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Bentley Paramus and Rolls-Royce Motor Cars Paramus

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)
Visit Bentley Paramus and Rolls-Royce Motor Cars Paramus
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (888) 238-4553 (888) 238-4553
Used (866) 338-4179 (866) 338-4179
Service (973) 658-5317 (973) 658-5317

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bentley Paramus and Rolls-Royce Motor Cars Paramus from DealerRater.

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Easy Dealer to work with

received a very timely response once I inquired and they got me all the information I needed such as options sheet, carfax report etc., very easy staff to work with, no complaints

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the positive five-star review! We're so happy to hear you had a pleasant experience at our dealership and look forward to working with you again in the future!

My experience here was great. The service I received from...

My experience here was great. The service I received from Nelson (our sales person) and Patrick (finance) was impeccable. I've never had such a great experience while purchasing a vehicle before. I HAD to take the time out to say thanks again. Be sure to ask for Nelson if you are ever considering purchasing a car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Broken promises

Bought a used Audi. Master key was missing, but salesman promised they'd have a new one the day after closing. No replacement key was ever received, and they stopped returning my calls. If they'll cheat you on something like that, just imagine the big stuff!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Good afternoon. Unfortunately we have not sold a pre-owned Audi at this location for months now. This Bentley/Rolls-Royce store does not have any records on file of an Audi key missing. If we can be of further assistance to you please give us a call at (973) 575-7751.

BMW M4 inquiry

Don't waste your time with this Dealership. Nelson who's in charge of Used car sales is unprofessional. I was in the Market for a BMW M4. Had a pre-purchase inspection done on the vehicle, secured the financing only to have him sell the car without notifying me. 🤡

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Alex– We regret you did not enjoy your recent experience with us and apologize for any inconvenience this may have caused you. Our team strives to provide exceptional customer service and apologize for the miscommunication regarding the status of the BMW M4 you were interested in. However, we were unable to come to an agreement on the price requested. If you would like discuss this in greater detail and ask you please contact me at your earliest convenience at (973) 575-7755).

Misrepresentation, No Follow-up and LIES !!

Don't Buy here, just move on to a credible dealer. Misrepresented vehicle options, condition and replacement tires and brakes. " We are a Rolls Royce, Bentley Dealer we do things 100 % , yes 100% the wrong way...Walmart brand replacement tires, Napa Brake rotors and pads, on a $42k dollar 35 k miles Lexus...not to mention cracked windshield, damaged front bumper that was damaged in pictures, " No we repaired that" Nope they didn't... scratched sill plates in door steps, beat up floor mats a " Certified" vehicle sticker on windshield, certified ...what that we lied about it's condition?? Not done yet, I paid with a Bank check, 14 days later I'm still waiting for the title , which they had in the store, at least I was emailed a picture before I traveled five hours to buy it. I left without it, as " the office sends that out" well I guess not be cause 14 days later I don't have it and my Lexus is parked in my garage , can't drive it. All ready spent $1600 on repairs they should have done...GM Jim Caruso promised me a check for $1000 towards the repairs...guess what, it must be with the title that has never arrived, and he is not responding to multiple emails and calls. Rotten from the top to the bottom !! Don't SPEND $10 here , they don't care. I should have known with a Google rating of 3.8 but again ,I TRUSTED THEM !! Big mistake !!! Lies , Lies Lies

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellent response to my inquiry!

Talked about Porsche for sale. They answered all questions and provided info I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer never responded to my inquiry

I was interested in the 2013 Maserati Gran Turismo they had listed but I never back from them. I bought a new one somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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2008 Bentley GTC Owner

Fair pricing when purchased new Great Service Nice people Going back for another soon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Reps!!

Richard Alfonso was my salesman, and I'll have a seriously difficult time getting another vehicle from anyone else! Not just Richard, but the entire staff I met at Paul Miller was awesome. Nobody ever likes the finance guy, but I certainly did! Anthony was awesome!! Great dealership! Well worth the drive all the way from York, PA!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Salesman made the experience outstanding

I recently purchased a pre-owned Audi S6 from this dealership. My salesman, Jim Federico, was accomodating and all business. I am very much a car guy and without a doubt nitpick all the details of my vehicles as well as the purchase and I understand that can be dificult to a salesperson; but Jim was nothing but a pleasure. I got a very fair deal, he addressed any and all issues I found with the car (which I am sure an average person wouldn't either notice or care) and he did same with no issues. He most definitely made my buying experience worthwhile. If this dealership wishes to keep customers, they should keep Jim Federico on the payroll!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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