Frank Boucher Chevrolet Cadillac of Racine

The people in service did everything possible to help with problem. They tried their best to finish as quick as possible. So far problems are corrected.

Bad customer service and the clearly don’t care about you as a customer or the condition of their cars. After a lot of searching for a Cadillac ATS... awd white coupe, I scheduled an appointment for Thursday, July 5, 2018, through the online/text services to buy the vehicle. I was contacted and confirmed for 9am with Shaun who was very responsive and I called first thing to reserve the vehicle with $500 over the phone. I communicated that I already had financing approved through connexus credit union. I traveled from Chicago about 1.5 hours since I was told the car was in “mint” condition. I contacted Shaun that morning to let him know we would be there around 9:30 am and everything was smooth. I received a call while pulling in from the sales manager asking if i was still coming and i communicated that i just spoke to Shaun and was pulling in the parking lot. Upon arrival, we were greeted by Shaun in the parking lot and he even had the car pulled for us and i thought this is going to be great!....wow, was I wrong! The car was dirty on the inside and out. The upholstery had make up/nail polish stain on the roof, deodorant marks below the window, scuffs from people in and out, there wasn’t even plastic or paper protecting the floors (the rubber mats were in the trunk), one wheel had quite a large chunk missing and the rubber was peeling, the wheels were not professionally touched up and had over spray and paint runs, the front end was clearly hit by a parking block which left black scratches showing through the white paint. Clearly not mint condition. I was disappointed but gave them the opportunity to clean it up. The sales manager expressed that he had “3 guys that are actually here today working on it”...as if i should be understanding that most people are off the day after the 4th. If you don’t have proper staff to offer your customers, don’t open at all. After that, it I was excuse after excuse...it was unprofessional and irritating and a waste of time. Even after all of that, i decided to proceed with financing to then learn that they wouldn’t accept my wire transfer from connexus credit union (even though they also utilize this company for their financing) since their business office takes 1 day for the wire to clear. I explained I was going to do a wire transfer the moment we sat down and Shaun waited until the end to “check with their finance department”. Then proceeded to tell me that i never told him and argued back and forth with me about it. At this point, i just had enough and said cancel the agreement and left since i wasted an entire day driving and sitting there waiting for them to clean a car that they didn’t even have to sell, i was coming strictly to buy it. Connexus informed me that if the wire transfer was done prior to 3pm, which it would’ve been, the funds would have been immediate and/or if it was not for some reason, they would overnight a check and give detailed tracking information and this has never been a problem. The only solution they offered was for me to use their financing. Shaun and the sale manager clearly did not care about selling the car, besides being apologetic for the car not being clean and offering $500 additional off, they lacked any empathy for the situation. I am glad i didn’t purchase the car from them because from arrival to end it was very upsetting and unnecessary. The only nice person was the cashier that i spoke to over the phone to have my “hold” refunded. Wouldn’t recommend it. Bad customer service and the clearly don’t care about you as a customer or the condition of their cars.

I found a Camaro I had been looking for online. Chatted with Melissa and set everything up and had the windows tinted prior to airlining in to pick up... the car. Melissa and Cecilia picke me up at Milwaukee airport and I was on my way shortly thereafter. Thanks!

I highly recommend Frank Boucher Chevy. I recently bought a new Corvette from Justin couldn’t be happier with the whole Experience. Justin was great to... work with from a distance by phone and text and was very responsive. Coming from the Chicago suburbs I made the trek up because they had the model I wanted. I really enjoyed talking with Justin and was very impressed by the facility. GM Chris and Nick in finance Were a huge help. If you are in the market or just in the area I would definitely check them out!

This was a great car buying experience! Courtney and Alfonso were very attentive to our needs and spent lots of time getting us a great deal. Vehicle price,... trade-in and financing went smooth and much better than expected. Thank you! It was great, would highly recommend!

Everyone was friendly and not too pushy! They gave me a fair price on my trade in and got my payments where I needed them to be! Very happy with my experience... there!

My Great salesman, Dogan Gregory was very helpful, considerate, knowledgeable, and made the experience fun! David Wilson, sales manager was Great! This... is my third chevy so I know the service department does good work and Morry Decker, has taken good care of my car! The business manager, Nicholas Nelson, made the paper work of the deal understandable, and not painful.

I had the best experience buying my Cadillac from Boucher Chevrolet Cadillac! My salesman was Dogan Gregory. I found the vehicle online and contacted the... dealership. He sent me a personalized video showing the inside and outside. I worked out an "out the door" price via email with Lisa Smoody and she sent a car to pick me up 3.5 hours away and take me to pick it up. I test drove it and loved it. They had the paperwork ready for me to sign, the car was detailed, and the gas tank was full. I have never had this kind of experience purchasing a vehicle and I've bought several. I highly recommend Dogan for your next purchase!

They went above and beyond. First impression means so much. I spoke to them one day. I showed up a couple days later and didn't realize they were closing... in 10 minutes. Bob G told me not to worry and stayed another hour to answer questions. He then searched for a truck for me until he found one. They had to dive over 500 Mike's for it. They treated me like a friendly coffee shop. Great service, great price, and a great experience. I'll be back for my next vehicle when the time come. Thsnks all.

I had been looking browsing for a newer vehicle. Due to the fact that my car was starting to get some rust. Alongside of not wanting to put more money... into it. Then one caught my eye, went down to test drive it along with getting an estimate of how much my car would be valued for trade in. Ryan the sales person greeted us,& assisted us with what we were looking for. Found the exact car I had seen online. Still was on the fence about it,&then introduced us to the sales manager,& he gave us even more for my trade in. So we sealed the deal& came back Saturday for it. The finance gentlemen was amazing & a pleasure to work with. There were minor things that weren't working so took it back Tuesday for repairs. It took about more than 2 hours for everything to be fixed. But everyone was friendly & helpful! Even the tech that came back to explain everything that was being repaired .