Team Gillman Acura

Great customer service from Raejean N. Service Consultant. She kept me informed about the status of my vehicle

Incremento de ingresos a Mariela.,me atendió genial,se lo merece,hurraa genial, gracias por todo.

The Service Department employees treated me like I was part of the family. Everyone was very polite.

The staff is always very efficient and friendly. I'm very pleased with the service.

This was the worst car buying experience I’ve ever had. I did make sure to do my research. I looked for almost three months for a dealership and a car I wanted. I finally found both (that I thought were great). First off, I didn’t want any extras in my cost. Somehow, a $400 windshield repair was put in last minute and sent to my bank. When I asked my sales lady about the hatch and why it wouldn’t close, I was told it was a setting that I didn’t have turned on. She assured me that it worked at the dealership. The struts to the hatch were rusted. I have a hard time believing that “just happened when I got it” I asked to see the checkpoint list, and it still hasn’t been sent to me. I had to take the car in to a different dealership to finally get answers. I’ve called to speak with a manager, and I never get a call back. The key fob is not working, and it was not working properly when I got it. I was told it is the battery. I replaced the battery. Still-nothing. The other dealership informed me it’s probably a mechanical issue. I called Gilman Acura again to ask for the paperwork to see the checklist the car went through, and no one has called me back. If I could give this dealership a zero, I would. Horrible customer service and ethics. I hope no one else ever has to deal with this dealership.

Everyone was very nice and very knowledgeable. Second time i have bought from Gilman and would do it sgakn

This was the worst car buying experience I’ve ever had. I did make sure to do my research. I looked for almost three months for a dealership and a car I wanted. I finally found both (that I thought were great). First off, I didn’t want any extras in my cost. Somehow, a $400 windshield repair was put in last minute and sent to my bank. When I asked my sales lady about the hatch and why it wouldn’t close, I was told it was a setting that I didn’t have turned on. She assured me that it worked at the dealership. The struts to the hatch were rusted. I have a hard time believing that “just happened when I got it” I asked to see the checkpoint list, and it still hasn’t been sent to me. I had to take the car in to a different dealership to finally get answers. I’ve called to speak with a manager, and I never get a call back. The key fob is not working, and it was not working properly when I got it. I was told it is the battery. I replaced the battery. Still-nothing. The other dealership informed me it’s probably a mechanical issue. I called Gilman Acura again to ask for the paperwork to see the checklist the car went through, and no one has called me back. If I could give this dealership a zero, I would. Horrible customer service and ethics. I hope no one else ever has to deal with this dealership.

The dealership is in a very good location the showroom and waiting room was very clean and well inviting to make the guests comfortable

Always great service and honest advice. Ron Mascardo is an excellent service advisor and I trust his advice / feedback.

The sales person was very nice and perfessional.I was completely satisfied with my experience.