Gillman Chrysler Dodge RAM

I shopped for 2 weeks looking for the best deal on a truck and with a limited budget and only $1500 available to put down with credit I am still rebuilding (even more now that I have bank financing) Alexandria (Alex) my salesperson did the best job you could ask for helping me find this truck and buying it from over 2 hours away where I live. I needed a truck and not only did they find me a great lender that was willing to work with me, but offered me a steal of a deal that I am so proud of! I will be buying my next F-150 (Ford guy here) from Gilman again hands down. Alex is your total go to for helping you over and beyond what some in sales will usually do for you, and I would know working in sales myself! Also, I have to mention Nicklaus Coray, that went thoroughly through the papers while signing for the truck... he was such a great guy with his patience and tbh humorous personality and literally made signing a million times as you do fun and exciting. That's a first for me! Hats off to Alex and Nick for being the REAL professionals you want to encounter when purchasing a vehicle from a nice well kept dealership! Thank you for all you did for me, it will make me a repeat buyer. You in a situation? If anyone can help THEY CAN!

We drove all the way from New Mexico to buy a truck from Gilman and Cam our salesman it took a little while to get everything done but it was waiting on the bank the whole staff was very courteous and helpful I will definitely be doing business with them again

I had a really bad experience with gillman dodge. Please don't go to this dealer.Sales exclusive name Cris Jose. He is not at all presentable. Not trustworthy. He just trying to get customer in dealerahip by saying fake promises. And behave realy bad when we reach in the dealership.i think they are really bad in sales. 2023 model cars are still in lot.its better to give some training to staff how to behave and Deal with customer.

I went in on Monday, April 22, 2024 to finish up some paperwork that the finance manager messed up on. So when I got there, the finance manager by the name VP was suppose to meet me at 9:30 that morning. Well, when I got there, he wasn’t there. So then I went in to ask if another manager could help me? So the manager by the name Nick Coray came out and saw how frustrated I was, proceeded to ask me if he could help me? I explain to him that I was waiting on the finance guy to come in and finish up the paper from a deal we just did. So Nick went on to help me, and told me he would have me out in no time. He apologized for me having to wait. So Nick went and got my paperwork, so he could finish the deal. While Nick was getting the paperwork together, his colleague by the name of Gabriel Garcia came in and printed the paperwork out for me. With the two of them working together, I was out in no time. I really want to say THANK YOU to these two for their quick thinking, and team work. If you ever visit this dealership, be sure to ask for Nick Coray, and Gabriel Garcia. They provided me with excellent service.

I love Rams and Jeeps but don't buy from Gillman. The last two times that I have purchased a vehicle at Gillman, there have been problems. This last time, after negotiating a price after I got home and had a chance to look at the paperwork, I noticed that the price was $2,000 higher than we had agreed. I also noticed they did not include the paperwork for the wrap package we had paid for. None of the paperwork that we received included our monthly payment and years to pay. I went back and asked to remove the wrap package as the terms of coverage were not what we were led to believe were. They told me that they changed it and I left content. Unfortunately, I got a call to ask if I was content. I asked what the maintenance terms were and was informed that it was not what I was told when I left content with the terms. My relatives and I have been buying cars there since 2009 when Archer lost the dealership. I will no longer buy vehicles there nor recommend that anyone else does. I am considering going to either River Oaks Ram or Finnigan for any service rather than giving Gillman any of my business.

Dishonest service. I bought one tire for my son’s truck. When I went to pick it up they had put 4 tires on. My bill should have been $500 but instead was $1500. They said they could put the old tires back on and showed me some from a pile of tires.

Amber in service. Is the absolute best! She provides exceptional service, care and professionalism she makes you feel like family!! Bought my 2023 off the showroom floor, had to learn a few things about it and Amber was my service representative she was so polite and patient I truly only want her as my service representative ( no shade to any of the others) she’s just wonderful!!

I purchased a used vehicle from Gillman Jeep almost 2 months ago. The initial encounter was pleasant and full of promises. Promises that Nelson the salesman, Jason the sales manager, and Dana the general manager have failed to deliver on. All three of these men have lied to me and refuse to fulfill a relatively simple promise upon purchase of a used vehicle. I would not recommend purchasing from this dealership, especially a used vehicle. I feel that i have afforded them plenty of time to fulfill their promises. Unfortunately, they are simply liars that will not stand by their word.

I purchased my vehicle from Gillman in 2016(as a 2016). In April 2023, I brought my vehicle in to have a multi point inspection performed(costing me $400) and was provided a quote to replace both my front/back brakes/rotors. I went back a few weeks later to have the brakes replaced and was immediately told the quote was not theirs. I guess I went to a different company, got their quote and wanted Gillman to provide service for another company's quote? Why would I bring Gillman another company's quote!??! I wasn't feeling well that day to stay and dispute the issue. I was ready to purchase another vehicle from Gillman but going thru this experience, that is no longer an option. I will also go and get my brakes replaced by a different company as well.

Hello, it’s me again. I came over to the office today to visit you, Dana regarding my refund and once again I was informed that you would be in meetings all day. Of course it was to no surprise to me. This process has been a headache from the start regarding customer service, purchase and now my due refund. You stated that the initial check was mailed out on July 3rd Sir it is now July 17th. I still have yet to receive the refund. I’m not sure what’s going on however can we please get this resolved immediately!!! Hopefully, I hear from you soon rather receive my refund asap! This refund process is taking longer than purchasing a house.