Freedom Chevrolet Buick GMC by Ed Morse

Responsive but follow the typical scummy dealer model. They will start with an extremely low ball offer on trade-ins (think 3-5k lower than the "poor" value on KBB) and then try the "let me talk to the manager" nonsense. Just note going in it's one of those types of places.

Vehicle was exactly as pictured, and their vehicles have wonderful dealer add-ons. That’s not what lost them their stars in this rating. Please ensure to “see this vehicle on seller site” before getting your hopes up. The cars.com price is often incorrect and they will NOT honor it as they have it disclosed somewhere in some little details link that it is not their responsibility. The truck I was looking at was actually listed on their website for $4K more which I’m sure if someone was financing wouldn’t have been as big of a deal. HOWEVER, even though they will email you their website price, they tell you the MSRP price is the actual price for purchase and the price they listed online is the one your salesman will have to fight to get for you. The manager will of course accept the listed price but then add a couple grand for their dealership package that has been pre-installed on every vehicle, and don’t forget the tags tax and title! We are very familiar with the runaround from buying multiple cars in cash over the last few years, but typically when someone is on your lot with cash-in-hand your manager is not gonna turn them down solely because they expect to be paying the list price give or take a few hundred. Luckily we were able to void our cashier’s check and the funds returned to our account immediately. What a shame to keep such a sexy truck unsold on your lot over a measly 3 grand. It’s probably gonna sit unsold for another 160 days too. The salesman was good though. Of course he would have wanted a higher commission, but he still asked about honoring the price we found and the manager was the one who turned down our offer.

Horrible service don’t recommend we bought a GMC from here and they didn’t want to fix the AC

Yes, I was driving past your dealership today. And I thought about my experience with you guys especially with Mr. Andrew Roberts, he was such a great sales person. His attitude was on point and his knowledge was on point and he was able to get me in a great car. I was just thinking about My experience with you guys continue to do a good job. Mr andrew roberts and BE blessed keep up the good work

Had the best dealer Darrell Brown, he was helpful and present and catered to all my needs. I would highly recommend this dealership to anyone that is needing a vehicle.

Service department is slow and not accurate with timing…. The employees talk too much and too much horse play before servicing customers vehicles…

Deceptive advertising, false advertising!! I originally saw an advertisement for a new 3500 Silverado ltz listed on car gurus, then pulled up the dealer website as well to verify price. Dealer site showed a “freedom discount” of $19,888 bringing the total price to $54,227 with original msrp of $74,115.00, same advertised price as car gurus. I figured it could have been a mistake still but called the dealership to find out anyway, I talked with “Letty” a sales team associate about the truck and the advertised price on March 30th she verified the advertised price of $54,227 as well as telling me the truck is in stock, asking when I want to come take a look. She let me know that if I didn’t qualify for all of the additional factory incentives that would be added to the sale price, even though the advertised price clearly lists the factory incentives as “other offers” you may qualify for and freedom discount of $19,888 separate. Ok no big deal, still a good deal. She texts me saying she will see what she can do. Don’t hear anything, then April 1st I get a call from Jason another sales member, asking if I’m ready to come buy the truck , I let him know I am, he asks me to text him a picture of my ID and asks if I have already filled out the financing form. Sent the photo and he sent me back photos of the actual truck to verify it is on the lot and available as well as a photo of a second sticker showing the price at almost $82,000… I said I want to verify price, he lets me know he can do msrp of 74k. I told him the advertised price is $54k, he then says, well I don’t qualify for all the factory rebates so I wouldn’t t be able to get that advertised deal. I informed him the listed rebates are only $2500 max so that math doesn’t ad up, he has Jason the manager call back, jason just says that they don’t honor third party price mistakes, I informed him this is from their own site not just a third party “this dealer actually emailed me the advertisement with a photo of the truck, the vin and the advertised price of $54k”…he still says Won’t sell at advertised price, that’s not the real price….price was a mistake This Clearly screams false advertisement to get potential buyers to come to the dealership when staff is verifying discounts one day and then totally different story later on. Definitely seems to be violating Texas DMV rule 215-250….

I only witnessed excellent customer service at this dealership. I bring my Traverse here to be serviced and I am pleased. Thanks.

The professionally of my services advisor and the attention they provided on the service of my vehicle. Chris Hightower keeps me informed on the status of my vehicle and made sure that the work was done properly.

Waited 1 week to get my car back, Kept getting the run around about my repair, the guy Cecil overcharged me for a repair that I already had done before. Did get everything repaired that I asked for. Just overall bad experience this time around.