613,"personPtyId":38525107,"firstName":"Shahat","lastName":"Mohamed","titleText":"Sales & Leasing Consultant","emailTxt":"smohamed@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":145,"imageUrl":"https://cdn-user.dealerrater.com/images/bf02109eb03f.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":146438,"personPtyId":39743416,"firstName":"James","lastName":"Hicks III","titleText":"Sales & Leasing Consultant","shortBioText":"James Hicks joined Heiser Toyota as a Sales Consultant in 2004. He\u001as known for his ever-present smile. But what his fellow colleagues notice most, is its electric way of spreading to his customers. James always seems to have the happiest customers. James sure goes out of his way to make you feel like he really wants your business. He\u001as friendly and works his hardest to get you the best deal possible. \r\n\r\nGrowing up, James had a passion for music. In fact, he was once a member of the opening act for The Four Tops and The Temptations. Heiser Toyota would like to recognize him for \u001aThe Way You Do the Things You Do\u001a, but James would most likely respond \u001aI Can\u001at Help Myself\u001a. \r\n\r\nOutside of the dealership showroom, James is an all-around family man, the proud father of five children. Church and a faith-filled life are important to him. James is an elder in his Church, and works every day to provide an example for others to respect and follow.","emailTxt":"jhicks@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/e8246a7b6edf.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"1093996800","industryStartDtUtc":"1093996800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":320607,"personPtyId":38520921,"firstName":"Jorgo","lastName":"Ndina","titleText":"Sales & Leasing Consultant","shortBioText":"I\u001ave been with Heiser for two years and really enjoy the industry. My previous background in maitenance allows me to thoroughly explain the vehicle you\u001are looking at. When I\u001am not at the dealership I spend a lot of time outdoors, especially hiking, fishing and occasionally hunting. When you\u001are ready to find your next vehicle, I\u001ad enjoy helping you out.","emailTxt":"jndina@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/c2af20d82f51.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":148291,"firstName":"Chue","lastName":"Lee","titleText":"Service Consultant","emailTxt":"clee@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":19,"combinedEmpReviewCnt":145,"imageUrl":"https://cdn-user.dealerrater.com/images/5d02490241e9.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"1362096000","certifiedEmployee":true,"deptDscrp":"Service"},{"id":515368,"firstName":"Dana","lastName":"Schilz","titleText":"Service Advisor","emailTxt":"dana.shilz@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":67,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":127454,"firstName":"Pat","lastName":"Pomeranz","titleText":"General Manager","shortBioText":"Hello, my name is Pat Pomeranz and I am the General Manager here at Heiser Toyota. Thank you for choosing Heiser and I look forward to assisting you! Please feel free to email me at ppomeranz@heiser.com.","emailTxt":"ppomeranz@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/385025060ff1.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":127461,"firstName":"Bill","lastName":"Lawrence","titleText":"New Car Manager","shortBioText":"Bill Lawrence has a drive to succeed and passion for the automotive industry. Bill joined the Heiser Toyota family in 2008 and has grown into a leader; one who inspires his colleagues. His mantra of Dream Big/Work Hard sets an example of success for others and is truly appreciated by the customers he serves.\r\n\r\nBill began his Heiser Automotive career as a Sales Consultant at our Toyota dealership. He distinguished himself by earning consistently high marks in customer satisfaction. By 2011, he was promoted to Business Manager, serving both the Heiser Chevrolet and Heiser Toyota dealerships. Bill was promoted again in late 2012 to his current position.\r\n\r\nBill\u001as success is a direct result of his extensive knowledge base and love of the automotive sales process. Around the dealership, he is known for his professionalism and attention to detail. Bill believes in the importance of treating the customer with the highest level of respect and integrity.","emailTxt":"blawrence@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/users/sgerth123/a5261970-8d45-4e69-a3f8-61773fb15adb.