Planet Hyundai

New cars from this dealership offer 3 free oil changes (with each new vehicle), BUT require the car to be driven 8000 miles. before the oil change will be permitted. 8000 miles is TOO MANY MILES, even with synthetic oil. This is NOT good on a new engine. TAKE THIS IN TO ACCOUNT before buying a car from this dealership, because your 3 FREE oil changes are worthless. I will NEVER buy another car from them!

Would not work with them again and would caution anyone from doing so. TLDR: Hidden markups, Gaslighting, Threats, and Lies. Firstly, they tout that they don’t have “dealer handling fees”, which is technically true but they will increase your interest rate on the back end. You can say you don’t have upfront fees, but hidden markups make you shady and not transparent. Secondly, we reserved a vehicle in transit, after it arrived we started talking final numbers. The numbers they were quoting weren’t adding up so I asked to speak to a manager. The manager continued to quote numbers that didn’t make sense and I told him that I didn’t feel comfortable moving forward and I would like my deposit refunded and his response was basically “too bad, your deposit is non-refundable, take what we are telling you or we are keeping your deposit”. At this point, I attempt to contact Shawn by phone, leaving him a voicemail expressing my concerns. No response. I respond by emailing and texting to cancel my appointment for the next day. No response until the next day in the late morning. To which the only reply is if I am moving forward with the vehicle. A blatant move to only collect my non-refundable deposit and move onto the next sucker. At this point, not wanting to lose my deposit and seeing that Shawn, manager Jon, and Planet Hyundai having no interest in hearing my concerns and only wish to gaslight and collect non-refundable deposits, I tell them to reschedule my appointment for 3 weeks into the future, at the end of February. Which their only response was, if I was planning to finalize the purchase on the new appointment, not to address my concerns. And trying to tell me that he doesn’t know if they can hold the vehicle for that long, against the terms of my reservation agreement, which they so graciously reminded me of it’s non-refund-ability previously. They eventually relented and agreed to a new appointment in 3 weeks. Over the next few days I continued to attempt to get correct numbers from them and also tell them I am considering outside financing, to which they tell me that by doing so I will forfeit some state tax incentives if I don’t go through HMF (Hyundai Motor Finance), which is just a blatant lie. After a long back and forth, they give me numbers that I know are technically wrong and HMF won’t fund, but appear acceptable and they also agreed that I would still qualify for the State Incentives with outside financing, it would just go through the state, not through them. Three weeks pass and our appointment is coming up. I give the information they request for the meeting and everything is moving forward. I am LITERALLY driving to the dealership and 15 MINUTES before our appointment they send me text saying that I was right about the math being wrong 3 weeks ago and that the numbers he sent me were wrong.(Shocker, I know) So instead of actually looking into my concerns 3 weeks ago they IMMEDIATELY resorted to gaslighting and threats. I went forward with purchasing the vehicle I wanted, not because I trusted any of them but because the vehicle was hard to find and they finally agreed to somewhat acceptable terms, which still included their scummy hidden markup in the interest rate. I look forward to my opportunity to give feedback to Hyundai USA about them.

Rude no responsive , not interested at all in selling a vehicle. Week goes by text asked what do I think of vehicle, kinda lost interest since no interest on dealer part.

Terrible car they don't care after the sale. When there is a problem is always not the company fault. Hyundai made a bad engine and won't stand by it

Great customer service! Lisa and Shawn were eager to listen to my needs, they were great! Explained everything with patience and taught me all the details of the car I wanted to purchase. Very polite and friendly.

I REFUSE TO GIVE A SINGLE STAR !!! THEY ARE THE WORST OF THE WORSE. ABSOLUTE PIECES OF TRASH. THE PRODUCTS THEY SELL ARE TRASH. PLANET HYUNDAI SENT ME AN OFFER TO BUY MY ELANTRA FOR JUST UNDER $3000.00 DOLLARS, IF I COME IN. 3 MONTHS INTO MY LEASE, MY ELANTRA ENGINE CEASED. THEY TOOK BACK MY ONLY FORM OF TRANSPORTATION FOR 13 WEEKS TO REPLACE MY SEIZED ENGINE. THEY DID NOT HAVE A LOANER VEHICLE FOR ME UNTIL THE LAST 2 & 1/2 WEEKS. I WAS FORCED TO USE UBER TO GET TO WORK WHICH THEY ALSO MANIPULATED TO NOT HAVE TO COVER THE PAYMENTS FOR THROUGH MANIPULATIONS AND UNAVAILABILITY TO GET AHOLD OF. T H I S I S T H E EXACT DEFINITION OF THE WORST COMPANY IN EXISTANCE ON THE FACE OF THE UNITED STATES OF AMERICA !!! !!! !!! !!!! !!!!! !!!!!! NO xxxx! THEY ARE THE xxxx OF THE EARTH !!! DO NOT DO BUSINESS WITH PLANET HYUNDAI UNDER ANY CIRCUMSTANCE. I NOTICE THAT THE GOING RATE FOR RESALE OF 2014 HYUNDAI ELANTRA'S ARE 8G TO 12G. THEY ATTEMPT TO BUY MINE FOR UNDER 3G. WHICH THEY WILL TURN AROUND AND RESELL FOR 3X THAT AMOUNT TO SOME POOR UNSUSPECTING FOOL. DO NOT DO BUSINESS WITH THIS PLANET HYUNDAI !!!! BUY A JEEP! BUY A CHEVY, BUY A FORD, BUY A GMC, B U Y ANYTHING BUT A PIECE OF xxxx PLANET HYUNDAI VEHICLE. THE PEOPLE THERE ARE WORTHLESS PIECES OF xxxxING T T R R A A S S H !

Our salesman Tim was great, he really knew his stuff. He was very knowledgeable. We didn't feel pressure to buy a vehicle. Smooth sale , great salesman

Planet Hyundai went above and beyond where they could for me, Ryan was an exemplary service provider and after learning of his personal life accomplishments, he proved to be a good worker on the obvious up and up.

Poor sales staff, difficult to deal with. Last dealership I would ever recommend to purchase a car. No haggle policy allows for poorly trained kids to sell cars.

Ryan was so quick and easy to work with and always updated for the Status on the car coming in. Nice and so friendly and helpful. Such nice car and well taken car of.