Fields Jaguar Land Rover Volvo Cars Madison

(4.4) 21 reviews

Dealer on Cars.com since August 2009

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 5:00 PM
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat Closed
Sun Closed

Reviews

4.4
21 lifetime reviews.
  • Awesome service

    Our son was looking for an Acura and came across a 2011 RL at Fields. I worked with Jared (who was great) and we bought the car sight unseen. We wer

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    e traveling from Luxemburg to visit UW Platteville and picked up on car on the way back. As we drove home there were some warning messages and when accelerating a little faster than normal the car would start to shake. I called Jared who told me to take it to an Acura dealer and get a diagnostic test. The good news was that the warning messages were old and the bad was the driver side axel needed to be replaced. Fields paid for the repair. I am so impressed with this dealership and Jared that when we are looking for another car we will start looking there first. Maybe they can open a place closer to Green Bay.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great Service Department

    Mike (service professional) was honest, professional and friendly...and the service department did an excellent job.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Mister

    Purchase process went very well. They delivered what they promised.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John! Congrats on your new car! Thanks for sharing your experience and giving us your five star rating. We hope you enjoy the perks of the Fields M

    ...

    atters program- complimentary loaners for a scheduled service appointment, car washes and more. We hope to see you again!


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Service & Repair

Service Reviews

4.4

10 lifetime reviews of the Service Department.

  • Great Service Department

    Mike (service professional) was honest, professional and friendly...and the service department did an excellent job.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Don't say I didn't warn you!

    We're not talking an occasional poor service experience, this place really does not ever respect your time and does not bother to resolve issues. Even

    ...

    with car care insurance we purchased with our vehicle, they claim things aren't covered like a lost key. They habitually overcharge for every service. Sure they have a nice facility and you can get free ice cream, but when the receptionist is more responsive than any other department you have to wonder. There are other dealerships and service shops in town who are customer service oriented. Afterall, a car is not a small purchase.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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Service Pricing

    Wheel Balance

    $119

    Brake Replacement

    $39.95 and up*

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2009

At the Fields Auto Group, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service, all of our customers enjoy automatic enrollment in our Fields Matters program. Fields Matters offers you and your vehicle a wide array of exclusive amenities, including these great benefits and more:

Complimentary car washes
10% off Accessories & Clothing
Internet Work Stations
Fields Gourmet Coffee Bar and Ice Cream
Children's Play Area
Free Paintless Dent Repair(within 90 Days of sale)

"A friendly and knowledgeable staff commited to satisfying our customers' needs in a low pressure environment."
Fields Jaguar Land Rover Volvo Cars Madison
6624 Seybold Rd Madison, WI 53719
New (608) 338-0658
Used (608) 216-2301
Service (888) 286-9461
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