Antioch Chrysler Dodge Jeep RAM

Work was performed in a timely manner and completed on time.

Beware: Misleading, Deceptive Pricing and Practices plus Lack of COVID-19 Precautions I was enticed by an ad claiming Sale Price of $7,500 off MSRP. ... Similar to the 8/30/19 Better Business Bureau complaint # 13805211, I was informed that the “Destination Charge” of $1,495 (listed on MSRP) would be added back onto the price “after taxes” *(this tactic, it was claimed, would save me money...I replied, “I would save MORE money if it wasn’t added back in at all”). Essentially the real sale price was $6,000 off MSRP (NOT $7,500 off MSRP). I was assured I qualified for all other rebates and that only tax, title and license would be added to the agreed upon price. I also agreed to the cost of an extended warranty (and signed off on the Century Service Agreement). However, upon adding all above expenses, I found additional charges totaling approximately $700. The finance person attributed the discrepancy to the “Doc Fee” (a non-negotiable $299). Upon further Inspection of the paperwork I discovered a $399 “ROADVANTAGE” charge was added without my knowledge or consent. (Finance person claimed he thought sales person had discussed it with me, Sales person said finance guy probably “just assumed” I would want it). The $399 ROADVANTAGE charge was eliminated from the final paperwork at my request. Upon returning home I noticed a discrepancy in the price of the extended warranty: the Century Service Agreement I signed listed it at just under $1,200 but I was charged $1,495. I also had questions regarding the taxes. I called to inquire about these issues and was treated in a rude and unprofessional manner by the finance person. He claimed no one said the $1,495 “Destination Charge” would not be subjected to taxes *(as if I dreamed up this reason for subtracting out and adding back in this charge). The misleading “Sale Price” is apparently a standard Antioch advertising ploy to lure customers (with no other rationale whatsoever). I’m still waiting on correction of the extended warranty pricing. Lack of COVID-19 Precautions With the exception of a few bottles of hand sanitizer placed about the dealership, I would not have known we were in the midst of a pandemic. I was asked to sit and wait at a table that had not even been wiped clear of beverage and food residue. Desks, tables and other surfaces did not appear to be cleaned (much less disinfected) between customers. Workstations and procedures did not promote social distancing and virtually no one wore masks. At one point, a couple of other customers were directed to sit right next to me. I was at the dealership for several hours and did not witness the “Cleaning Procedures” described on Antioch’s website. On a Positive Note: Salesperson, Mario was easy to work with. He was friendly, patient, knowledgeable and sincerely seemed to want me to like and feel comfortable with the vehicle. Mario took time to explain some of the special features and even helped to sync my phone while I was there. In the end, I feel I purchased a good vehicle at a fair price… I suggest that future customers be treated with more respect...in an open, honest, fair and courteous manner (esp. where advertising and financing issues are concerned). Improving upon COVID-19 cleaning procedures and precautions is also recommended to improve customer safety and satisfaction.

I've worked and dealt with many dealers, but Antioch Dodge is by far the best and easiest people to work with. I appreciate all they have done for and... with me.

Kevin and Angelo did an amazing job helping me with the buying process. I love my new/used 2016 Nissan Rogue SV AWD. They both went above and beyond for... me . Got my payment I wanted and warranty. I would recommend them to my friends and family. Thank you again.

Where do I start? They draw you in with this GREAT finance rate. Then they try to con you into a lease with high payments and wanted money down. I went... to 2 other dealerships and beat their shady deal by $150 dollars a month and w/ no money down. If Taruj Siddiqui is working you deal, RUN !!! He will con you. Plus when you value your trade on their website they WILL not give it to you. It’s a wonder they sell any cars their. I’m shocked. When I was their another customer was trying to look at a car and they lured him in with bad pricing and he left real quick. Buy here at your own risk. I would have gave them zeros but 1 Star was the lowest.

Garbage dealership. Worst service in the history of service. The girls that transfer you always hang up on you, the finance guys never take calls when... they know you're calling to cancel extended warranties & insurances that they put on the contract without you knowing any better. They will take full advantage of you. Also when you finally show up because you're sick of them blowing you off they tell swear at you & tell you to get out which is fantastic customer service clearly. I will take this to the BB I hope you all think a million times before buying a car from here because they will not help you.

Very knowledgeable. Gina did a great job answering all my questions. Also She was very considerate on my own stupidity. Went down a list of add on's... that I didn't even think of

Gina was very helpful and patient with me very knowledgeable and had great customer service skills best help I've had in a long time A++

Gina Biello was very helpful in my decision. She was courteous and very knowledgable. Definitely the deciding factor. I would not have bought if not... for her

Spoke with gina about a possible purchase gina was very professional and knowledgeable and help alot I hope we can do business and purchase a vehicle