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We purchased a vehicle through 44 Automart in Shepherdsville. During the test drive we noticed the blind spot detection sensors needed servicing. We were... told it would be addressed when vehicle was serviced and was given a loaner until they serviced it. When we picked it up we were told the manager thought it was to much to fix, and they asked us to wait 30 days for the warranty to kick in so they could fix it, and profit from the repair instead of paying for it now. We were promised a loaner during repairs. When the time came, they refused to give us a loaner and we had to get a rental. The warranty was suppose to cover half and they offered to cover the other half, however that is far from what transpired. We took it and dropped it off for repair on a Monday with them knowingly agreeing to have it it servicing by next morning. We didn't hear anything till Thursday that same week, when we were notified they just looked at it, and was taking it to the Chevrolet dealership to be repaired. A week after that we were notified that the warranty wouldn't cover it, and thus we wouldn't be reimbursed for the rental fees. We contacted Brian Stratton the manager who said he would talk to the rep and get it taken care of. He not only never got it taken care of, he ignored it and left our truck at dealership without contacting us or them. By this time we had incurred over $1200 in rental fees. They gave us $700 to help some, in which I told him it would help but not solve the issue. I explained why should we have to be out of pocket over $500 dollars because they dropped the ball, lied to us, didn't honor their promises and left our vehicle sitting for so long. We went and picked it up from dealership ourselves even though they took it there, and was charged $125 just to pick it up, they did add that amount to the partial rental payment, but we were promised they would work on getting it fixed over time in which I waited patiently to happen. I then contacted Brian who gave us his cell phone number and said to contact him anytime, and asked for an update and to be reimbursed for the other $500 we had to spend on rental fees, and still had a broken vehicle. He then went on to threaten me with harassment and police reports because I mentioned I would contact the BBB, and make reviews of our experience. He then told us we aren't allowed to contact or talk to anyone at 44 again, and to go elsewhere for our warranty. They are our home warranty service center otherwise we have to pay another shop or service center a fee. He tried using our friendship with one of the salesman, saying he would fire him in hopes of us dropping the claims we legitimately had against their business practices. Who does that? In the end I still have a broken vehicle, don't know where to turn for the warranty work that needs done, and short $500 dollars of my 5 kids Christmas money all because they couldn't honor their promises, and illegally (although I just found out it was illegal for them to do it) but illegally ask us to wait and let the warranty fix the repairs they knew first hand about and when trying to talk to them Brian is saying asking for the money they caused us to incur and pay because they didn't honor their loaner agreement is extortion. Laugh out loud. What a company, and if not the company What a manager? How does someone so cruel end up in a position like that where they screw over honest families with fabricated lies and don't honor their own words. Trust me when I say once you drive off, they are done, they seem sincere until they get your money, then you are just a statistic to their sales board. I recommend staying far away from them, because unless the vehicle you get is in perfect condition they you will get screwed over big time.
Everyone was very nice. They made my visit very quick and easy. I am enjoying my new car. Thanks to Mr. Quentin
A man by the name of Quentin came out and was so sweet. He asked us what kind of car we was looking for? We told him and he found one and because of his... excellent service we was able to pull off in a 2009 Cadillac. I was very pleased and we will return. Thanks again
Had an overall good experience at this dealership. Sales person was Nick. It was fast and easy, Everyone was respectful and while they wouldn't move... on the price of the vehicle I bought, they were willing to give me what I wanted out of my trade in. Would recommend
I just recently purchased my third vehicle from 44 Auto within three years. My sales person was Nick, he was very courteous and helpful. I felt like I... got a very good deal. The General Manager showed me how to operate all of the gadgets to the car. Even though I signed a waiver, "Buying As Is", there were some minor problems with the car and they took care of all of them with no questions asked. I highly recommend 44 Auto and the man to talk with is Nick. He is the man!
I've heard nothing but bad reviews about 44 auto.. I had a great experience with them. All very nice and eager to work with me. Kelsea was my sales person.... She did great and very professional. Talk to me like a person not a client...
We had a deal on a truck and when I went to sign papers they came up with a lame excuse that they couldn't get the financing after three days of asking... when I could sign papers. Don't go visit or even look at anything they have to sell. You will be wasting your time. I would have giving 0 stars but it wouldn't let me
I did not purchase a vehicle through this dealer, but I did inquire about one. The sales staff was prompt and courteous in their response. My reason for... it buying is because I found another deal which was better.
I bought a used 2013 boss 302 mustang with 2700 miles on it from them they wanted 52k cause my car stacked on it. They ended up working with my bank and... i got the car for 49k. They tried finding me another car at first but they knew i only wanted that car. Idk why this place has such bad reviews. They were not pushy at all they really tried working with me through their banks first and i ended up using usaa. I recommend this dealer to anybody.
Traveled 6 hours from Pittsburgh on faith that this wasn't the same as most dealers. Jeff and his staff treated me like family. Trusted my word on my trade... and more than lived up to his. Spoke of the owner and his staff as if he was honored to be there and it reflected in the condition of his dealership and his inventory. Don't hesitate to trust there integrity.