Reviews
The team of Drake, Jonathan, and Michael pulled out the
The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demanding schedule was fantastic.
The team of Drake, Jonathan, and Michael pulled out the
The team of Drake, Jonathan, and Michael pulled out the stops and located me a vehicle which I was seeking. Their dedication to ship a vehicle from another location to allow me to view it on a short demanding schedule was fantastic.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
They’re nice and helpful.
They’re nice and helpful. However, this is the classic bait and switch where they add packages to the cars they say are “optional” but when it comes time to buy, they already added it to the car so they can’t remove it. As well, they will not honor their national promotions if it doesn’t work in their favor. Just watch the numbers rise from the pricing on the site.
They’re nice and helpful.
They’re nice and helpful. However, this is the classic bait and switch where they add packages to the cars they say are “optional” but when it comes time to buy, they already added it to the car so they can’t remove it. As well, they will not honor their national promotions if it doesn’t work in their favor. Just watch the numbers rise from the pricing on the site.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Greg, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com
Very good customer service, thanks for your services , I
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything
Very good customer service, thanks for your services , I
Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
These guys stepped in when a different, unrelated Kia
These guys stepped in when a different, unrelated Kia dealership dropped the ball. The Russ Darrow team was incredible and got us taken care of with knowledge, professionalism, and even fun. Great crew and great experience at Russ Darrow Madison!
These guys stepped in when a different, unrelated Kia
These guys stepped in when a different, unrelated Kia dealership dropped the ball. The Russ Darrow team was incredible and got us taken care of with knowledge, professionalism, and even fun. Great crew and great experience at Russ Darrow Madison!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com
They got the work done on time and as they promised.
They got the work done on time and as they promised. Very happy with service.
They got the work done on time and as they promised.
They got the work done on time and as they promised. Very happy with service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
I use the dealership out of convenience, but they are
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know.
I use the dealership out of convenience, but they are
I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know.
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- Buying process —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com
Honestly one of the best dealerships I’ve done business
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
Honestly one of the best dealerships I’ve done business
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
Honestly one of the best dealerships I’ve done business
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
Honestly one of the best dealerships I’ve done business
Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
The service was completed timely and of high quality.
The service was completed timely and of high quality. Service advisor Joe was friendly and informative.
The service was completed timely and of high quality.
The service was completed timely and of high quality. Service advisor Joe was friendly and informative.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
Freddy was extremely helpful.
Freddy was extremely helpful. He listened to all my questions and answered them thoroughly. He was very knowledgeable.
Freddy was extremely helpful.
Freddy was extremely helpful. He listened to all my questions and answered them thoroughly. He was very knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com