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Napleton Cadillac of River Oaks

(352 reviews)
Visit Napleton Cadillac of River Oaks
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (708) 360-4166 (708) 360-4166
Used (708) 782-4902 (708) 782-4902
Service (708) 716-0216 (708) 716-0216

Reviews

(352 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Professional and knowledgeable with great financin

My experience has been fantastic! From the time I inquired online for a vehicle to the financing options available. Everyone was very professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANK YOU FOR THE REVIEW

Return customer here!

I have been leasing all of my Cadillacs from Daisy, she is extremely professional and is always going the extra mile to provide exceptional customer service. I love my Cadillac XT5!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

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Over change every person that come the service

Over change every person that come the service department. The service Manger Jordon price gouging the costumer especially seniors.. over paying for part as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

thank you for the review i will look in to your concern

Napoleon Lincoln is best in service, professionals,

Napoleon Lincoln is best in service, professionals, friendly and financially flexible. Next time have loaners.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

THANK YOU THE REVIEW

They did a great job in the repair of my vehicle.

They did a great job in the repair of my vehicle. It took very long because of supply chain issues. The dealer helped provide extra support and guidance. Outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

THANK YOU FOR THE REVIEW

Salesman, Michael, didn’t seem interested in my business,

Salesman, Michael, didn’t seem interested in my business, based on the brash email he sent me. Plus, I continue to get automatic follow up emails, despite having received the one original (not automated) email blowing me off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

thank you for the review i will look in to your concerns

Lord obaroghedo has help me so much and took good care

Lord obaroghedo has help me so much and took good care me.. I would send all my friends and family to him with no problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

thank you for the review

VERY GOOD SERVICE, AND EXPERIENCED TECHNICIANS, VERY

VERY GOOD SERVICE, AND EXPERIENCED TECHNICIANS, VERY CLEAN SERVICE AREA. VERY EASY TO MAKE APPOINTMENTS AND ON TIME.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

thank you for the review

GREAT SERVICE, VERY KNOWLEDGEABLE SERVICE STAFF, SERVICE

GREAT SERVICE, VERY KNOWLEDGEABLE SERVICE STAFF, SERVICE AREA SPOTLESS, BEST DEALERSHIP IN TOWN TO PURCHASE A NEW CAR.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

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Great service department.

Great service department. On time appointments. Qualified mechanics. Five*****. Marty is great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

THANK YOU FOR THE REVIEW

Consumer response

All of your team are more than Welcome.