Heiser Toyota

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4.7
(5,931 reviews)
Visit Heiser Toyota
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:30pm
Sunday Closed Closed
New (414) 979-8442 (414) 979-8442
Used (414) 375-4859 (414) 375-4859
Service (414) 375-2124 (414) 375-2124

Inventory

See all 212 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2001.
Heiser is a multi-year winner of the prestigious Toyota President's Award for sales and service excellence. We pride ourselves in the upfront way we position our new and used vehicles for sale online making it easy for our customers to search and receive information on all our products at their convenience. Our service department offers a price comparison plus a complimentary car wash Wi-Fi snacks & refreshments or shuttle to get you on your way! Our technicians are factory trained & certified to work with OEM parts. Stop in for all your auto maintenance or repair needs! Off Highway 45 at Good Hope on the Metro Auto Mall.
"Today's Your Day"

Service center

Phone number (414) 375-2124

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:30pm
Sunday
Closed

Meet our employees

View all 26 employees View less employees

Reviews

4.7
(5,931 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heiser Toyota from DealerRater.

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4.0

My only complaint is that evidently my records were not

My only complaint is that evidently my records were not updated. I have gotten three emails saying I am overdue for service since I had the car in for service.

4.0

My only complaint is that evidently my records were not

My only complaint is that evidently my records were not updated. I have gotten three emails saying I am overdue for service since I had the car in for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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3.0

Scheduling was ridiculous.

Scheduling was ridiculous. My appointment was at 9 am and it took 1 hr 45 min after arriving for a mechanic to even look at my car. Then I was told I needed a bunch of things, including a new set of tires which I already explained to Josh that I had purchased and then they were scheduled to be installed. He wanted to do a tire rotation anyway and I had to tell him no twice. I was told the brake work I needed would be about $2000, which seemed crazy so I refused this. When I received my paperwork under refused work it listed the brakes around $900 total. I had explained to Josh that my tire pressure indicator light is on and he assured me it would be fixed. But it came right back on again once I started driving. Bottom line is this - if service were provided in a timely, respectful manner and communication better, I probably would have had all the work done at Heiser and it would have saved my a lot of hassle. But instead my time and patience were wasted due to inefficiency and poor communication.

3.0

Scheduling was ridiculous.

Scheduling was ridiculous. My appointment was at 9 am and it took 1 hr 45 min after arriving for a mechanic to even look at my car. Then I was told I needed a bunch of things, including a new set of tires which I already explained to Josh that I had purchased and then they were scheduled to be installed. He wanted to do a tire rotation anyway and I had to tell him no twice. I was told the brake work I needed would be about $2000, which seemed crazy so I refused this. When I received my paperwork under refused work it listed the brakes around $900 total. I had explained to Josh that my tire pressure indicator light is on and he assured me it would be fixed. But it came right back on again once I started driving. Bottom line is this - if service were provided in a timely, respectful manner and communication better, I probably would have had all the work done at Heiser and it would have saved my a lot of hassle. But instead my time and patience were wasted due to inefficiency and poor communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Worked with Heiser when purchasing a 2021 Mercedes Benz

Worked with Heiser when purchasing a 2021 Mercedes Benz GLB. Despite it not being a Toyota, they were phenomenal getting the vehicle ready to go and gave me a great deal. The staff was fantastic to work with and they were incredibly efficient.

5.0

Worked with Heiser when purchasing a 2021 Mercedes Benz

Worked with Heiser when purchasing a 2021 Mercedes Benz GLB. Despite it not being a Toyota, they were phenomenal getting the vehicle ready to go and gave me a great deal. The staff was fantastic to work with and they were incredibly efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great customer service and they work with us on our

Great customer service and they work with us on our trade-in so we could buy our 4runner!

