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Napleton Autowerks River Oaks

Rectangle 48
Sales
Service Closed

Napleton Autowerks River Oaks Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2012

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Oil, Filter Change

$29.95 and up*

Tire Rotation

$19.95 and up*

Air Filter Replacement

$45 and up*

Wiper Blade Replacement

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
218 lifetime reviews. Includes reviews of Napleton Autowerks River Oaks from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 14, 2018

    The service was great as always. Thanks. Wishing you very Happy Holidays!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 11, 2018

    Ford needed airbag recall. It took much longer then anticipated. We’re glad to have it back.

    4.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 7, 2014

    My family has purchased several cars form Napleton Lincoln. They are really great. We dont dread the usual car buying process. Always very fair on new... pricing and trade-ins. Highly recommend.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    Great Customer Service. If you want to work with a easy, honest, salesperson talk to Elizabeth in internet sales Ask her to hook you up with Pedro. He... is very understandable and will walk you through the car purchasing process . Will be sending my friends and family up there.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brianna, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    November 27, 2018

    Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having... have any complaints at all

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Mudrak

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 12, 2018

    So far I have never been disappointed with the customer service at Napleton/Lincoln in River Oaks. They are professional and always ready to begin service... at the scheduled time. The waiting area is spotless as is the ladies room. I highly recommend them for service and will probably do my next sales here as well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith McKinney

    Service Concierge

    NOT RATED

  • 5.0 out of 5
    November 8, 2018

    I really like my sales woman her name is Sunday. Sunday was great. my interest is very high but I got the car of my dreams!!!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2018

    Everyone at Napletons River Oaks Lincoln were incredible, they go the extra mile to get you what you want! This was definitely the best car buying experience... and I would recommend them to everyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Tyler

    General Manager

    (4.7) 9 reviews

    Kacy Hale

    Sales

    NOT RATED

    Otis Tuck

    Sales professional

    NOT RATED

  • 5.0 out of 5
    October 7, 2018

    We do all our service with Napleton and will continue to do so. They treated me just like family. I can not say enough good about my visit.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith McKinney

    Service Concierge

    NOT RATED

  • 5.0 out of 5
    August 22, 2018

    My time spent at the service department a few days ago went just great. I had a nail in my front tire. I was in and out in about forty five minutes. The... service department was efficient and courtesy . Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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