Reviews
Angelo of Penske Mercedes In Fairfield is the best
Angelo is the best service advisor we have had in the 10 years we have been doing business with Penske in Fairfield CT. He is very accommodating, knowledgeable and a pleasure to deal with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, we are so happy to learn that our Service Team took great care of you here at Mercedes-Benz of Fairfield. We appreciate you being a loyal customer.
Service rep in Fairfiled ct Angelo
Took my car for service schedule b on oct 21 . Had Angelo , He was extremely professional and went above and beyond to make me happy! Gave me 10 percent discount on my service . Now that customer satisfaction and appreciation! There should be more a angelos ,out there!.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, we truly appreciate your great review of our Service Team here at Mercedes-Benz of Fairfield. We are so pleased to read that your service went well. We always take the best care of our customers.
Excellent customer care
Took my car for the A service check up and Michael completed the inspection. I was very impressed with his attention to detail, care and thoroughness. Thank you for providing amazing customer service! We will definitely be back because of him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your wonderful review of us here at Mercedes-Benz of Fairfield. Paul, we are so happy to read that your service went well. We always pay close attention to detail for our customers.
A pleasant morning.
My appointment was easy and on time. The staff was friendly and my car service was completed on time with a complimentary car wash. I will always return to this dealership for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we thank you for sharing your excellent review of our Service Team here at Mercedes-Benz of Fairfield. We truly value your business.
Great operation! Keep up the good work for years
Great service! Wish I had such service in Florida. Everyone here (ct) is prompt kind and anxious to help. Keep up the good work.All the work on my 2005 car has been excellent .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mercedes-Benz of Fairfield appreciates the kind words, Shirley! We had a great time working with you and look forward to seeing you again! Stay safe and have a great day!
Great Service Penske MB Fairfield
Excellent attention to detail. Always feel like a valued customer. Quality team and efficient drop off and pick up processes. First rate facilities. Best warranty and factory services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Jim! Thank you for the 5-stars and feedback. The team is glad your experience was excellent. We look forward to seeing you back at Mercedes-Benz of Fairfield. Take care!
Nobody Better!1
Great place to get your Mercedes Benz fixed or serviced! Matt Pikul is a great service manager and Ryan Rodrigues is a terrific service advisor. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Winthrop, thank you for the wonderful review of us here at Mercedes-Benz of Fairfield. We strive to provide the best service possible for our customers. Our Service Team strives for excellent service in a timely matter.
Great fast service!
Great experience got me down in under 1 hours and 15 minutes for the B service which is record time ! Anthony the service advisor was great too! Highly recommend them !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for taking the time to leave us a great review, Gigi. We know how time-consuming vehicle servicing can be and we truly appreciate your patience! Have a great day and see you next time!
Exceptional service
Exceptional service!! Johnny Yoeun was exceptional in taking care of us. I took our 3 cars and the service was above and beyond my expectations . Was a great experience working with Jonnny. He keep us informed of every single detail or issues with the cars and everything was done to perfection and more important on time. Definitely will continue to take our cars to 5start facility. 10+ definitely recommend you & Mercede Benz of Fairfield! Again thank you Johnny
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos, we are so happy to read that our Service Team was able to provide you with exceptional service for your 3 cars here at Mercedes-Benz of Fairfield. We take great care of all our cars here. We truly appreciate you as a loyal customer.
Dysfunctional Service Departement
The service department at this dealership is dysfunctional. made an appointment, took the car in for a safety feature issue. No return call of auto status until I called and then was advised car is not even looked at and could be days before they can diagnose...why make a service appointment then? Got auto back and within 2 days same issue re-surfaced. Called service manager and no return call after one week. called again and no reply. I am forced to abandon this dealership and go to one that is 10 miles further. I hope I get better results there. MB Fairfield is a stain on the MB brand. Update: wonders of a review... service manager calls after seeing this review. Two calls ignored but within 30 minutes of this review he now has the time. He claims that he has no record of my calls. perhaps I should have recorded my calls to this dealership for "quality control" purposes. I hate to post an update but lack of truthfulness and mediocrity cannot be ignored
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase