Napleton Autowerks River Oaks

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4.1
(306 reviews)
Visit Napleton Autowerks River Oaks
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (708) 360-4166 (708) 360-4166
Used (708) 782-4902 (708) 782-4902
Service (708) 716-0216 (708) 716-0216

Inventory

See all 69 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2012.
At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction.
Customer Care Beyond Compare!

Service center

Phone number (708) 716-0216

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.1
(306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Lord obaroghedo has help me so much and took good care

Lord obaroghedo has help me so much and took good care me.. I would send all my friends and family to him with no problem

Dealer response

thank you for the review

5.0

VERY GOOD SERVICE, AND EXPERIENCED TECHNICIANS, VERY

VERY GOOD SERVICE, AND EXPERIENCED TECHNICIANS, VERY CLEAN SERVICE AREA. VERY EASY TO MAKE APPOINTMENTS AND ON TIME.

Dealer response

thank you for the review

5.0

GREAT SERVICE, VERY KNOWLEDGEABLE SERVICE STAFF, SERVICE

GREAT SERVICE, VERY KNOWLEDGEABLE SERVICE STAFF, SERVICE AREA SPOTLESS, BEST DEALERSHIP IN TOWN TO PURCHASE A NEW CAR.

Dealer response

thank you for the review

5.0

Great service department.

Great service department. On time appointments. Qualified mechanics. Five*****. Marty is great to work with.

Dealer response

THANK YOU FOR THE REVIEW

Consumer response

All of your team are more than Welcome.

1.0

I bought a 2021 XTS and it has been in the shop for

I bought a 2021 XTS and it has been in the shop for broken seat, trunk not working, engine light, and now I’m going back for my radio and my trunk won’t open by light underneath the car. I only had it a year and they won’t give me a new car at the rate I am at so sad.

Dealer response

thank you for the review we will look in to your concerns

Consumer response

Correction XT6

5.0

Have always experienced great service.

Have always experienced great service. All the staff are friendly and helpful. Appointments are on time and easy to get.

Dealer response

thank you for the review

1.0

VALUE and RESPECT CUSTOMERS

Mislead and overcharged customer. Received poor customer service. Limited assistance from management or customer care Removed crucial part from vehicle; refused to replace… Diagnostic report unclear … (nonprofessional)

Dealer response

thank you for the review i will look in to your concerns

5.0

I was impressed with my service representative.

I was impressed with my service representative. He addressed my car needs, I was escorted to the waiting area, he kept me informed on my wait time. I was overall satisfied with the service I received.

Dealer response

thank you for the review

Consumer response

You are so very much appreciated, continue the good service.

Dealer response

THANK YOU FOR THE REVIEW

5.0

Service department is A++ and it doesn’t take a month

Service department is A++ and it doesn’t take a month waiting for an appointment. Very satisfied with the service given and the staff was friendly and customer focused.

Dealer response

THANK YOU FOR THE REVIEW

Dealer response

thank you for the review

5.0

Service was EXCELLENT,& done in a TIMELY FASHIONI was

Service was EXCELLENT,& done in a TIMELY FASHIONI was very pleased with the work done

Dealer response

THANK YOU FOR THE REVIEW

Dealer response

THANK YOU FOR THE REVIEW

See all 306 reviews