5.0

Great customer service and they work with us on our

Great customer service and they work with us on our trade-in so we could buy our 4runner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

We have had a terrific experience buying a car with

We have had a terrific experience buying a car with Darrin’s help. While searching the lot for the car seen online Darrin introduced himself. We immediately recognized his exceptional knowledge and professionalism! Three days later we drove the car home. We are happy and grateful for the terrific service and attention that Darrin provided! We so appreciated his patience and pleasant personality! Thank you! Jewell and Jim

5.0

We have had a terrific experience buying a car with

We have had a terrific experience buying a car with Darrin’s help. While searching the lot for the car seen online Darrin introduced himself. We immediately recognized his exceptional knowledge and professionalism! Three days later we drove the car home. We are happy and grateful for the terrific service and attention that Darrin provided! We so appreciated his patience and pleasant personality! Thank you! Jewell and Jim

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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2.0

SEVERAL DECADES I loved being with/ buying from Heiser.

SEVERAL DECADES I loved being with/ buying from Heiser. My recent service was a nightmare. I don’t even know what was done because I don’t have documentation. The man that took care of me couldn’t have been worse. He was ignorant and inefficient, and did not at all understand what I came in for. He said I came in for an oil change. And car wouldn’t be finished for two hours. I’ve never waited that long for routine servicing at the mileage point. so i repeated that I came in for routine maintenance and check up for 63,000 miles1– on my 2015 Toyota Corolla , I also had a concern and an issue with my tires. I wanted a wheel rotation and balance. One passenger tire had a gouge out the side and I wanted to know if that was SERIOUS. .the icon for a low tire pressure was on I didn’t fill my tires because I thought it might be caused by that tire with the gouge out of it. He failed to have tires looked at, rotated and balanced. When I went to pay, I’m used to paying in the front, but he called me in the back to pay He had obtained a second key fob for me which I needed. The systems sheet was blank so he ripped it off and wadded it up and threw it away. “why did you do that, ??? I want to know what showed up” BUT he said you came in for an oil change. I said that’s not all I came in for. I thought that was weird. then I asked him about the tire and he had forgotten about it. When I mentioned it he had not had them looked at, or rotated and balanced! nothing! He said to go sit down I’ll go have it done and I won’t charge you. Si I waited. There was no checklist again. there was nothing indicating health of my tires or wear and tear, when I might need new ones, or how that front passenger tire looked. I don’t think anything was done with the tires and this was a six or seven month check up, and at this mileage point, I might need more than an oil change I would like to have had a decent greeting. He looked mean and ornery and he acted like I was a pain for showing up. I asked , why would it take two hours when it never did before and he said “well we have other people to take care of. “ I said yes and one of them is me —and I had an appointment, and I did not walk in off the street. I told him several times when he started yelling “you statements” at me that he was being rude. and at one point I dropped my water bottle over and about an ounce slipped out over into his wooden box and he got upset about water in his box. I said if you were treating me differently, I wouldn’t be so distracted and might not drop my water bottle. So he immediately took care of his box. Complaining all the while. Is it a toy??? it was nothing and if his box was special why was it at work? It was an empty box.. I asked the other staff where the supervisor would be and they told me and showed me the office, but he was with somebody so I didn’t go back there. I did say I would be writing this up which I’m doing right now. I’m 75 years old I live alone. I rely on service people to be good and dependable. I would like to have had that systems inspection to know the health of my 2015 car. All of it including tires. I always rely on service center to do the required maintenance. He said he was “only doing what he was trained for.” I can say : first you need to be a mature and professional individual. you have to know basic manners like respect, and nice tone of voice to use with your customers. A lot depends on customers to spread the good word about Heiser. If this had been my First visit, I’d never come back or recommend. As of now I might never return.

2.0

SEVERAL DECADES I loved being with/ buying from Heiser.

