Reviews
Found Misty to be rather rude and will argue with you...
Found Misty to be rather rude and will argue with you instead of saying, "we're happy to look at your car and see what's going on." She seems to be an expert in auto repair, yet knows little about it. No longer take my vehicle to Chandler for service because of her.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
lisad, Thank you for sharing your review. Your feedback is important to us here at Lexus of Chandler and I would appreciate the opportunity to speak with you to address your feedback. Please email me at rusery@penskeautomotive.com with your preferred contact information. Thank you, Randy Usery General Manager Lexus of Chandler rusery@penskeautomotive.com
Gene Penna was great. He answered every question and...
Gene Penna was great. He answered every question and then some. His help made the my car buying experience so simple and pleasant. He exemplifies Lexus quality and detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to read such wonderful comments about your buying experience with us! Don't hesitate to call Lexus of Chandler if you ever need anything.
If you don't buy a car from Gene Penna, you will miss out...
If you don't buy a car from Gene Penna, you will miss out on the BEST sales ever - period!!! He is the BEST!!! By far he is the most attentive, helpful, non-agressive sales person that I've ever experienced in 30 years. He even assisted with the possible sale at a different dealership! Truly cares more about the customer's needs than forcing the sale. Do not miss out on meeting/working with this awesome salesman!!! Thanks Gene!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Gene! Thank you for sharing your experience, kind words, and for the 5-stars. Lexus of Chandler is glad your visit was the best. We look forward to seeing you again.
Highly recommend
Great customer service and prices. I went in for an oil change a left with a new car due to their great prices. Pay them a visit
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Rafael, for your amazing rating of us here at Lexus of Chandler We strive to provide the best service possible.
Highly recommend Lexus of Chandler !
I worked with Moumen at the Chandler Lexus location. I found him to be very professional, knowledgable about the model I was interested in buying. He was very patient and not pushy at all. Thank you Moumen for helping find the exact color both exterior & interior of my new Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lisa, thank you for choosing Lexus of Chandler. We are thrilled to hear you had a no pressure stress free experience. We hope you are enjoying your new Lexus and we are always here for you.
Even though I did not purchase with Chandler, Gene was...
Even though I did not purchase with Chandler, Gene was very polite and caring and continued to reach out to me and offered to help in any way he could. He even congratulated me on my purchase and I assured him that if I ever needed help in the future, he was guaranteed my business. I highly recommend the customer service from Gene at Lexus of Chandler.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Karen, Thank you for sharing your positive feedback. We are happy knowing that our Sales Department were polite and caring whilst working with you. Thank you for choosing Lexus of Chandler and we appreciate your recommendation. We look forward to working with you in the future.
Very clean and modern
I was really impressed with being able to watch through the window in the customer lounge the many cars being worked on. It looks as clean as a surgery. I have a new genuine Lexus key now and an alignment in about an hour. Very pleased with this service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mondoaz, for sharing your great experience with us here at Lexus of Chandler. We are so happy to read that our Service team was able to help you in a timely manner.
Lexus of Chandler does it right and on time.
Dax Wood and the service team are always accurate with the estimate of repair and time the car will be ready. My experience was awesome. After the repair they washed the car and called to pick it up at my convenience. I always appreciate the availability of a loaner for the duration of the repair. Thanks again Dax Wood for your expertise, experience and candor. If needed for another repair in the future I will most definitely be talking to you again. Thanks Lexus of Chandler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's wonderful to learn that you had a wonderful experience with our Service Team at Lexus of Chandler. It makes us feel great that you appreciate the amenities that we offer to our customers and that you were given a fair and accurate quote for the service of your vehicle.
Gene Penna made our experience so enjoyable. He is...
Gene Penna made our experience so enjoyable. He is knowledgeable, friendly and easy to talk to. Lynn in Finance was wonderful to work with also!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Gene and Lynn. We appreciate the positive feedback, and we are looking forward to seeing you in the future!
Excellent Care
In for 105,000 mile check and lube. All is well and we will keep running some more miles! Great service and workmanship! Definitely recommend Lexus to anyone looking for a great car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vince, thank you for entrusting the care of your vehicle to us here at Lexus of Chandler. We appreciate your recommendation and your complimenting us for our great service and workmanship.