Napleton Autowerks River Oaks

4.8
(179 reviews)
Visit Napleton Autowerks River Oaks
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (708) 360-4166 (708) 360-4166
Used (708) 782-4902 (708) 782-4902
Service (708) 716-0216 (708) 716-0216

Inventory

See all 60 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2012.
At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction.
Customer Care Beyond Compare!

Service center

Phone number (708) 716-0216

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.8
(179 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.8

Don’t buy a used car from here

My car was in very bad shape within the second week of having it. Took a very long time to return my call, and was very rude

Dealer response

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give a call to Service Director, Jim Sedivy at (708) 891-5400 and we will do our best to make this better. We hope to hear from you soon.

1.0

Overall service was horrible

These people put me into a car and took me out of it less than a month later .. they harassed me on a new finance options once I left the dealership Which was absurd. I did everything these people asked me to do and they still literally gave up on me because of shortcomings on their end. Once I returned the vehicle the sale rep told me that “I should be Grateful that I was getting my down payment back” which also was beyond me . Once the deal reversed they started to have very poor customer service towards me . I’m still waiting on my $2000 refund from them . Steve in finance told m that my funds would be back into my account affective immediately . I have yet to receive my refund .

Dealer response

refunded deposit to customer .

5.0

Chris

Staff is prompt with appointments, courteous and welcoming. Great services and clean facility. The service department was very knowledgeable about services they offered as well.

Dealer response

Hi Chris, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Outstanding employees

John Taylor the manager was great! All my family members buys here and we use the services department for our Ford and Lincoln vehicles. Best place never disappoints.

Dealer response

THANK YOU FOR THE REVIEW

5.0

Purchased the Lincoln

Experience was great. Nobody pushing for a sale, just provided great information so I could make an informed decision. Very happy with my choice. When ready I will return.

5.0

Great staff!!

My buying process was fast and to the point!! Absolutely love my Lincoln!! My salesman was very knowledgeable and gave me options even though I have challenged credit.

Dealer response

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

Andre

Salesman gave me different vehicle options that fit my monthly budget. I am very pleased with my vehicle. Service department is very accommodating for appointments.

5.0

Superb treatment

My sales person name is Andre very excellent sales person caring patient knowledgeable professional funny he is the best sales person I’ve had in a long time I wish I had the money to buy a car every week from him

1.0

Ms Schunita

Made an appt to test drive a vehicle. Spoke with sales agent 3 times. She promised to have vehicle ready. When I got to the dealership the vehicle was snowed in and she had left for the day. It took an hour to get into the vehicle and get it started. No one knew about the features and functions of the vehicle. The 2nd sales agent asked if I had check stubs.... I considered that as racial profiling. Tried to return the vehicle but they would not take it back. I'm only giving a 1 star rating because I can't give a 0.

Dealer response

Thank you for your input.

5.0

Great services

The staff was very kind and friendly. Great services and a clean facility.

Dealer response

THANK YOU FOR THE REVIEW

Read all 179 reviews