Reviews
Write a reviewGreat service at Fields Volvo Madison
I highly recommend working with Chris at Fields Volvo in Madison! He is honest and very knowledgeable about Volvos. I had a great experience there and am so pleased with my brand new Volvo xc40!
We are happy to hear from you, Amy! Thank you for choosing Fields Volvo Cars Madison and for sharing your kind words about Chris. Enjoy the ride in your new Volvo XC40!
Scott did an excellent job!
Scott did an excellent job! Very knowledgeable and energetic. Would definetly contact him again for future purchases! We are loving the Disco!
Congratulations on your purchase! We are delighted that Scott and the team took such great care of you and earned your terrific feedback. Thank you from all of us at Fields Volvo Cars Madison!
Poor management
Went to buy a new Volvo the sales man was in his office with a client. The Sales manager and General Manager where sitting in there office. After about 10 minuets of waiting we left. It is understandable that the salesman was busy. There was no reason either the sales manager or GM could not of came out to address us . Went across the road and bought a BMW
David, I am sorry to read this review. It is never our intention to keep our customers waiting, and it is disappointing to hear that we left the wrong impression. I assure you that we will keep this feedback in mind moving forward. Lastly, I can see that we have lost your support, but if there is anything more I can do to help make things right, please feel free to reach out. Best, Derek Stackhouse - Sales Manager - (608) 443-3600
Painless, nice people to deal with. Our sales person...
Painless, nice people to deal with. Our sales person Scott very knowledgeable of the vehicle we ere purchasing. Other staff was very professional as well.
It is great to hear from you! Thank you for the five-star review of Fields Volvo Cars Madison. We are happy that Scott and our team were helpful during the purchase of your vehicle. Congratulations, and enjoy the holidays!
Ultimately a good experience
They made an error initially (forgetting to actually order the tires after my appointment had been set for a month in advance), but I was very impressed with how seriously they took the error and adapted to make sure things went smoothly after that.
Thank you very much for sharing this feedback. We apologize for our mistake but truly appreciate your patience and the chance to make things right. All of us at Fields Volvo Cars Madison are grateful to have you as a customer and we wish you safe driving!
Had Complimentary Checkup and ended up with all four...
Had Complimentary Checkup and ended up with all four tires lowered to 30 pounds. The recomended pressure is 36 pounds. They lowered tire pressure set off my sensors. The recall was performed without any issues. My door closes alot better now.
Rob - Thank you for coming to Fields Volvo Cars Madison for your recall repairs. I'm glad to hear that your door is working, but I apologize for any issue with your tire pressure. Please give me a call so I can ensure your concerns have been addressed. Matt Hall - Service Manager - (608) 443-3600
the sales person Christopher was the best experience I...
the sales person Christopher was the best experience I have ever had. I am 80 years young so you know I have had other sales people in my time
It makes us happy that Christopher helped you have the best purchase you've had! Thanks for taking the time to review Fields Volvo Cars Madison!
Christopher went out of his way to help me. If anyone of your sales people deserve a raise it is him. I have told some of my friends about your dealership, hoping they come to you
Great service
Anton went above and beyond to make sure my Jaguar was fixed properly. He was hampered by unavailability of parts but he was relentless in tracking down alternative sources. He epitomizes the concept of good customer service.
Thank you for the kudos! We are delighted to hear the Anton continues to deliver exceptional results for our valued guests. We appreciate your support and will be sure to pass along your kind words. Safe travels! - The Fields Volvo Cars Madison Team
Anton and the rest of the staff I worked with are always...
Anton and the rest of the staff I worked with are always so pleasant and helpful. Of course, very knowledgeable and I know my car is in good hands. I always recommend the dealership.
It means so much to hear that you know your vehicle is in good hands when Anton and the Fields Volvo Cars Madison team are taking care of you! Thank you tremendously for recommending us, and we look forward to your next visit, Cheryl!
Did everything right. Everyone was very helpful. Very...
Did everything right. Everyone was very helpful. Very pleased. Service was performed without a hitch. Really liked that they washed my vehicle prior to returning it to me.
Thanks for the kudos! We are happy to hear the Fields Volvo Cars Madison team was able to assist you successfully, they will also be happy to hear you appreciated the car wash. We are grateful to have earned your business and hope to see you again next time. Safe travels!