Reviews
My sales representative Jay was good at trying to put me
My sales representative Jay was good at trying to put me in something cost wise. Did everything possible to help me and he was extremely honest when I asked about a few cars that I did like and was in my budget. Only issue is they didn’t fill up my gas tank and they really are not into giving good deals to people is just amazing how much inventory they have. I did end up with a vehicle so I do have transportation. Should have went to Jerry well now you know
My sales representative Jay was good at trying to put me
My sales representative Jay was good at trying to put me in something cost wise. Did everything possible to help me and he was extremely honest when I asked about a few cars that I did like and was in my budget. Only issue is they didn’t fill up my gas tank and they really are not into giving good deals to people is just amazing how much inventory they have. I did end up with a vehicle so I do have transportation. Should have went to Jerry well now you know
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesman was very rude and didn’t honor the advertising
Salesman was very rude and didn’t honor the advertising price of the truck, i WILL NEVER EVER GO TO THERE AGAIN..
Salesman was very rude and didn’t honor the advertising
Salesman was very rude and didn’t honor the advertising price of the truck, i WILL NEVER EVER GO TO THERE AGAIN..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We bought a 2023 Tahoe with about 9,000 miles on it.
We bought a 2023 Tahoe with about 9,000 miles on it. The dealership was honest and trustworthy, they made a promise and kept their word!!! I would and will use them again and encourage all my friends and family to do the same!!!
We bought a 2023 Tahoe with about 9,000 miles on it.
We bought a 2023 Tahoe with about 9,000 miles on it. The dealership was honest and trustworthy, they made a promise and kept their word!!! I would and will use them again and encourage all my friends and family to do the same!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to get you exactly what you needed, Tim. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Autosource Hawaii!
No contact.
No contact. Auto source never bothered to follow up. How would you feel! No great review to be written here, I’d reccommend going somewhere else.
No contact.
No contact. Auto source never bothered to follow up. How would you feel! No great review to be written here, I’d reccommend going somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
BUYERS BEWARE.
BUYERS BEWARE... Bought a vehicle back in June of last year. I had my vehicle for less than 6 months and my car is back in the shop for a second time. About a month ago I was experiencing catastrophic mechanical issues with my transmission. I Went back to the dealership and was put in a loaner for 3 weeks. Got my car back and no repairs were done. They even said they found and fixed the issue but never disclosed what was wrong, if anything was broken or if they replaced anything. Now I'm in a loaner for a third time since buying the car. Seriously BEWARE. Rima the owner was no help at all. Sure he did a good job at being nice and friendly but at the end of the day. He will not fix issues with a car that is already sold, has no follow through and will take your money and run with it. DO NOT GO HERE
BUYERS BEWARE.
BUYERS BEWARE... Bought a vehicle back in June of last year. I had my vehicle for less than 6 months and my car is back in the shop for a second time. About a month ago I was experiencing catastrophic mechanical issues with my transmission. I Went back to the dealership and was put in a loaner for 3 weeks. Got my car back and no repairs were done. They even said they found and fixed the issue but never disclosed what was wrong, if anything was broken or if they replaced anything. Now I'm in a loaner for a third time since buying the car. Seriously BEWARE. Rima the owner was no help at all. Sure he did a good job at being nice and friendly but at the end of the day. He will not fix issues with a car that is already sold, has no follow through and will take your money and run with it. DO NOT GO HERE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Just before Christmas I went into Autosource to look at a
Just before Christmas I went into Autosource to look at a 2009 BMW z4. I've owned one before and of all the cars I've driven over the past 57 years, it was my all time favorite! Having retired a decade ago, I didn't see any means of purchasing or financing another one because of my low income and credit score. When I went in I explained to the salesman, Ray Wolmers, that I really didn't want to waste his time because I doubted that they could do anything for me, but that if he wouldn't mind taking the time I would like to give it a shot. In spite of that he was extremely patient and respectful. It took a little while, but working with Mr. Wolmers and the owner, they came up with a plan that was better than I was actually expecting! And to be honest I consider it a gift because there was no way it should have happened! I can't tell you how grateful I am for their willingness to go the extra mile (so to speak, lol) and make it happen - - and how happy I was to drive it home the same day!! At the time of this writing I've now been driving the car for about a month and whenever I've had a question, Ray has responded immediately. I couldn't be more satisfied with a sales rep or a dealership.
