Reviews
Great service nice people clean environment Thanks to
Great service nice people clean environment Thanks to everyone over at Ed Morese thank you for all your help I will be telling friends about the great experience
Great service nice people clean environment Thanks to
Great service nice people clean environment Thanks to everyone over at Ed Morese thank you for all your help I will be telling friends about the great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Tasha! I'm thrilled to hear that you had a great experience at Ed Morse Freedom Chevrolet Buick GMC (DTGM). Our team strives to provide excellent service in a clean environment, and we appreciate you sharing your experience with friends. We look forward to welcoming you back in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
My service rep was Brandon was on lunch when I came in.
My service rep was Brandon was on lunch when I came in. He made sure to come find me and introduce himself on his return from lunch. He was very communicative and ensured I was satisfied with the service and treatment received
My service rep was Brandon was on lunch when I came in.
My service rep was Brandon was on lunch when I came in. He made sure to come find me and introduce himself on his return from lunch. He was very communicative and ensured I was satisfied with the service and treatment received
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Laquisha! I'm thrilled to hear that Brandon took the time to introduce himself and ensure you were satisfied with your service at Ed Morse Freedom Chevrolet Buick GMC (DTGM). We appreciate your feedback and hope to see you again soon for any of your automotive needs! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
Service was very good.
Service was very good. It exceeded all expectations, which were very high to start with. I was met right away at my door and was walked through the whole process. Even on the pick up , I was greeted at the door and helped until I left. I apologize for not responding earlier.
Service was very good.
Service was very good. It exceeded all expectations, which were very high to start with. I was met right away at my door and was walked through the whole process. Even on the pick up , I was greeted at the door and helped until I left. I apologize for not responding earlier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Allen, for your kind review! I'm thrilled to hear that our service exceeded your expectations and that you felt welcomed throughout the entire process at Ed Morse Freedom Chevrolet Buick GMC (DTGM). We appreciate you taking the time to share your experience and look forward to assisting you again in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
Had service (0il change & St.
Had service (0il change & St. Inspection.) Got our in reasonable time! Friendly advisor, Adrian Hernandez.
Had service (0il change & St.
Had service (0il change & St. Inspection.) Got our in reasonable time! Friendly advisor, Adrian Hernandez.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lynda! We truly appreciate your positive feedback on your recent service experience at Ed Morse Freedom Chevrolet Buick GMC (DTGM). It’s great to hear that Adrian provided friendly service and that we were able to complete your oil change and state inspection on time. We look forward to serving you again in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
The absolute worst car buying experience in my life.
The absolute worst car buying experience in my life. A lot of tricks and deception in the sales process my opinion. Sales managers have a problem with being upfront with customers. They get if they can’t make the sale. It has the appearance that they are trained to operate in this manner. Salesman not knowledgeable in the process. For God’s sake him didn’t even know what an APR was. I don’t buy for that reason.
The absolute worst car buying experience in my life.
The absolute worst car buying experience in my life. A lot of tricks and deception in the sales process my opinion. Sales managers have a problem with being upfront with customers. They get if they can’t make the sale. It has the appearance that they are trained to operate in this manner. Salesman not knowledgeable in the process. For God’s sake him didn’t even know what an APR was. I don’t buy for that reason.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. I understand that your experience at Ed Morse Freedom Chevrolet Buick GMC (DTGM) did not meet your expectations. We value transparency and knowledge in our sales process, and it's concerning to hear that you felt misled. Please feel free to reach out to me directly; we would like the opportunity to address your concerns and improve your experience. Your feedback is important to us. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
They wouldn't honor the price advertised on their
They wouldn't honor the price advertised on their website. Sales played the good cop, sales mgr tried the bad cop. I walked, there's too many options and dealerships in DFW to put up with that crap.
They wouldn't honor the price advertised on their
They wouldn't honor the price advertised on their website. Sales played the good cop, sales mgr tried the bad cop. I walked, there's too many options and dealerships in DFW to put up with that crap.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us, Wade. We understand your concerns regarding the pricing and the interaction you had with our sales team at Ed Morse Freedom Chevrolet Buick GMC (DTGM). We strive to maintain transparency and integrity in our dealings and appreciate your feedback. If you would like to discuss this matter further, please feel free to reach out to us directly. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
They lost me on the phone when they told me that they add
They lost me on the phone when they told me that they add $1998 to the price of the truck for dealer add ons that probably didn’t cost them $200. To anyone who reads this dealer add ons are a complete rip off, and Freedom is not the only one doing it. Another dealer told me $1750, but I found a dealer who waived their dealer add ons, so that’s my proof it’s a rip off!
