Reviews
RUNAWAY.
Purchased a car back in November from Ryan Ragland and have had nothing but issues with the car. EVEN GOT A WARRANTY. Unfortunately that doesnt mean anything to autosource. If you need a car that is going to have non stop problems. Here is the place to go. Even after turning in my car 5-6 times to them. They just returned it and lied saying they fixed the problem. or they clear the codes and hope I won't notice. Yes they finally gave in and fixed my transmission, water pump and Motor mounts. But no joke.... It took alot of heartache and even threat of legal action before they did anything. not only that but they completely drained my gas tank everytime i turned it in, would return it dirty as xxxx and never disclosed that both my key FOBs aren't functional. Rima is a crook. DONT GO HERE.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to extend a big mahalo to Mike my salesman
I would like to extend a big mahalo to Mike my salesman and to the owner, Rima. His sales staff was professional and made the whole experience painless. I highly recommend them for your automobile needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words for Mike and our team, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!
Since I am looking for an older, "retirement truck" that
Since I am looking for an older, "retirement truck" that I want to turn into a hotrod, I've recieved about a dozen emails with some nicely partial and fully completed Chevy C-10s that are looking good! No more scouring the internet for hours on end looking for a truck as they all come to my inbox! Great idea, and I'm finding more and more shops/dealerships that have completed trucks ready to go! I have a jumbo CD that matures this December, so I will be shopping!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Timothy and our team, and we look forward to working with you again.
**do not make the same mistake i did** if i could give
**do not make the same mistake i did** if i could give them no stars then i would! bought a car from this company in april 2022 through the carousel leasing program. experienced problems with the first car i leased (tesla model 3). car was unable to charge in public charging stations. i addressed the situation with maureen (leasing manager), she seemed very uneducated on the tesla features and always busy to answer any of my questions. decided i didn't wanna deal with the car so a couple thousand dollars later i traded it to a model x. after 1 month of driving the new vehicle i get overcharged $200 more a month on what i was expected to pay. they made an error on my mothly payments but seems like no one was educated enough to give me an answer right away. they later reimbursed after many back and forth conversations. then i experienced, air suspension compressor disabled which causes the car to not lift to normal driving height. i addressed maureen once again, she passed me along to carlos who wasn't educated well enough in this department and told me i could only bring in my car to service on sundays which doesn't make sense at all. its an inconvenience to me that we invest in all this money to drive nice cars, for it to be running like trash! i tried to see what my options were but maureen doesn't know how to provide quality service to her clients. she doesn't respond back to any text/calls in a timely manner, but yet shes the only one that can handle scenario's like this. today i went in, in hopes we could work something out because it was an inconvenience to me. finally got a chance to speak with maureen today in person and she was not helpful in anyway and even told me to just end the lease. like seriously? i gave them so much business and this is how they treat their clients? so, since she stated that to me, the situation escalates and now im talking with rima (owner). at this point, im not interested in even continuing doing business with them! ive known rima for years and he didn't even get my name right! he basically sat there making excuses and blaming everything on his associates. like he needs take accountability and obviously educate his employees better!! this place is only concerned about $$$ when they should be more focused on building better relationships with their clients!! take this as a lesson learned and don't make the same mistake i did! if you want to be valued, then take your business elsewhere!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.
Mechanical issues with cars
bad car mechanical issues right after I bought the car but said nothing was wrong with the car. Went to fix but still things mechanically wrong with the car even tho “nothing was wrong with the car.”
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Fast and easy sale
Quick and easy to sell my used car with an offer that was in my target range. Noah was straightforward and super friendly. Easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Jennifer, and we're happy to hear that we met your expectations. Thank you again for choosing Autosource Hawaii, we look forward to having you as one of our valued customers for many more years to come!
Sold My Honda Insight
Made appointment with Kyle, he was very helpful and efficient. He was kind, respectful, and got me a great deal. Sold my car - very easy experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Mr. Narayan is the best dealer He is one of a kine We really really like him We gave him 1000 points For his best of the best work with us with our expensive car
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Malu salesperson with awesome customer service
Malu was so helpful and has great customer service for this line of work.I was very pleased with his knowledge and how he went above and beyond to help me sell my truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
Ask for Malu
In less then one hour I was shown a great car with a great Car Fax Report that was even discounted so that I could afford to purchase that day with out the need for financing. No pressure I was treated with respect by the sales person; Malu. Highly recommend this place
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your feedback on your recent visit to Autosource Hawaii. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!