Napleton Autowerks River Oaks

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Napleton Autowerks River Oaks Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2012

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Oil, Filter Change

$29.95 and up*

Tire Rotation

$19.95 and up*

Air Filter Replacement

$45 and up*

Wiper Blade Replacement

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
228 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 11, 2020

    Made an appt to test drive a vehicle. Spoke with sales agent 3 times. She promised to have vehicle ready. When I got to the dealership the vehicle was... snowed in and she had left for the day. It took an hour to get into the vehicle and get it started. No one knew about the features and functions of the vehicle. The 2nd sales agent asked if I had check stubs.... I considered that as racial profiling. Tried to return the vehicle but they would not take it back. I'm only giving a 1 star rating because I can't give a 0.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your input.

  • 5.0 out of 5
    March 13, 2019

    The staff was very kind and friendly. Great services and a clean facility.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 7, 2014

    My family has purchased several cars form Napleton Lincoln. They are really great. We dont dread the usual car buying process. Always very fair on new... pricing and trade-ins. Highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 11, 2019

    The service department did an excellent job in finding my problem and fixing. Martin Lewdar and Tim Bales also assist me in meeting with a sale representative... to look at new vechiles.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, it is great to read such wonderful comments about your recent experience with us! If you have any additional needs or questions, we will be m...ore than happy to assist you! Safe travels!

  • 5.0 out of 5
    March 4, 2019

    My name is Jim Frazier..my service representative was Vince, who is knowledgeable of my 2008 vehicle from the time I purchased it some 10 years ago at... Napleton. Vince was my auto caretaker with my first Mountaineer 2004 also purchased at Napleton. The service is always friendly, they were sensitive to my questions/concerns and made the experience affordable allowing me to continually return for service when needed. The vehicle has been serviced only at Napleton Lincoln Mercury making the ownership, feeling of dependability in operation,and driving security for the family an overall pleasure.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jim, thank you so much for your wonderful review! We'll be sure to pass your comments on to Vince. We're always happy to be of service, and we look... forward to seeing you in the future! Thanks again for your business!

  • 5.0 out of 5
    February 22, 2019

    My safety recall was performed on my vehicle in one day as promised. Can't ask for much more than that.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 22, 2019

    I've had my 2004 Lincoln Town Car Ultimate (119,000 miles) serviced at the River Oaks Lincoln/Mercury Dealership since the date of purchase. Lou Gans was... my original service representative until he retired, and Vince Williams has been carrying on since. Both have been outstanding as to attending to my automotive needs. I would call and make an appointment without any problems, and be cheerfully greeted when I arrived for the scheduled service. I was never worried or pressured into having unnecessary work done on my car. I trusted these guys to make the right decisions for me. Usually, I would wait in the waiting area and enjoy their coffee and watch television or read the newspaper. If extended service was required they would offer alternate transportation, or have someone drive me to my nearby home. I just can't say enough good things about these guys and the dealership. Keep up the good work. FYI ONLY!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 21, 2019

    Have a T-Stat and Oil Filter Housing replaced. As always service and staf was excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience an excellent one! Thanks for your review, and we look forward to your next visit with us! Take care!

  • 5.0 out of 5
    February 21, 2019

    The courtesy of the department is great, the auto repair. Vince is a great attendant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dorothy, we're glad to hear you had such a positive experience with our team! We'll pass your comments on to Vince. If you have any additional needs o...r questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    January 23, 2019

    Staff is prompt w/appointments, courteous and welcoming.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dale, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do ...for you! Safe travels!

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