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I contacted Fields through cars.com on a Friday morning to schedule a test drive. They were very responsive. I came in at noon, and by 2:30 that afternoon I was driving my new car. Elliet was fantastic!
Brad, we are thrilled to hear that you had a great experience purchasing your new car at Fields Volvo Cars Madison! We're glad Elliet provided excellent service and helped you drive off in your new ride quickly. Thank you for choosing us as your dealership, and enjoy your new car!
Service.... Not so much.
I scheduled service for my Jaguar F-Pace to replace the window control panel, do an oil change, and replace the brake pads. Upon arrival I also explained that I wanted options for fixing a paint blemish on the front bumper. When I made my service appointment I requested a loaner if possible but understood it might just be a shuttle ride. Upon arrival they acknowledged my requests and told me no loaner was available, which I understood. They did not however ask me when I would need to be picked up by or suggest an eta for repairs. Roughly 8 hours later just shortly before service closed I received a voicemail from service asking to touch base on my car. When I finished a work meeting roughly 45 minutes later I attempted to return the call but the phone only rang indefinitely with no voicemail. It was at that point that I realized service was closed even though the dealer was still open, that no one could talk about my car, and I also didn't have a return shuttle ride. I did not realize I had a deadline of 6pm and no one ever said the time or asked about the return shuttle. I ended up taking an uber home. Right away the next morning I called service, explained that I needed to touch base on my car to find out the info I didn't get the prior day. I was promptly told my vehicle was ready to be picked up. I took another uber to the dealership as no shuttle was offered this time. Upon arrival I learned that only the oil change had been completed across the 8 hours they had the vehicle the prior day. The brakes had not been done as requested- guessing they wanted permission, which I would have given. I additionally learned the window had not been addressed and a follow up appointment would be needed when the part arrived. No eta was provided and no subsequent appointment was suggested. I also found that the paint issue had been ignored and my service report did not mention it at all. I had basically just paid for another uber to pickup a vehicle they said was ready, even though the work had not been completed as planned. All of this happened even though I called asking for the status and to touch base. It would have been helpful to have been asked about the brakes when I called so that service could have happened as I requested, it would have been nice if they hadn't ignored my question about the paint options, and further providing me with an eta for the window control would have also been nice. After getting to my car now extremely annoyed I also realized that the service department doesn't provide a car wash with service- even though my prior vehicle (a Toyota) always came with one when a service was purchased. I guess my expectations should have been lower. At this point, I have my Jaguar- 3 of the 4 services were not completed and I have no eta on the window control part. I regret my visit to this location, I regret having not asked about my options for a ride home the prior day when the 8 hour long oil change happened, and I regret having believed purchasing a higher end vehicle meant a higher end service experience. I have booked the brake pad replacement at another establishment and I guess I will just wait until I hear from the dealer about the part arrival. I assume the paint issue is also mine to solve elsewhere. I am angry, frustrated, and just plain disappointed. Avoid taking your car here at all costs.
Jamie, I apologize for the issues you have encountered with your vehicle and for the trouble you have experienced working with our team. It is never our intention to provide incomplete services or ignore our clients, and it is concerning that we left the wrong impression. I would like to speak with you further to see how I can assist with your situation and help make things right. I will look for your contact in our system, but in the meantime please give me a call at any time. Thank you, Sharon Klietsch - General Manager - (608) 443-3600
Never contacted us back about the car.
Never contacted us back about the car. We emailed, called and messaged over this and their site. VERY poor to say.
I'm very disappointed to see this feedback. This is not at all the timely and responsive professionalism we pride ourselves on, and I sincerely apologize for any oversight in communication. If you're willing, I would like the opportunity to offer my assistance. Unfortunately, I won't be able to locate your contact information without a name, so please give me a call and I'll make sure to get back to you soon. Thank you, Derek Stackhouse - Sales Manager - (608) 443-3600
Very nice clean dealership with extremely helpful sales
Very nice clean dealership with extremely helpful sales team. I would shop there again for my next purchase
Thank you for the great review! We appreciate your support and hope to see you back again at Fields Volvo Cars Madison. Safe travels!
The Service department at Fields should be renamed "No Service". My vehicle was involved in an accident and Fields flat out refused to look at the car to see if there was any mechanical damage. According to Jeff, their service manager, the company policy is to have all body work complete before even looking at the the car. Is the car safe to drive to the body shop? I don't know and Fields refuses to tell me. You would think putting the car on a lift and looking at the undercarriage would be an easy exercise to keep a customer happy. My insurance company is equally perplexed that a dealer who sold an $80k car refuses to look at it. I cannot in good conscience recommend Fields to anyone. Stay away.
Matthew, your review is concerning to read. This is not the accommodating service I expect from our team and I would like to speak to you directly. I can't locate your contact information without a last name, so please reach out to me when you get a chance. Thank you, Sharon Klietsch - General Manager - (608) 443-3600
We arranged a visit to the Volvo Dealership to look at
We arranged a visit to the Volvo Dealership to look at PHEVs. Of course, nobody has them in the lot, but we wanted to use any existing S60, S90 and XC60 whether PHEV or not as a proxy. They did have an XC60 we could look at - but not test drive (I suppose it was promised to another customer.). They had no S90s. Steve Vogel was generally helpful, but here is the weird part. They supposedly had a couple of S60's used as service loaners that we could try on days when they were not in use. We waited for follow up for a couple of weeks, but finally gave up - we have selected a different vehicle.
I want to apologize for not delivering a follow-up regarding your requests. It's disappointing that we lost your business, but your feedback will be used to help our team improve for future customers. If there is ever anything we can do for you down the road, please never hesitate to give me a call. Thank you, Derek Stackhouse - Sales Manager - (608) 443-3600
Great service at Fields Volvo Madison
I highly recommend working with Chris at Fields Volvo in Madison! He is honest and very knowledgeable about Volvos. I had a great experience there and am so pleased with my brand new Volvo xc40!
We are happy to hear from you, Amy! Thank you for choosing Fields Volvo Cars Madison and for sharing your kind words about Chris. Enjoy the ride in your new Volvo XC40!
Scott did an excellent job!
Scott did an excellent job! Very knowledgeable and energetic. Would definetly contact him again for future purchases! We are loving the Disco!
Congratulations on your purchase! We are delighted that Scott and the team took such great care of you and earned your terrific feedback. Thank you from all of us at Fields Volvo Cars Madison!
Went to buy a new Volvo the sales man was in his office with a client. The Sales manager and General Manager where sitting in there office. After about 10 minuets of waiting we left. It is understandable that the salesman was busy. There was no reason either the sales manager or GM could not of came out to address us . Went across the road and bought a BMW
David, I am sorry to read this review. It is never our intention to keep our customers waiting, and it is disappointing to hear that we left the wrong impression. I assure you that we will keep this feedback in mind moving forward. Lastly, I can see that we have lost your support, but if there is anything more I can do to help make things right, please feel free to reach out. Best, Derek Stackhouse - Sales Manager - (608) 443-3600
Painless, nice people to deal with. Our sales person...
Painless, nice people to deal with. Our sales person Scott very knowledgeable of the vehicle we ere purchasing. Other staff was very professional as well.
It is great to hear from you! Thank you for the five-star review of Fields Volvo Cars Madison. We are happy that Scott and our team were helpful during the purchase of your vehicle. Congratulations, and enjoy the holidays!