Fields Jaguar Land Rover Volvo Cars Madison

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 13, 2019

    I bought my daughter an older Land Rover for her first car. It needed (and still needs) some work. Craig immediately understood my position, and talked... through with me what was necessary now, and what could wait. I trusted him and he was very knowledgeable . We will be back to properly take care of this car. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 30, 2018

    Our sales person, Chris, was by far the best salesman I have ever had. Frankly his expertise and desire to get us in the vehicle we wanted vs whichever... may have had the higher commission made all the difference and was why we went with the xc60 over some of the competition.

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    Does recommend this dealer
    Shopped for a new car
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  • May 17, 2018

    My purchase experience was excellent. Wonderful service, quickly reached a deal, Paperwork and driving off the lot was a streamlined experience. Will certainly... be looking back to Fields again for my next automobile.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your valuable feedback and congratulations on your new vehicle! It's a pleasure to serve your automotive needs. We genuinely value your ...patronage. If there is any way our Team might be of assistance with your new vehicle purchase, please don't hesitate to let me know. Best, Sharon Klietsch, General Manager.

  • 5.0 out of 5
    July 27, 2018

    Good job on service and thanks for the loaner so my wife could go shopping.

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    Came in for service or repair
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  • 5.0 out of 5
    July 20, 2018

    Had a great experience with the purchase of my car. They worked very hard finding me the car that checked most all of the boxes.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 2, 2018

    Great car, 2nd Evoque. Steve answered all my questions and he sold me my 1st Evoque. Very happy with him and felt I could trust him. Very important... to me!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 2, 2018

    Exceptional experience with Fields throughout the purchase process. Chris, Shawn and Mike were all terrific to work with. I definitely recommend Fields... to anyone in the market for a new vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 11, 2018

    Spilled a drink in the front between the seats. Drink impacted the solenoid, which is below the shift lever. Couldn't shift the car out of park (this... is a bad design). Tried all the fixes from Youtube, but nothing worked. Took the car in, was quoted $220 and picked it up only to find a bill for $405. No apology, no explanation. In fact, the service advisor insisted that he told me $405 originally. Fortunately, I had texted my wife with the amount he quoted me at the time that he made the quote. He insisted that he never said $220. Had to talk to the manager and show the text message. An overall crappy experience.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2018

    Mike and Jared made the buying process extremely easy. I was dreading car shopping and sitting in the delearship for hours filling out paperwork. They... let us fill out a lot of the forms online and then we came in the next day to sign the final papers and pick up the vehicle. It was so much faster than I expected! Will recommend the delearship to everyone.

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    Shopped for a used car
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  • 5.0 out of 5
    April 15, 2018

    There wasn't a single moment when I felt that Chris Pearson's priority was anything other than making my wife and me happy with our purchase. And, let... me point out, I have been in leadership positions throughout my working career, so I know a quality commitment customer based team when I see one. And the team at Fields Volvo in Madison, WI is among the very best. I have been fortunate enough to have worked with Mike, Chris, Shawn and the talented service department, and based on my experience they are one of the best customer-quality-centered teams I've known. The thing is, it is not about selling a car, it is about fulfilling a customer's desire to own a Volvo. To own the quiet elegance, the sumptuous comfort, and audacious safety of a Volvo. This Fields Volvo team delivers on that dream.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the... future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, Sharon Klietsch, General Manager.

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