Napleton Autowerks River Oaks

I bought a Lincoln Nautilus from Napleton River Oaks Lincoln. No problem with the purchase, but service... Total Garbage! I had an appointment for the first time in March of 2024 to have some minor things fixed. the liftgate and the seal around the panoramic roof. The service advisor, Kim, had arranged a loaner for me as it is in my service agreement. The car was going to need to be left there, "for a day or two". Two days before that appointment, I was called and told they had to cancel because they don't have loaner cars available. I said, OK, no big deal, scheduled again, same result, the day before the appointment, Kim called and cancelled because they didn't have a loaner. I said this is the second time you are cancelling, she replied, "Yeah, you know, engines and transmissions." and gave me a new date. I'm sure you can guess what happened there. At this point I was angered and asked again and she just said, "Engines and transmissions." I even asked for the manager and Kim said he was busy and they will have to give a call back. Needless to say, no call back. This cycle went on until December when I finally had enough and went to Rizza Lincoln in Orland Park. Wow what a different experience. At Rizza, they never cancelled, as a matter of fact, they texted and emailed confirmation, got the service done and there was also a recall, they did it all and timely. Bottom Line: Napleton River Oaks Lincoln is a horrible place to go to and I will never go back.

Chatman was so lovely to my mother on her purchase. He wasn't pushy or fishy, he was very trustworthy. He was very accommodating, and patient with my mom on her decision.

Jeffery Parham from Napleton Honda was very informative and caring. Would definitely recommend!! Great service!!

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

This dealer sold me 4 rotted out tires. After a month the tire has a side wall blister, one blew out for no reason and was told there was a nail in the side wall as if I can drive on the side of a tire. The service manager Jordon Walker is rude and spoke to me as if I was incompetent and told me either buy a new tire or pick up your car/tire and hung up on me. I usually go to Orland Lincoln and I regret not going to Orland.

Bought a 2016 Buick in June 2023 for $16,000 I have since paid over $8,000 getting fixed and still not working , I am 71 yrs old trying to work to make ends meet and I have had issues with this car while under warranty and still paying I am going deeper in dept trying to get back and forth to work I thought Napleton Lincoln, Cadillac was a good reputable company apparently NOT1111111111

The sales team was great Tyren was a one and his manager was great. They help me find the car I wanted, and had it delivered to the lot.

The service department is great! The people there were very helpful and friendly!! Good experience!!

The young man in service was very nice professional and knowledgeable also the wait wasn't as long as I thought it would be . I was definitely in veryvgood hands

Very upscale and clean. Was greeted with friendly sales people. Would highly recommend this dealership! Gloria Sellers was amazing. Very knowledgeable and took great care of us!