Spanos Motors

Purchased a beautiful BMW 650i for my husband’s upcoming birthday from Spanos. Stored the vehicle for two weeks while out of town but then after a few days of driving it, it began shaking badly. I took the car to the BMW dealership where I was told the car had severally damaged rims and a bubble in the tire. I immediately called Spanos motors where they assured me they would get it taken care of for me and the dealership was known to exaggerate the repair. I paid BMW for the diagnosis and the service manager from Spanos picked up the car from the dealership and took it to Spanos. Spanos motors had the car for about a month prior to me getting it back. They charged me $746.39 for repairing the bent rims and one new tire. Within a week of having the car home, we noticed air leaking from the tire that was replaced and after filling it a few times, ended up taking it to Discount Tire. Discount Tire told me the tire that was just replaced and was an old tire and dated 2021. Also that tire was no longer good due to the crack in rim and the tire bending in and splitting. I ended up spending a ton and replacing all the rims and tires at Discount Tire that day but was totally done with having issues with our new vehicle! Discount Tire also provided me with pictures of the old tire as well as all the cracks that were in the rims. The next day I called Spanos motors again and informed them of what had happened. I was told to send the pictures via email and the service manager, Austin was going to get with the general manager, Lisa and get this resolved. Sadly, after several voicemails over the last month and a half, I can’t get anyone to respond. Beware.

I purchased an Infiniti Q50 Red Sport from Spanos on 12/6/24. And i would like to make it clear, I am not a happy customer and will NOT be doing business with these crooks any any further. After speaking on the phone with Ty & Thomas i decided to make the 3 hour trip up to Daytona from Stuart. Before making the trip, I received a worked up estimate of the intended purchase which included an additional charge from Spanos for a ceramic coating. Per phone conversation with Ty, one of the salesman, the ceramic coating was supposed to be included in the sales price of the car and includes a care plan for the interior/ exterior cleaning . When signing the documents with Thomas, i was told this car was not eligible for the ceramic care plan even tho I was charged $2,000 for a one time coat which I was told was apart of a care plan. There is also no invoice for backup. Per the body shop i took the car to, there is no ceramic coat on the car. While signing the ownership documents, Thomas also let me know there were a few things required by the financing company: GAP coverage. Taking Thomas's word at face value, i agreed. After doing my research and calling the finance company, it was revealed that the finance company does not require such a thing and actually recommended i cancel the gap coverage thru them. Once the purchase was complete and all documents were signed, i was able to drive off the lot to head back to stuart. I looked Thomas in the eyes as I signed my last paper and asked him if there's anything wrong with this car before the 30 day 1000 mile warranty is up will they cover and he told me I would never have to contact them for a repair and referred me to a limited extended warranty offered thru financing that covers only under the hood. Maybe about 15 miles into my trip back, once I got on the highway, there was an intermittent loud scraping noise which I wasn't sure where it was coming from. After a couple minutes the noise was now constant and I pulled over once safe to inspect. To my surprise, the engine splash shield appeared to be coming apart. Upon further inspection, there is about a 2 inch tear in the front bumper which appears to be a previous repair job that has failed. Not something you'd expect after buying a luxury car. I immediately called the dealership to discuss a solution. The guys let me know that I bought a car as is and if I would like them to look at repairing it, there would be a cost. A car I just spent $25,000 on was not safe to drive and I ended up towing the vehicle down to Pompano beach for a mechanic to inspect. Spanos did not stand by anything they told me and even requested I pay them for repair. After some back and forth, it was agreed on that I would come back to the dealership Monday and the service department would "Make it Right". Upon calling the service manager, Craig Monday morning prior to me returning, Craig argued with me on 'making it right' and absolutely refused to even entertain repairing the car unless it was coming out of my pocket and told me they would only snap my bumper back into place, a cheap fix for a luxury car which is probably the cause of this whole incident in the first place. I've called and left countless messages with Lisa, Steve, Ty, Thomas, and Craig none of which bothered returned any call back to me since. These are the type of predatory car dealerships that give car salesmen a bad reputation. I would not do business with this company or anyone in this dealership again. They need to be held accountable for their dishonesty and crooked tactics. I am now left with repair costs for a vehicle I've had for 3 days. I immediately removed all dealer badges and plates with Spanos likeness because I will not provide free advertisement for a xxxx dealership that will take advantage of customers. 0/10 do not recommend.