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":497650,"firstName":"Jason","lastName":"Larner","titleText":"Sales and Leasing Consultant","emailTxt":"jlarner@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":515985,"firstName":"Bob","lastName":"Arciszewski","titleText":"Service Advisor","emailTxt":"rarciszewski@heiser.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":515986,"firstName":"Joe","lastName":"Kuckuk","titleText":"Service Advisor","emailTxt":"jkuckuk@heiser.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":127455,"firstName":"Brian","lastName":"Drewek","titleText":"Sales and Leasing Consultant","shortBioText":"Hello, my name is Brian Drewek and I am the Internet Sales Manager here at Heiser Toyota. Thank you for choosing Heiser and I look forward to assisting you! Feel free to email me at bdrewek@heiser.com.","emailTxt":"bdrewek@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/61bf4836a464.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":148278,"firstName":"Kevin","lastName":"Garski","titleText":"Parts Manager","emailTxt":"kgarski@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/9a9eb7263661.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":497606,"personPtyId":39779980,"firstName":"Alex","lastName":"Hall","titleText":"Sales and Leasing Consultant","shortBioText":"","emailTxt":"Ahall@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/b0378e855b6d.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":189282,"firstName":"Lis","lastName":"Arendorfer-Mess","titleText":"Business Manager","emailTxt":"arndorfer@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/7357d21249ea.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":216075,"firstName":"Greg","lastName":"Garski","titleText":"Parts Advisor","emailTxt":"feedback@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/c0d2f43353ff.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":404149,"firstName":"Rebecca","lastName":"Herbel","titleText":"Brand Consultant","emailTxt":"rebecca.herbel@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/7ac8baeecc9a.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":497557,"personPtyId":39779817,"firstName":"Dino","lastName":"Duratovic","titleText":"Sales","emailTxt":"anadin.duratovic@heiser.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/fef27a594e11.jpg","drDealerId":6428,"industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":585850,"firstName":"Porchia","lastName":"Woodson","titleText":"Sales Associate","emailTxt":"porchia.woodson@heiser.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":216081,"firstName":"Jennifer","lastName":"Searl","titleText":"Customer Care Specialist","emailTxt":"jsearl@heiser.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/d62d27e09fbd.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":163812,"firstName":"Maureen","lastName":"Ferguson","titleText":"Customer Relations Director","shortBioText":"Maureen has been with Heiser since 2010.","emailTxt":"mferguson@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/sgerth123/759eaf27-6849-4baf-84d7-c92b50863e5e.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":320611,"personPtyId":38523413,"firstName":"Christopher","lastName":"Hintze","titleText":"Sales & Leasing Consultant","emailTxt":"chintze@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/722c7f01eb1b.jpg","drDealerId":6428,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1380585600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":497649,"firstName":"Tim","lastName":"Bowring","titleText":"Sales and Leasing Consultant","emailTxt":"tbowring@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":497585,"personPtyId":39779917,"firstName":"Brooke","lastName":"Hildebrandt","titleText":"Sales & Leasing Professional","emailTxt":"brook.hildebrandt@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555337,"personPtyId":52589704,"firstName":"Jaime","lastName":"Flynn","titleText":"Marketing","emailTxt":"jaime.flynn@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6428,"certifiedEmployee":false,"deptDscrp":"Administration"}]
Dealers  /   Milwaukee, WI  /  Heiser Toyota

