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The initial check in was quick and easy.
The initial check in was quick and easy. The work performed was thorough and correct. One thing though, I would have liked an initial price estimate of the two items i had indicated, new battery and oil change.
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
Morry and the crew always does a fantastic job of taking
Morry and the crew always does a fantastic job of taking care of my vehicles. I would recommend the Boucher service staff to anyone.
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The wait time was ridiculously long!
The wait time was ridiculously long! After getting my oil changed no sticker was placed on windshield for next oil change, tire pressure wasn't checked.. Wasn't pleased with service won't be going back there..
Thank you for bringing this to our attention. Please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this further with you & go the extra mile to make things right. We hope to hear from you soon.
Did a real nice job on our truck that needed a bumper
Did a real nice job on our truck that needed a bumper replaced thank you
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come!
Always good communication with Michael from service, My
Always good communication with Michael from service, My Escalade gets repaired quickly and efficiently . Always get good service from Boucher .
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
This rating is for this particular visit.
This rating is for this particular visit. Past experiences have been 5 stars or better. For some reason, this oil change, service was subpar. I had an appointment, yet was not acknowledged upon arrival. Oil change took 1 hour, but when service was done and car was returned, no one informed me. I saw car and had to go look for someone to check me out. All good services have an off day. I will keep going as over all, service had been wonderful.
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to give us a call so we can discuss your visit one-on-one. Jim Piscitello, Service Manager 262-886-1010
Hi Jim - I will be coming in for an oil change later this week. Again, I do trust Boucher service and feel the quality is 5 stars. My rating was for this particular visit. Does not diminish my respect. See you later this week. Ken
Everything about Frank Boucher my family loves the the
Everything about Frank Boucher my family loves the the service and especially your sales people. LUKE Lueneburg is number one and Heather Vesley is awesome. Thank you for a great job thing Boucher.
Gloria, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luke met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as one of our valued customers for many more years to come!
Bought a used truck had a couple issues.
Bought a used truck had a couple issues. They took care of the problem. Overall satisfied
Shane, Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!
Really nice people and great customer service…I feel like
Really nice people and great customer service…I feel like they’re actually honest! They took great care of my caddy
Thank you for your very kind review, Timothy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.
Lots of people sitting at their desks when one arrives
Lots of people sitting at their desks when one arrives for service. Not too many interested in coming out to greet the customer - even to say, “I’ll be with you as soon as I can.”
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and I'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Piscitello, Service Manager 262-886-1010