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INFINITI of Valencia

(90 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed

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Reviews

(90 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Valencia from DealerRater.

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Eric the Sales Manager was great to work with!

Eric the Sales Manager was great to work with! He really knows his stuff and got me and my family a great deal! I look forward to returning again in the future.

Eric the Sales Manager was great to work with!

Eric the Sales Manager was great to work with! He really knows his stuff and got me and my family a great deal! I look forward to returning again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at INFINITI Of Valencia.

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I’ve been trying to reach Finance to cancel my warranty

I’ve been trying to reach Finance to cancel my warranty and gap that I no longer need. They Keep giving me the runaround and went to the extent of providing fake emails very unprofessional not to mention my horrible experience on Finance when I purchased the vehicle. Who can take care of this matter? Since I been calling since first week of December of 2024

I’ve been trying to reach Finance to cancel my warranty

I’ve been trying to reach Finance to cancel my warranty and gap that I no longer need. They Keep giving me the runaround and went to the extent of providing fake emails very unprofessional not to mention my horrible experience on Finance when I purchased the vehicle. Who can take care of this matter? Since I been calling since first week of December of 2024

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mikeanguiano, it is disappointing for us to hear that your experience was anything less than great. When you have an opportunity, please reach out to us at (661) 505-7800 and ask for RAY so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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Bought a used JX 35 we love it.

Bought a used JX 35 we love it. Problem is it came with 2 key fobs, and only one was programmed to our vehicle. They offered to reset the fob to our SUV as a courtesy for 1/2 price which is still gonna cost us $115. I think if I buy a car off of a dealership lot with 2 fobs, I shouldn’t have to pay $115 to get them both to work.

Bought a used JX 35 we love it.

Bought a used JX 35 we love it. Problem is it came with 2 key fobs, and only one was programmed to our vehicle. They offered to reset the fob to our SUV as a courtesy for 1/2 price which is still gonna cost us $115. I think if I buy a car off of a dealership lot with 2 fobs, I shouldn’t have to pay $115 to get them both to work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, I would like to get some more details about your experience with us. Our records show that your vehicle was purchased over 8 years ago under different dealer ownership.

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Thank you Ray and Gonzo , we love our CPO Q50 .

Thank you Ray and Gonzo , we love our CPO Q50 . Our experience was amazing fast and lowest price in town. Cheers

Thank you Ray and Gonzo , we love our CPO Q50 .

Thank you Ray and Gonzo , we love our CPO Q50 . Our experience was amazing fast and lowest price in town. Cheers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

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My name is Stoney Burke and I’m a 72 year old retired

My name is Stoney Burke and I’m a 72 year old retired Vietnam Veteran. I bought a 2018 Nissan Rouge on March 14th from a young salesman by the name of Gonzo Ruiz. I originally was just going to look at the vehicle, evaluate it along with 3 other cars at different dealerships the next day. Because of this young man’s professionalism, knowledge and especially the respectful way he treated me, I decided to buy this car from him. He has a positive attitude and thrust for knowledge that exudes wisdom beyond his years. The Rouge was everything I was looking for and at a very reasonable price. I want to thank Infiniti of Valencia for the experience, and for taking advantage of this exceptional salesman. Continue on with your education Gonzo and don’t give up your interest in history. There is no telling how far you will go in life. A +++++

My name is Stoney Burke and I’m a 72 year old retired

My name is Stoney Burke and I’m a 72 year old retired Vietnam Veteran. I bought a 2018 Nissan Rouge on March 14th from a young salesman by the name of Gonzo Ruiz. I originally was just going to look at the vehicle, evaluate it along with 3 other cars at different dealerships the next day. Because of this young man’s professionalism, knowledge and especially the respectful way he treated me, I decided to buy this car from him. He has a positive attitude and thrust for knowledge that exudes wisdom beyond his years. The Rouge was everything I was looking for and at a very reasonable price. I want to thank Infiniti of Valencia for the experience, and for taking advantage of this exceptional salesman. Continue on with your education Gonzo and don’t give up your interest in history. There is no telling how far you will go in life. A +++++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Stoney42869, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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My wife and son went in and fell in love with one of

My wife and son went in and fell in love with one of their cars. They agreed on a price and terms, then went to financing to complete the purchase. About 4 pages into signing, the financing manager pulled out an extended warranty for $3500 and said to sign. My wife asked where this came from and the finance manager asked, "The salesmen didn't tell you about this?" and left the room. When he came back, he removed the warranty charge but said that they were going to charge $1400 for an alarm (that we never ordered nor wanted) and $400 for door guards. My wife said that no one had mentioned these charges before sitting in finance. The finance manager said it is a mandatory fee and that they won't remove it. An hour after leaving, we got a call saying that they would drop the price $200. I complained to the general manager and never heard back. Avoid this dealer if you value your wallet. There are other dealers in Southern California that don't surprise you with hidden and mandatory add-on fees in finance.

My wife and son went in and fell in love with one of

My wife and son went in and fell in love with one of their cars. They agreed on a price and terms, then went to financing to complete the purchase. About 4 pages into signing, the financing manager pulled out an extended warranty for $3500 and said to sign. My wife asked where this came from and the finance manager asked, "The salesmen didn't tell you about this?" and left the room. When he came back, he removed the warranty charge but said that they were going to charge $1400 for an alarm (that we never ordered nor wanted) and $400 for door guards. My wife said that no one had mentioned these charges before sitting in finance. The finance manager said it is a mandatory fee and that they won't remove it. An hour after leaving, we got a call saying that they would drop the price $200. I complained to the general manager and never heard back. Avoid this dealer if you value your wallet. There are other dealers in Southern California that don't surprise you with hidden and mandatory add-on fees in finance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hooopteee, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at INFINITI Of Valencia, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (661) 505-7800 to discuss ways we can better serve you in the future.

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This place has great staff that actually care and will

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road

This place has great staff that actually care and will

This place has great staff that actually care and will take the time to help you with not only your needs but also help you understand what your car needs to be driving safely on the road

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hideandseek6262661, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Great service from beginning to end!

Great service from beginning to end! Ray Boroumand, the Sales Manager made the purchase process so easy! He gave my a great offer on my trade-in that I was happy with. I couldn't me more happy with my new Infiniti! I recommend everyone to see Ray Boroumand at Infiniti of Valencia. You won't be disappointed! The whole team was awesome!

Great service from beginning to end!

Great service from beginning to end! Ray Boroumand, the Sales Manager made the purchase process so easy! He gave my a great offer on my trade-in that I was happy with. I couldn't me more happy with my new Infiniti! I recommend everyone to see Ray Boroumand at Infiniti of Valencia. You won't be disappointed! The whole team was awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fred, we are so happy to read such a great review about INFINITI Of Valencia and Ray Boroumand . Thank you, and have a fantastic day!

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Excellence service in all aspects.

Excellence service in all aspects. Customer service, knowledgeable, best dealership ever. I recommend them absolutely.

Excellence service in all aspects.

Excellence service in all aspects. Customer service, knowledgeable, best dealership ever. I recommend them absolutely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Esmeralda, we're happy you found our staff to be so supportive during your experience here at INFINITI Of Valencia. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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was very professional and reliable service advisor.

was very professional and reliable service advisor. timely manner respectable people and secure service. Indeed recommend

was very professional and reliable service advisor.

was very professional and reliable service advisor. timely manner respectable people and secure service. Indeed recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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