Just before Christmas I went into Autosource to look at a
Just before Christmas I went into Autosource to look at a 2009 BMW z4. I've owned one before and of all the cars I've driven over the past 57 years, it was my all time favorite! Having retired a decade ago, I didn't see any means of purchasing or financing another one because of my low income and credit score. When I went in I explained to the salesman, Ray Wolmers, that I really didn't want to waste his time because I doubted that they could do anything for me, but that if he wouldn't mind taking the time I would like to give it a shot. In spite of that he was extremely patient and respectful. It took a little while, but working with Mr. Wolmers and the owner, they came up with a plan that was better than I was actually expecting! And to be honest I consider it a gift because there was no way it should have happened! I can't tell you how grateful I am for their willingness to go the extra mile (so to speak, lol) and make it happen - - and how happy I was to drive it home the same day!! At the time of this writing I've now been driving the car for about a month and whenever I've had a question, Ray has responded immediately. I couldn't be more satisfied with a sales rep or a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ray and our team, and we look forward to working with you again.
RUNAWAY.
Purchased a car back in November from Ryan Ragland and have had nothing but issues with the car. EVEN GOT A WARRANTY. Unfortunately that doesnt mean anything to autosource. If you need a car that is going to have non stop problems. Here is the place to go. Even after turning in my car 5-6 times to them. They just returned it and lied saying they fixed the problem. or they clear the codes and hope I won't notice. Yes they finally gave in and fixed my transmission, water pump and Motor mounts. But no joke.... It took alot of heartache and even threat of legal action before they did anything. not only that but they completely drained my gas tank everytime i turned it in, would return it dirty as xxxx and never disclosed that both my key FOBs aren't functional. Rima is a crook. DONT GO HERE.
RUNAWAY.
Purchased a car back in November from Ryan Ragland and have had nothing but issues with the car. EVEN GOT A WARRANTY. Unfortunately that doesnt mean anything to autosource. If you need a car that is going to have non stop problems. Here is the place to go. Even after turning in my car 5-6 times to them. They just returned it and lied saying they fixed the problem. or they clear the codes and hope I won't notice. Yes they finally gave in and fixed my transmission, water pump and Motor mounts. But no joke.... It took alot of heartache and even threat of legal action before they did anything. not only that but they completely drained my gas tank everytime i turned it in, would return it dirty as xxxx and never disclosed that both my key FOBs aren't functional. Rima is a crook. DONT GO HERE.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to extend a big mahalo to Mike my salesman
I would like to extend a big mahalo to Mike my salesman and to the owner, Rima. His sales staff was professional and made the whole experience painless. I highly recommend them for your automobile needs.
I would like to extend a big mahalo to Mike my salesman
I would like to extend a big mahalo to Mike my salesman and to the owner, Rima. His sales staff was professional and made the whole experience painless. I highly recommend them for your automobile needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words for Mike and our team, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!
Since I am looking for an older, "retirement truck" that
Since I am looking for an older, "retirement truck" that I want to turn into a hotrod, I've recieved about a dozen emails with some nicely partial and fully completed Chevy C-10s that are looking good! No more scouring the internet for hours on end looking for a truck as they all come to my inbox! Great idea, and I'm finding more and more shops/dealerships that have completed trucks ready to go! I have a jumbo CD that matures this December, so I will be shopping!