They lost me on the phone when they told me that they add
They lost me on the phone when they told me that they add $1998 to the price of the truck for dealer add ons that probably didn’t cost them $200. To anyone who reads this dealer add ons are a complete rip off, and Freedom is not the only one doing it. Another dealer told me $1750, but I found a dealer who waived their dealer add ons, so that’s my proof it’s a rip off!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your thoughts with us, John. I understand your concerns regarding dealer add-ons and appreciate your feedback. At Ed Morse Freedom Chevrolet Buick GMC (DTGM), we strive to be transparent about pricing. If you have further questions or would like to discuss this in more detail, please feel free to reach out to me directly. I value your input and hope to have the opportunity to serve you better in the future. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
I've been going to this dealer for the 6 years I've had
I've been going to this dealer for the 6 years I've had my Buick. Mary was outstanding and a great employee. Great experience again!
I've been going to this dealer for the 6 years I've had
I've been going to this dealer for the 6 years I've had my Buick. Mary was outstanding and a great employee. Great experience again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time share your experience with us, Anthony! I appreciate your loyalty to Ed Morse Freedom Chevrolet Buick GMC (DTGM) over the past six years. We are happy to know you had another great experience with us and that Mary provided outstanding service. We look forward to seeing you again for your future needs! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
FALSE ADVERTISING!
FALSE ADVERTISING!!! Do not waste your time especially with Belinda Eguia. They will lure you in with an email price and as soon as you get in the door raise it and tell you they'd be losing money if they honored it. Belinda Eguia emailed a price saying it was available, I drove from Fort Worth to south Dallas in rush hour traffic only for her to pawn me off on someone else never to face us again. Was informed her husband is a sales manager so it sounds like they are running a bait and switch scam. To add insult to injury they lowballed my trade by $5k saying they use kbb poor condition even though my vehicle is pristine. This place is an absolutely a fraudulent joke, you've been warned.
FALSE ADVERTISING!
FALSE ADVERTISING!!! Do not waste your time especially with Belinda Eguia. They will lure you in with an email price and as soon as you get in the door raise it and tell you they'd be losing money if they honored it. Belinda Eguia emailed a price saying it was available, I drove from Fort Worth to south Dallas in rush hour traffic only for her to pawn me off on someone else never to face us again. Was informed her husband is a sales manager so it sounds like they are running a bait and switch scam. To add insult to injury they lowballed my trade by $5k saying they use kbb poor condition even though my vehicle is pristine. This place is an absolutely a fraudulent joke, you've been warned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. We appreciate your feedback, Andy. It’s important to us that every customer feels valued and informed throughout the process at Ed Morse Freedom Chevrolet Buick GMC (DTGM). I would like to speak with you about this issue, so please contact me directly at your convenience. Your concerns regarding pricing and trade-in values matter to us, and we want to ensure that we maintain the highest standards. Thank you for bringing this to my attention. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
FALSE ADVERTISING!
FALSE ADVERTISING!!! Do not waste your time especially with Belinda Eguia. They will lure you in with an email price and as soon as you get in the door raise it and tell you they'd be losing money if they honored it. Belinda Eguia emailed a price saying it was available, I drove from Fort Worth to south Dallas in rush hour traffic only for her to pawn me off on someone else never to face us again. To add insult to injury they lowballed my trade by $5k saying they use kbb poor condition even though my vehicle is pristine. This place is an absolutely a fraudulent joke, you've been warned.
FALSE ADVERTISING!
FALSE ADVERTISING!!! Do not waste your time especially with Belinda Eguia. They will lure you in with an email price and as soon as you get in the door raise it and tell you they'd be losing money if they honored it. Belinda Eguia emailed a price saying it was available, I drove from Fort Worth to south Dallas in rush hour traffic only for her to pawn me off on someone else never to face us again. To add insult to injury they lowballed my trade by $5k saying they use kbb poor condition even though my vehicle is pristine. This place is an absolutely a fraudulent joke, you've been warned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. I understand your frustration with the pricing and trade-in process at Ed Morse Freedom Chevrolet Buick GMC. We aim for transparency and fair dealings, and I appreciate you bringing your experience to my attention. Customer satisfaction is important to us, and we want to ensure a better experience in the future. Thank you again for your input. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com