Roseville Hyundai

I recently had the pleasure of visiting Hyundai Service Dept and I must say, the service was outstanding.

I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start. Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day. While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate. This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me. Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more. Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review. When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC. I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.” I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism.

Worst recall service experience I’ve ever had. Avoid Roseville Hyundai for service. I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start. Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day. While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate. This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me. Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more. Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review. When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC. I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.” I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism.

Rachel was friendly and not pushy. She patiently guided us through the process and the different options available. When we returned to purchase, she and the rest of the team got us out the door and into our new car in 1.5 hrs

I had the best service, the fastest and smoothest car buying experience ever at Roseville Hyundai! Told them what car I was interested in and they had it pulled up and ready for me! Highly recommend Christina to show you a vehicle! She was just as excited as I was about my car and was beyond helpful and knowledgeable. Hands down best car buying experience I’ve ever had!

The service department was so accommodating helpful , supportive respectful and friendly people with regards to my situation .

Getting service started as a walk-in was seamless, the counter person Rae was friendly and fun-spirited, and everything was done within the given time estimate with no issues. I would gladly take my car here again the next time service is required.

The entire team at Roseville Hyundai is fantastic. Chris in service is very helpful and goes out of his way to help accomplish needed service at the best rate. In addition, I recently had a problem with my key fob. I called service - actually three times in one morning. Each time I called the gentleman in service, whose name I did not get, answered with my name and was very helpful and sympathetic with my problem.

Very good buying experience at Roseville Hyundai. Salesperson Christina Nix was great to work with and very knowledgeable, answering all our questions. Everyone we dealt with was great. Will definately recommend to all.

Car serviced by Paul, he was excellent keeping me informed on the progress throughout my stay. Very likable and pleasant. Paul made sure every aspect of my service was taken care of, including a car wash and putting my new registration tags on. Paul is an asset to Roseville Hyundai. I live closer to Folsom Hyundai, but rather take the drive to Roseville.