Since I am looking for an older, "retirement truck" that
Since I am looking for an older, "retirement truck" that I want to turn into a hotrod, I've recieved about a dozen emails with some nicely partial and fully completed Chevy C-10s that are looking good! No more scouring the internet for hours on end looking for a truck as they all come to my inbox! Great idea, and I'm finding more and more shops/dealerships that have completed trucks ready to go! I have a jumbo CD that matures this December, so I will be shopping!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Timothy and our team, and we look forward to working with you again.
**do not make the same mistake i did** if i could give
**do not make the same mistake i did** if i could give them no stars then i would! bought a car from this company in april 2022 through the carousel leasing program. experienced problems with the first car i leased (tesla model 3). car was unable to charge in public charging stations. i addressed the situation with maureen (leasing manager), she seemed very uneducated on the tesla features and always busy to answer any of my questions. decided i didn't wanna deal with the car so a couple thousand dollars later i traded it to a model x. after 1 month of driving the new vehicle i get overcharged $200 more a month on what i was expected to pay. they made an error on my mothly payments but seems like no one was educated enough to give me an answer right away. they later reimbursed after many back and forth conversations. then i experienced, air suspension compressor disabled which causes the car to not lift to normal driving height. i addressed maureen once again, she passed me along to carlos who wasn't educated well enough in this department and told me i could only bring in my car to service on sundays which doesn't make sense at all. its an inconvenience to me that we invest in all this money to drive nice cars, for it to be running like trash! i tried to see what my options were but maureen doesn't know how to provide quality service to her clients. she doesn't respond back to any text/calls in a timely manner, but yet shes the only one that can handle scenario's like this. today i went in, in hopes we could work something out because it was an inconvenience to me. finally got a chance to speak with maureen today in person and she was not helpful in anyway and even told me to just end the lease. like seriously? i gave them so much business and this is how they treat their clients? so, since she stated that to me, the situation escalates and now im talking with rima (owner). at this point, im not interested in even continuing doing business with them! ive known rima for years and he didn't even get my name right! he basically sat there making excuses and blaming everything on his associates. like he needs take accountability and obviously educate his employees better!! this place is only concerned about $$$ when they should be more focused on building better relationships with their clients!! take this as a lesson learned and don't make the same mistake i did! if you want to be valued, then take your business elsewhere!!
**do not make the same mistake i did** if i could give
**do not make the same mistake i did** if i could give them no stars then i would! bought a car from this company in april 2022 through the carousel leasing program. experienced problems with the first car i leased (tesla model 3). car was unable to charge in public charging stations. i addressed the situation with maureen (leasing manager), she seemed very uneducated on the tesla features and always busy to answer any of my questions. decided i didn't wanna deal with the car so a couple thousand dollars later i traded it to a model x. after 1 month of driving the new vehicle i get overcharged $200 more a month on what i was expected to pay. they made an error on my mothly payments but seems like no one was educated enough to give me an answer right away. they later reimbursed after many back and forth conversations. then i experienced, air suspension compressor disabled which causes the car to not lift to normal driving height. i addressed maureen once again, she passed me along to carlos who wasn't educated well enough in this department and told me i could only bring in my car to service on sundays which doesn't make sense at all. its an inconvenience to me that we invest in all this money to drive nice cars, for it to be running like trash! i tried to see what my options were but maureen doesn't know how to provide quality service to her clients. she doesn't respond back to any text/calls in a timely manner, but yet shes the only one that can handle scenario's like this. today i went in, in hopes we could work something out because it was an inconvenience to me. finally got a chance to speak with maureen today in person and she was not helpful in anyway and even told me to just end the lease. like seriously? i gave them so much business and this is how they treat their clients? so, since she stated that to me, the situation escalates and now im talking with rima (owner). at this point, im not interested in even continuing doing business with them! ive known rima for years and he didn't even get my name right! he basically sat there making excuses and blaming everything on his associates. like he needs take accountability and obviously educate his employees better!! this place is only concerned about $$$ when they should be more focused on building better relationships with their clients!! take this as a lesson learned and don't make the same mistake i did! if you want to be valued, then take your business elsewhere!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.