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(354 reviews)

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I have bought two new vehicles (E550 and ML350) within...

I have bought two new vehicles (E550 and ML350) within the last 10 months, mainly due to your very competent, experienced and easy to work with sales representative Jacinth Samuels. I could have ended up with either BMW, Audi or Mercedes, and Jacinth made it easy for me to choose, a choice I'm very glad for now, driving these two exceptionally nice cars. Jacinth is the best car sales rep I have ever experienced, please take good care of her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

M-B of Fairfield made everything so easy from start to...

M-B of Fairfield made everything so easy from start to finish. Jacinth Samuels contacted me when my lease was nearing maturity and provided a new, competitive package. The car was ready for pick-up as promised and all administrative details were handled smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John Urresta is a very knowledgeable and personable...

John Urresta is a very knowledgeable and personable representative of such a fine automobile dealership such as Mercedes Benz. I would recommend anyone to see him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience bringing my car in for service. They...

Great experience bringing my car in for service. They were friendly and accommodated my schedule and provided a loaner car similar to what I drive daily.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We brought our car in for the first service and initially...

We brought our car in for the first service and initially did not need to pick up the car till the end of the day however plans changed and we needed the car within an hour or so. John was very helpful and promised us he would do what he can and said we could probably pick up the car within 2 hours. However we did get our car serviced within the hour. He was very courteous, friendly, professional, and asked if we had any other questions or if he could do anything else to make our service experience better. We were very pleased and are happy with the service at Mercedes of Fairfield. L. Moor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was really a pleasure to go through the whole sales...

It was really a pleasure to go through the whole sales process with John. From the time I called him to inquire about the car till the delivery he went out of his ways to provide information and help us make the whole process a breeze for us. He was very honest and up front. It was one of the best used car buying experience I had and I highly recommend John Valentino.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

John was great. He was very thorough, very...

John was great. He was very thorough, very customer-oriented and was able to get the job done correctly the very first time. He's a great service manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacinth was very professional, She made sure we...

Jacinth was very professional, She made sure we understood all the terms of sales, saw all cars possible in our price range and guided us through the process, very patient in showing us how everything worked. This is the third card we,ve bought. A great experience. Thank You, Paulette Powell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kudos to all members of the staff at Mercedes Benz of...

Kudos to all members of the staff at Mercedes Benz of Fairfield, Service Dept. Was a great experience I started with John Urresta who moved way fast. They knew I was coming and everything was a big Go-GO-GO!!!!. A real human swarm around my S550. Mrs Miller was really fast on getting me a loaner that I never got to use since they managed to put their hands into matters right away. I also thank to Moya Singh for her support and kindness. And last but not least, Angelo and the mechanic (chinese man) who was the 'Dr in charge' Thaks Again! - Lou Macia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

John was on top of the entire situation and kept me...

John was on top of the entire situation and kept me informed as the days past us by. He let me know what was what. Thanks John

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.