Heiser Toyota

4.7 out of 5 4.7
1594 reviews
11301 W Metro Auto Mall Milwaukee, WI 53224
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Heiser Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:30 PM

Sunday

Closed
Dealer website
Dealer website
New (414) 979-8442
Used (414) 375-4859
Service (414) 375-2124

Inventory

NEW
$39,139 MSRP $42,533
2019 Toyota Highlander
  • Exterior Color: Ooh La La Rouge Mica
  • Interior Color: Black
  • Transmission: Automatic 8-Speed
  • Drivetrain: AWD
NEW
$21,093 MSRP $23,129
2020 Toyota Corolla
  • Exterior Color: Celestite
  • Interior Color: Black
  • Transmission: CVT (Continuously Variable)
  • Drivetrain: FWD
NEW
$20,107 MSRP $21,129
2020 Toyota Corolla
  • Exterior Color: Classic Silver Metallic
  • Interior Color: Light Gray
  • Transmission: CVT (Continuously Variable)
  • Drivetrain: FWD
NEW
$41,706 MSRP $47,572
2019 Toyota Highlander Hybrid
  • Exterior Color: Celestial Silver Metallic
  • Interior Color: Ash
  • Transmission: CVT (Continuously Variable)
  • Drivetrain: AWD
NEW
$38,588 MSRP $44,128
2019 Toyota Highlander Hybrid
  • Exterior Color: Blizzard Pearl
  • Interior Color: Ash
  • Transmission: CVT (Continuously Variable)
  • Drivetrain: AWD
NEW
$28,835 MSRP $33,439
2019 Toyota Highlander
  • Exterior Color: Blizzard Pearl
  • Interior Color: Ash
  • Transmission: Automatic 6-Speed
  • Drivetrain: FWD

Our Employees

5.0 out of 5
(5.0) 224 reviews

Al Hussain

Sales & Leasing Consultant
5.0 out of 5
(5.0) 176 reviews

Roger Droukas

Sales & Leasing Consultant
5.0 out of 5
(5.0) 145 reviews

Shahat Mohamed

Sales & Leasing Consultant
5.0 out of 5
(5.0) 74 reviews

James Hicks III

Sales & Leasing Consultant
4.9 out of 5
(4.9) 52 reviews

Jorgo Ndina

Sales & Leasing Consultant
4.9 out of 5
(4.9) 145 reviews

Chue Lee

Service Consultant
4.9 out of 5
(4.9) 67 reviews

Dana Schilz

Service Advisor
4.8 out of 5
(4.8) 52 reviews

Pat Pomeranz

General Manager
4.8 out of 5
(4.8) 56 reviews

Bill Lawrence

New Car Manager
4.8 out of 5
(4.8) 27 reviews

Jason Larner

Sales and Leasing Consultant

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since January 2001

Heiser is a multi-year winner of the prestigious Toyota President's Award for sales and service excellence. We pride our

...

selves in the upfront way we position our new and used vehicles for sale online, making it easy for our customers to search and receive information on all our products at their convenience. Our service department offers a price comparison plus a complimentary car wash, Wi-Fi, snacks & refreshments or shuttle to get you on your way! Our technicians are factory trained & certified to work with OEM parts. Stop in for all your auto maintenance or repair needs! Off Highway 45 at Good Hope on the Metro Auto Mall.

""Today's Your Day""

Photos & Videos

9
Photos

Service

Oil, Filter Change

$32.99 and up*

Tire Rotation

$14.95 and up*

Coolant System Service

$149 and up*

Brake Replacement

$99.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1594 lifetime reviews. Includes reviews of Heiser Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews service schedule buy good care service time take new truck service start team friendly experience salesman help new great job regular maintenance courteous professional new avalon
All Reviews service schedule buy good care service time take new truck service start team friendly experience salesman
All Reviews service schedule buy good care service time take new truck service start team friendly experience salesman help new great job regular maintenance courteous professional new avalon
  • 5.0 out of 5
    Awesome as Usual
    by JOSEPHMICHELI from DealerRater.com
    August 16, 2019

    I have been leasing Camrys for many years now through Heiser. Everyone is very professional and courteous. I like how much of the preliminary paperwork... can be done ahead of time. It really expedites the effort.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Roger Droukas

    Sales & Leasing Consultant

    (5.0) 176 reviews
  • 5.0 out of 5
    Friendly and quick service.
    by platemounter31 from DealerRater.com
    August 15, 2019