SEVERAL DECADES I loved being with/ buying from Heiser. My recent service was a nightmare. I don’t even know what was done because I don’t have documentation. The man that took care of me couldn’t have been worse. He was ignorant and inefficient, and did not at all understand what I came in for. He said I came in for an oil change. And car wouldn’t be finished for two hours. I’ve never waited that long for routine servicing at the mileage point. so i repeated that I came in for routine maintenance and check up for 63,000 miles1– on my 2015 Toyota Corolla , I also had a concern and an issue with my tires. I wanted a wheel rotation and balance. One passenger tire had a gouge out the side and I wanted to know if that was SERIOUS. .the icon for a low tire pressure was on I didn’t fill my tires because I thought it might be caused by that tire with the gouge out of it. He failed to have tires looked at, rotated and balanced. When I went to pay, I’m used to paying in the front, but he called me in the back to pay He had obtained a second key fob for me which I needed. The systems sheet was blank so he ripped it off and wadded it up and threw it away. “why did you do that, ??? I want to know what showed up” BUT he said you came in for an oil change. I said that’s not all I came in for. I thought that was weird. then I asked him about the tire and he had forgotten about it. When I mentioned it he had not had them looked at, or rotated and balanced! nothing! He said to go sit down I’ll go have it done and I won’t charge you. Si I waited. There was no checklist again. there was nothing indicating health of my tires or wear and tear, when I might need new ones, or how that front passenger tire looked. I don’t think anything was done with the tires and this was a six or seven month check up, and at this mileage point, I might need more than an oil change I would like to have had a decent greeting. He looked mean and ornery and he acted like I was a pain for showing up. I asked , why would it take two hours when it never did before and he said “well we have other people to take care of. “ I said yes and one of them is me —and I had an appointment, and I did not walk in off the street. I told him several times when he started yelling “you statements” at me that he was being rude. and at one point I dropped my water bottle over and about an ounce slipped out over into his wooden box and he got upset about water in his box. I said if you were treating me differently, I wouldn’t be so distracted and might not drop my water bottle. So he immediately took care of his box. Complaining all the while. Is it a toy??? it was nothing and if his box was special why was it at work? It was an empty box.. I asked the other staff where the supervisor would be and they told me and showed me the office, but he was with somebody so I didn’t go back there. I did say I would be writing this up which I’m doing right now. I’m 75 years old I live alone. I rely on service people to be good and dependable. I would like to have had that systems inspection to know the health of my 2015 car. All of it including tires. I always rely on service center to do the required maintenance. He said he was “only doing what he was trained for.” I can say : first you need to be a mature and professional individual. you have to know basic manners like respect, and nice tone of voice to use with your customers. A lot depends on customers to spread the good word about Heiser. If this had been my First visit, I’d never come back or recommend. As of now I might never return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Jordan was great as we worked through the purchasing

Jordan was great as we worked through the purchasing process. We would recommend working with the team at Heiser as we plan to for our future car needs.

5.0

Jordan was great as we worked through the purchasing

Jordan was great as we worked through the purchasing process. We would recommend working with the team at Heiser as we plan to for our future car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Jordan was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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5.0

Generally on time with appointments and support staff

Generally on time with appointments and support staff friendly and helpful. What More can I say.

5.0

Generally on time with appointments and support staff

Generally on time with appointments and support staff friendly and helpful. What More can I say.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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5.0

Jorgo was very friendly and made it easy for us to make a

Jorgo was very friendly and made it easy for us to make a decision. He didn’t put any unneeded pressure on us and even when they were short staffed, he made sure to get the job done. I appreciate his service and the way he handled things. Very easy to work with

5.0

Jorgo was very friendly and made it easy for us to make a

Jorgo was very friendly and made it easy for us to make a decision. He didn’t put any unneeded pressure on us and even when they were short staffed, he made sure to get the job done. I appreciate his service and the way he handled things. Very easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jorgo delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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5.0

Very friendly and courtesy.

Very friendly and courtesy. Job was done in a timely manner. Shuttle driver was very pleasant to talk to.

5.0

Very friendly and courtesy.

Very friendly and courtesy. Job was done in a timely manner. Shuttle driver was very pleasant to talk to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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