Got a car from Spanos SUV Cayenne had it for nine months within one day rearview mirror mirror fell off that week problems with noise with the suspension then find out the police aren’t tighten down the wobbling problems with the exhaust three times in the shop to weld the catalytic converter back in place come to find out they sold me a Cayenne that did not have a holding bracket for the Cadillac converter on the passenger side there was one on the left side somehow something must’ve happened. They took it off. They didn’t inspect this vehicle at all. When it came in told me they’d reimburse me for car rental after three months of trying to get reimbursed they finally told me they would not the final repairs. I had to take care of myself on the exhaust for the catalytic converter , and they 99% of the time will not return calls oh, I almost forgot this is the third service manager they have had since I’ve had my vehicle for nine months management has no or the owners has no idea what the xxxx is going on with the service of their vehicles and the condition their end

Please be aware before purchasing a vehicle from this dealership. The dealer does a good job marketing their vehicles which is fine. When you finally choose to purchase a vehicle, then the sales person discloses the significant additional fees to purchase. Let me be clear, virtually every dealer charges a Dealer Fee. But this dealership not only charges a $899 Dealer Fee, they also charge a Reconditioning Fee ($399 was my quote), and an Appearance Fee ($999 was my quote). In addition to these last 2 outrageous fees, this dealer also charges $450 to file the Title and Registration electronically. Outrageous!!! Virtually every Florida dealer includes any and all Reconditioning and Title/Registration Filing Fees as part of the Dealer Fee. All these extra fees are nothing more than PROFIT!! BE AWARE BEFORE YOU PURCHASE!!! Understand you are giving your hard earned money as additional dealership profit if you agree to these outrageous fees! Compare elsewhere!

WOW what a good deal and a great car. This 2012 Mustang gets attention everywhere I go. There detail crew did a fantastic job ,making my car have the appearance of a show car. The Ceramic coating that is applied will help the car keep its good looks. Enough of about the car.. Now As for sales. Ask for Justin to put you into the drivers seat. He is a top notch sales person with no pressure. He will go out of his way to find you the car that is affordable in your price range to make the deal done. Ask him any question and if he can’t answer it. He will find a way to answer your question. From Sales to Finance to putting you in the seat. He gets the job done. And says a customer is always right with no matter. Buy your car @ spanos motors and enjoy your new ride with confidence. I love My Mustang and thanks to all involved.

I bought a BMW from this dealership on 10/12/2020. I have since paid the car off and have requested a Refund of my unused portion of the Gap Insurance. I have requested this since July 2023 when I paid off the car and the lender ( Independent Bank informed me that I have to get the refund from the dealership. They have been totally unresponsive to my calls or emails. I last spoke to a Gage Kirkendoll which supposedly is the Finance Manager on October 10th, 2024.he promised I would have my refund in 14 days, it's now been 21 days. Very bad business.

Wow! I cannot say enough about the customer care that I have received from both Chrysta and Steve at Spanos Motors. Chrysta is very knowledgeable about cars and makes you feel so welcome like you are a friend or guest of their home. Steve is great at actually listening to you about the issue at hand, and takes the time to explain the problem and the plan of action to take. I feel like my Porsche is in good hands when I bring it into Spanos Motors. Blessed to have a dealer like this in Daytona Beach!

This was a Great company with Great cars and Great people to work with. This made purchasing a car go smoothly.

price is not as advertised. they add on an extra 1100 bucks plus MORE on top of the price on line , this is deceptive and not good business practice, will NOT shop here EVER.

You won't find a salesman more intent at serving your needs than Justin D'Orlando. With his esxpert help and knowledge, along with the further assistance of Spanos Manager, Lisa and her Assistant, Craig, and finally, with their finance manager, Gage, we are extremely happy with the entire Spanos experience. We look forward to many years of pleasurable driving in our Spanos purhase ... a 2014 Mercedes Benz E250 bluetec automobile.