Billion Auto - Chevrolet, Buick, GMC, Cadillac of Iowa City

Catherine, Thank you for leaving us a review, we take these seriously and work on doing a better job for our customers. I have sent this to the Ge...neral Manager, as well as the sales managers to ask them to look into this. We train our sales team to be consumer friendly, transparent, and to create a relationship and not as another car deal. I apologize for not doing a better job, especially when you ask a question, we should be providing a better response with an answer to your question. We will be working on this, and modifying our response to questions about a vehicle. Thanks again for leaving us a review, we value it and helps us be a better dealership that exceeds our customers expectations!

Thank you, Heather!

Hello and thank you for your review, if you let me know your contact information - we can help you get to the bottom of this! We usually do a fantasti...c job with all our customers, and offer top notch communication and customer service. Apparently we have missed the mark here, and we would like to know more. Please contact our customer care department ASAP! That number is 888-995-3910. Thank you.

Casey, Thank you for your comments, and we are glad that Eric helped you find the vehicle you were looking for! We are glad that we were helpful and... that you found the right truck, we hope you enjoy driving it for many years. Thank you for choosing Billion Chevrolet, Buick, GMC, Cadillac of Iowa City! Congratulations on your new vehicle purchase!

Daymen, We are sorry to hear about your experience, and without any details, I can't help you with your questions. During your visit, there are circu...mstances that we don't control IE what a bank will borrow based on the finance side, as we are always trying to match a vehicle that you prefer, and to what vehicle payment works for you. Please contact our customer care department at 888-995-3910, we are here to help!

William, Thank you for leaving a review of your experience with us, feedback is very important to us. Although I can't explain why we didn't get you...r vehicle back on time, I wish to apologize that this has caused you to be inconvenienced, and we get it. Our technicians are factory trained, and we usually do a good job estimating cost and time to get a repair completed. Without knowing anything about your case, my thoughts are that there were other issues that needed to be addressed to fix the fault correctly. Your service adviser should be explaining this to you, as we normally do an excellent job going over the repair order and getting the facts of the matter over to you. I am surprised you weren't explained in detail what would be covered, and ANY TIME there are additional expenses, we contact the customer to go through the authorization process. Nevertheless, if you would like to speak with someone in customer care about your situation, please contact us at 888-995-3910. Thank you.

Rachele, I have forwarded your comments to our general manager, and hopefully we can get to the bottom of this! We usually do a fantastic job with a...ll our customers, and feel that our service techs are factory trained and competent in all manners of repair. Apparently we have missed the mark here, and we would like to know more. Please contact our customer care department ASAP! That number is 888-995-3910. Thank you.

Sara, First off...CONGRATULATIONS on your new vehicle purchase! We hope you enjoy driving it for many years to come. Thank you for your review an...d comments with regards to your recent visit to Billion Chevrolet/Buick/GMC/Cadillac of Iowa City. We really appreciate your business, and want to thank you again. Thank you for shopping with us, we hope to see you again with your next vehicle purchase!

Matt, I responded to your review from yesterday 2/25/2019, with a request for you to contact our customer care department with regards to your recent... experience with us. I noted you mentioned your grievance over the DesMoines GMC/Buick location, but you are insinuating the experience happened at our Iowa City location? In particular, we tried to do some research on your visit, without your full name we are only assuming that you are letting us in on the full experience. Our dealerships have a track record of transparency, and one of putting together deals that not many dealerships can match. After requesting for you to contact our customer care department to assist us in researching your grievance, you have not done so. That number again is 888-995-3910. While I am admitting at times, a car deal may not appear to be correct in your eyes, we have attempted to assist you on your claims of our dealership trying to sucker you in on the deal. Obviously, anyone who doesn't find we are competitive can always take that deal down the street. We understand that to earn your business, we have to offer the best value for the price. Knowing there are other dealerships which you can choose to put another deal together, something smells here with the fact we weren't more aggressive. Often when we see a difference in trade in values, it is because we do a full vin number decode and use four sources to find trade in values for that zip code for our dealership. Nonetheless, claiming you were at our Iowa City location AND at the DesMoines location with the same story verbatim, all I have to ask is - what is true here and what is not?