West Metro Buick GMC

I was very excited going into the dealer to start my first vehicle buying experience. That changed very quickly as I started the conversation on a truck I was interested in on the lot. The first representative was short and seemed irritated that I was asking questions regarding a used pickup. Never got the name of the individual. He then asked a different sales rep to take me. Cian came out and was helpful at first. I conducted a test drive then came back to utter chaos. There were 3 customers and 5 workers as I came in the door which all seemed stressed out about the customers. Cian asked how I liked it and proceeded to tell me how many people were interested in the truck and that it won’t last long so I should get it if I want it, however, was not “pressuring me.” He informed me that they have the best finance group and can help get me to where I want to be. I informed him that this is my first car buying experience, and that I would like to go through this process slower so I understand what all the information means. We came to conclusion being that it was close to closing time to put down a deposit and to follow up the following Monday. As we are completing the transaction Cian ask a coworker to start his vehicle to warm up. To me, this seems disrespectful to the customer that he is in a rush to get out of the store when there were still unanswered questions. I was simply told on Monday that the finances won’t work. There was no paperwork shown or any explanation behind the finances. As a first time car buyer I was very confused why this was the case. This was all done in the lobby, never in the privacy of an office. I left The dealer without a truck and quite frankly would not recommend or want to do business with West metro.

Jared was great, I told him what I was looking for he got everything together and we walked out that day with a new Terrian. I would highly recommend Jared as your sales person, great customer skills etc.

I did an out of state sale over the internet and had the best experience with my salesman Jared Nebel, he was very professional and knowledgeable. The transaction was smooth and handled with the upmost care on his part. He’s definitely a 5 star salesman!

Kent was excellent and really knew allot about the car I wanted to buy! Thanks also to Ryan H. to help the process go smoothly!

great working with them.Just wish I would got my weather tech stuff back but was told no I couldn't get it back . Because it wouldn't work.wanted them anyway

Its always a pleasure to deal with west metro .The staff there are always friendly and very helpful. I would tell anyone looking to purchase a car or truck to go to westmetro. You wont find any better staff to deal with.

kent kalkbrenner great guy to work with!! I would definitely buy another car from him ...dealership and people that work there are real nice thumbs up

By far the best and fastest vehicle buying experience I've ever had. I will be sending everyone I know there to buy a vehicle!

West Metro has excellent customer service. Kent was great to work with he made sure we got the vehicle we were looking for. Will definitely purchase another vehicle from West Metro. Thanks again Kent! Susan

I’m excited to say that I have just leased a new vehicle for the third time through Jared Nebel. Jared was wonderful to work with, answered all of my questions and was SO helpful. I felt at ease asking any questions I had. Thank you Jared! Also thank you to Ryan in finance for walking me through the paperwork.