Roseville Hyundai

I went in with an idea of what I wanted but had a lot of questions. Pavlo was very knowledgeable and patient with all of my questions. I felt like he really... knew Hyundai vehicles and especially all of the features of the new Santa Fe's. I never felt pressured by him or the Sales manager, and feel like I got everything I wanted for a reasonable price. They even worked with me on my trade-in. And 1 week later, I received a tin of chocolate chip cookies in the mail as a thank you...really makes me feel valued as a customer!

My husband recently shipped out. The car was acting crazy; first time I've had to deal with a problem at Hyundai. Chris took care of everything; stress... free and a priority. My husband is ALWAYS saying great things about this young man, now I know why!

I purchased a vehicle from Roseville Hyundai and had one of the best experiences ever while buying a car. The customer service in the service department... is great.

We purchased and love our 2020Santa Fe. Unfortunately we will never deal with a dealership owned and operated by Chris nor work with sales managers Joey... or Spencer. The owner and sales managers are rude and obnoxious. We were assured by Spencer he Would work with the dealership on an issue that remained (although we had signed the purchase contract) before we came back to pick the car up, which was still in transit. TO NO AVAIL. Not only did he refuse to honor his prior statement, while we were there he went to the owner and returned with a flat out NO. Joey, Spencer's boss stepped in and became even more rude and loud and said we owned the car and they had no interest in resolving the issue. Joey continued with, you signed the contract. If you don't want the car, you will end up losing your down payment and if I have to take you to court I will and will ruin your credit. All the while, Chris, the owner, sat behind the counter, listening but unwilling to come out and say anything at all to us. Bottom line, the vehicle is great, but the dealership will never receive our business when it comes to acquiring another car.

Very very unprofessional and rude behavior from SALES staff including Sales manager. Today I visited to service my Elantra (bought from this store few... yrs back). I am in the market to buy a hybrid. While I was waiting for the service to be done, I approached a sales associate for test driving Ioniq hybrid. I was asked if I am buying it today, I said I am in the market and will buy within next 2-3 weeks, not today. He responded that he will look for a hybrid to test drive and will let me know. Never heard back from him for an hour. In the meantime servicing was done. I approached the sales manager just to let them know that I felt that as I was not buying the car today, they were ignorant and even did not show the courtesy to update me (they were busy!!!). I just told sales manager that if they could communicate me, that would be nice. In response sales managers behavior was more rude. It clearly seemed that they don't care...Not going back to this dealership. Bought my Elantra from here in 2015, always service it here till now, but this kind of rude, unapologetic and unprofessional sales team I never saw. Will not recommend to my friends either.

I was there for about 20 mins today with both my kids walking around even went the rest room. Not one person greeted me I called the manager after I left... to tell him to take me out the call system, he told me to come back but I didn't cause I was upset with the disrespect. Manager stated that everyone was busy but as soon as another car pulled up a sales guy walked out side and greeted them, I will be purchasing my Palisade at allstar Hyundai, even though it's 2 hrs from my house. I felt embarrassed sales associates looked at me also and didn't say anything . I was even on the show room floor looking at the Palisade, and nothing so I got fed up and left. I drove all the way there ready to buy in rush hour traffic with 2 small kids to try and surprise my wife , guess tomorrow I will have to try and surprise her. Don't judge a book by its cover I might be young but I can buy any car I want . So upset .

Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it was... a transmission seal leak and on this model when the seal leaks you have to change the whole transmission due to it being a sealed system. My car was just out of warranty, Clayton went to bat for me once again submitting all my documentation and I ended up paying a minimal fee for my NEW transmission , you just can't get better service than Roseville Hyundai, they really go above and beyond... thanks again Clayton, really appreciate it....

I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I was... going to buy. She showed me around and I told her thank you very much for her time and told her when I was ready I would call her. I called her a few months later to make sure she was going to be in and when I got there Jenny met me right outside the doors with open arms. I was a bit set back (shocked) but returned the hug. I can honestly say I did not know her at that time. From that moment on I felt like I was dreaming. Seriously. Everyone treated me with such respect and didn't make me feel like I lost my dignity when I left there. I couldn't of ask for a better experience. When everything was said and done Jenny sat with me and we just talked for a long while. I believe I made a friend at that time. The manager come by and hugged me and shook my hand and said congratulations. I was so overwhelmed with the way everyone treated me. I would recommend this dealer Roseville Hyundai to anyone. This is aging myself but at one point during this time the thought went through my mind. (Am I on candid camera). LOL. That's how unbelievable this visit felt. I have to mention Patrick and the finance manager. What wonderful people. Jenny is a high energy personable young lady and I would recommend asking for her when you go in. No pressures at all from anyone. Love Roseville Hyundai.

Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with some... of the nightmare dealerships over the years it's a joy to go to Roseville Hyundai. Chris Calden has been an excellent service rep, always taking me on short notice, and finishing repairs in the time frame he quotes me, the consummate professional

Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instead... of 10,000. Re-signed new contract. Ok we all make mistakes. During this time we cant set up online account because they haven't turned in paper their work. As her first payment looms in limbo here comes Week two. So now they screwed up on a ,01% on value of vehicle (something like that) which put an additional $7 a month to the payment. I said that's your mistake not ours. Manger said he didn't care we had to pay. How do you do that. So I told my daughter to give the car back or pay the extra screw up. If I was smart I would of just left, we have a signed contract! But know I'm not. Not to mention being a intimidated by the staff acting as if their living in the movie "The Godfather". Now, two months later they send me a bill for a past due payment. That they will not get. See in court.