Reviews
The visit was great.
The visit was great. The car was ready on a timely basis and is running well. All issues were taken care of.
The visit was great.
The visit was great. The car was ready on a timely basis and is running well. All issues were taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and efficient All involved were courtesy,
Professional and efficient All involved were courtesy, helpful and fair. Would recommend to family and friends
Professional and efficient All involved were courtesy,
Professional and efficient All involved were courtesy, helpful and fair. Would recommend to family and friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com
Outstanding from beginning to end patient through thru
Outstanding from beginning to end patient through thru the whole process no complaints I have went to Carnac and they were no where near as helpful as the team from Heiser friendly all so
Outstanding from beginning to end patient through thru
Outstanding from beginning to end patient through thru the whole process no complaints I have went to Carnac and they were no where near as helpful as the team from Heiser friendly all so
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst dealership I have ever worked with.
Worst dealership I have ever worked with. Go anywhere else to buy or service a vehicle. Nothing but liars and crooks.
Worst dealership I have ever worked with.
Worst dealership I have ever worked with. Go anywhere else to buy or service a vehicle. Nothing but liars and crooks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Peter Was amazing had a few issues and they took care of
Peter Was amazing had a few issues and they took care of it thank you
Peter Was amazing had a few issues and they took care of
Peter Was amazing had a few issues and they took care of it thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Communication around my recall service was extremely
Communication around my recall service was extremely poor. I was not told that the required part was unavailable or could not be ordered until after my vehicle was already taken apart, leaving me unexpectedly without my car over the holidays. The service advisor I initially worked with was also aggressive and unprofessional. He accused me of swearing at him when I did not, raised his voice on the phone, and later stood uncomfortably close and continued to loom over me even after I asked to work with someone else and requested space. As a woman, this behavior felt intimidating and inappropriate.
Communication around my recall service was extremely
Communication around my recall service was extremely poor. I was not told that the required part was unavailable or could not be ordered until after my vehicle was already taken apart, leaving me unexpectedly without my car over the holidays. The service advisor I initially worked with was also aggressive and unprofessional. He accused me of swearing at him when I did not, raised his voice on the phone, and later stood uncomfortably close and continued to loom over me even after I asked to work with someone else and requested space. As a woman, this behavior felt intimidating and inappropriate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
Prompt attention when I arrived .
Prompt attention when I arrived ... communicated well ... advised me what to expect on my next visit ... Michael was excellent ... nice waiting area ...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com
Mike Wemmer was my service advisor great communicator,
Mike Wemmer was my service advisor great communicator, polite, very professional looking forward working with him again.
Mike Wemmer was my service advisor great communicator,
Mike Wemmer was my service advisor great communicator, polite, very professional looking forward working with him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com