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Reviews
Not happy about Boucher holding out about not having a
Not happy about Boucher holding out about not having a 2nd key that ended up costing almost $500 per there recommendation.
Not happy about Boucher holding out about not having a
Not happy about Boucher holding out about not having a 2nd key that ended up costing almost $500 per there recommendation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
There were a handful of challenges throughout our buying
There were a handful of challenges throughout our buying process. I’m not sure I would buy from here again.
There were a handful of challenges throughout our buying
There were a handful of challenges throughout our buying process. I’m not sure I would buy from here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
The entire team was knowledgeable about their products
The entire team was knowledgeable about their products and services. Everything went smoothly with the purchase and delivery of my vehicle.
The entire team was knowledgeable about their products
The entire team was knowledgeable about their products and services. Everything went smoothly with the purchase and delivery of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brad Sawatske General Sales Manager 262-886-2886
From that first call, Shelby stood out — he was patient,
From that first call, Shelby stood out — he was patient, respectful, and incredibly informative. He took his time walking me through every detail I needed without ever making me feel rushed or pressured. Weeks later, when I finally arrived in town, I visited the dealership in person — and Shelby remembered everything we discussed. He presented all the available leasing options and packages clearly and transparently. What impressed me the most was how genuine and caring Shelby was throughout the process. It truly felt like he was guiding me with my best interest in mind, not just trying to make a sale. The entire experience was smooth, stress-free, and professional — and I drove off with my leased vehicle the very same day. As someone who's visited several dealerships before, I can confidently say this was the best car dealership experience I’ve ever had.
From that first call, Shelby stood out — he was patient,
From that first call, Shelby stood out — he was patient, respectful, and incredibly informative. He took his time walking me through every detail I needed without ever making me feel rushed or pressured. Weeks later, when I finally arrived in town, I visited the dealership in person — and Shelby remembered everything we discussed. He presented all the available leasing options and packages clearly and transparently. What impressed me the most was how genuine and caring Shelby was throughout the process. It truly felt like he was guiding me with my best interest in mind, not just trying to make a sale. The entire experience was smooth, stress-free, and professional — and I drove off with my leased vehicle the very same day. As someone who's visited several dealerships before, I can confidently say this was the best car dealership experience I’ve ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia Volkswagen of Racine. Brad Sawatske General Sales Manager 262-886-2886
Very quick about finding and getting the car I wanted
Very quick about finding and getting the car I wanted when they did not have one on the lot
Very quick about finding and getting the car I wanted
Very quick about finding and getting the car I wanted when they did not have one on the lot
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Jilla: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Frank Boucher Kia Volkswagen of Racine are glad to have you as a customer. Brad Sawatske General Sales Manager 262-886-2886
Thank you Shelby and Sawyer for your assistance with our
Thank you Shelby and Sawyer for your assistance with our new Kia Soul. We really enjoy it.
Thank you Shelby and Sawyer for your assistance with our
Thank you Shelby and Sawyer for your assistance with our new Kia Soul. We really enjoy it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Brad Sawatske General Sales Manager 262-886-2886
Great salesman and overall experience.
Great salesman and overall experience. This I why I continue to do business at Frank Boucher.
Great salesman and overall experience.
Great salesman and overall experience. This I why I continue to do business at Frank Boucher.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia Volkswagen of Racine! Brad Sawatske General Sales Manager 262-886-2886
Bryan Villalobos (and sales team) was great.
Bryan Villalobos (and sales team) was great. Very friendly, knowledgeable and helpful. And we love the VW that we went home with !!!!
Bryan Villalobos (and sales team) was great.
Bryan Villalobos (and sales team) was great. Very friendly, knowledgeable and helpful. And we love the VW that we went home with !!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Brad Sawatske General Sales Manager 262-886-2886
They didn’t have the exact car I was looking for but they
They didn’t have the exact car I was looking for but they provided the one that I will stay happy with.
They didn’t have the exact car I was looking for but they
They didn’t have the exact car I was looking for but they provided the one that I will stay happy with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brad Sawatske General Sales Manager 262-886-2886
San is a good salesman.
San is a good salesman. He is very friendly and helpful. They have a good selection of vehicles.
San is a good salesman.
San is a good salesman. He is very friendly and helpful. They have a good selection of vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brad Sawatske General Sales Manager 262-886-2886