    Every time we go to get our toyota serviced, we are always greeted with helpful, friendly service people. The service is always done right the first time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
    Dana Schilz

    Service Advisor

    (4.9) 67 reviews
    Bob Arciszewski

    Service Advisor

    (4.7) 81 reviews
    Joe Kuckuk

    Service Advisor

    (4.6) 75 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Superb Service Oriented Staff
    by Buzz from Milwaukee
    February 10, 2014

    Recently purchased a used car at Heiser Toyota. Extremely professional staff and process. Best price offered up front without needless hassle. Other dealerships... could learn from the standards set by Heiser. Roger Droukas fantastic to work with. Highly recommended.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Heiser Toyota. We are honored by your review. Warmest regards, Pat Pomeranz, General Manager.

  • 5.0 out of 5
    Great experience!
    by ALIA.ARAFEH from DealerRater.com
    August 15, 2019

    I arrived in time. I came from Appleton, and I prefer to get my service at Heiser. The people there are super nice, and they took care of my car. I bought... my Camry 2017 two years ago, and I do recommend Heiser to all my friends who like to purchase a Toyota car. Mr. Chue Lee was a very nice person. The car checking was done without delay. I was happy dealing with him.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
  • 3.0 out of 5
    Service took 6 1/2 hours instead of 2.
    by jnehmer1 from DealerRater.com
    August 15, 2019

    Hi, I normally love the service that I get at Heiser, but yesterday it took 6 1/2 hours to do two tasks for which I was told that it would take two to... a little over two hours. I'm guessing that the service technicians were unusually busy, so I understand.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Friendly service
    by ep3epilot from DealerRater.com
    August 15, 2019

    Friendly professional service staff. They always take care of me with timely updates and thorough explanation of service required. I just wish my 2018... Tacoma was more reliable, that way I wouldn't be at the service center so often.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
  • 5.0 out of 5
    Excellent and quick service
    by LBRUSHABER from DealerRater.com
    August 14, 2019

    I had to take my new car in for the first tire rotation. The rotation and service point checks were all completed quickly and I was on my way in about... 45 minutes for what was said would be approximately an hour appointment.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Roger Droukas

    Sales & Leasing Consultant

    (5.0) 176 reviews
    Dana Schilz

    Service Advisor

    (4.9) 67 reviews
  • 5.0 out of 5
    Great experience for maintenance appointment
    by SASMSNRN from DealerRater.com
    August 13, 2019

    I am usually uncomfortable when I have to do anything with cars or maintenance, but I felt very comfortable and did not feel pressured in any way. The... appointment lasted the amount of time I expected it to.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
    Dana Schilz

    Service Advisor

    (4.9) 67 reviews
    Bob Arciszewski

    Service Advisor

    (4.7) 81 reviews
    Joe Kuckuk

    Service Advisor

    (4.6) 75 reviews
  • 5.0 out of 5
    The value of satisfaction
    by EYKHANT from DealerRater.com
    August 13, 2019

    They are prior to the satisfaction of people who visit their dealership (Heiser Toyota). The value of their services(products) is more than that I expected.... Awesome.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Shahat Mohamed

    Sales & Leasing Consultant

    (5.0) 145 reviews
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
    Pat Pomeranz

    General Manager

    (4.8) 52 reviews
    Alex Hall

    Sales and Leasing Consultant

    (4.9) 35 reviews
  • 3.0 out of 5
    Wait time
    by Carlady from DealerRater.com
    August 13, 2019

    Had appointment and still had to wait over hour for tire rotation. Have not had to wait that long with previous scheduled maintenance appointment. I

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chue Lee

    Service Consultant

    (4.9) 145 reviews
    Dana Schilz

    Service Advisor

    (4.9) 67 reviews
    Bob Arciszewski

    Service Advisor

    (4.7) 81 reviews
    Joe Kuckuk

    Service Advisor

    (4.6) 75 reviews
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