Billion Auto - Chevrolet, Buick, GMC, Cadillac of Iowa City

Kimberly, We apologize for our service department not providing updates to the status of your vehicle. We will be forwarding your comments to the ge...neral manager so that he can address this. We would appreciate more details regarding your experience with us IE who was the service writer, and what the problem with your vehicle is. We will try and get this resolved for you ASAP as to why the vehicle is still not fixed correctly. Please contact our customer care department at 888-995-3910, we want to hear from you ASAP! We are here to help.

Thank you for your feedback, we appreciate the input and comments! We apologize about your visit with us, and that your experience wasn't a complete ...five star visit, and we would like to know more. There are a lot of variables in the market, we think we provide quality and value for all of our retail vehicles. Due to a lack of newer high quality vehicles in the used vehicle market, prices have been changing quite rapidly. We always price our vehicles competitively. The Internet provides this complete transparency while shopping, after all, shopping on-line has provided means for finding the best deal on the vehicle you are interested in. Our goal is to provide the most value for the money on all of our vehicles. We know the consumer expects the most bang for the buck, and we believe we provide the best value for the money in the market. We would like to know more about your experience with us, please contact our customer care department at 888-995-3910, we want to hear from you!

Thank you, Heather!

Steve, We are sorry to hear about your experience with us, and apologize for our staff for not being able to communicate effectively. There are many... dynamics going on in the used vehicle business, as the VIRUS has made this segment unstable and unpredictable. It sounds as if we were trying to let you know that we had a buyer on this vehicle, and that if you were interested we would need some type of move forward so that you could enjoy the vehicle before it was sold. The way the used car business is, with a limited supply and our aggressive pricing, we are selling on the lot what we own and we can't control the heavy demand for clean used vehicles. From your review, we cannot ascertain if you were financing with us. We always welcome you to use your own bank/lender if you choose to, we usually will match that rate or provide an even better rate most of the time. If you feel as if we were changing the terms, that is because the banks were returning a quote for a rate/payment, which is beyond our control. Our #1 goal, is to provide a quality vehicle, at a great price, and at the lowest payment possible for every deal. Thank you for giving us an opportunity to do business with you, we appreciate that and look forward to serving you again in the future. We try for every deal to come together, sometimes it just doesn't work out and we are sorry we weren't able to meet your expectations.

Julie, Thank you for your review and recommendation, we appreciate your business! We are glad to hear that your visit with us went well, and that we... provided the service and respect you deserve. We try and provide a very comfortable experience, as well as transparency so that you can make the best decision on what works best for you. Thank you for choosing Billion Auto - Chevrolet, Buick, GMC, Cadillac of Iowa City, congratulations on your new vehicle purchase!

Tina, We understand your frustration, and agree with you that we should be treating everyone with professionalism and appreciation! We are sorry abo...ut your visit being terrible, and we are working on this. Your review was sent to the general manager for review, he will be addressing these issues. We try to provide a complete five star experience for everyone, we obviously missed our standards here! Thank you for giving us the opportunity, we also appreciate your feedback.

Sherman, Thank you for your review and recommendation, we are glad that your visit with us was great, we look forward to seeing you again in the futu...re! Congratulations on your new vehicle purchase, and thank you for choosing Billion Chevrolet, Buick, GMC, Cadillac of Iowa City!

Cody, We are sorry that our repeated attempts to explain the sales price for the vehicle is correct. The facts remain. When the lender that is fina...ncing your vehicle sets the fees and interest rate, it is beyond our control. The lender bases the interest rate and down payment based on risk. Finance laws are very strict, and we adhere to them 100 percent . You are being deceitful in your review, the difference in price did not reflect a gender, it reflected the financing IF a co-signer was involved as we had recommended from the get-go. We appreciate you giving us the opportunity to do business with us, we work with more lenders than anyone else around. We look forward to serving you again in the future.

We are sorry about the way your visit with us turned out, we like to be known for our transparency and excellent value. We try and put together the b...est deals by offering top dollar for trade in vehicles, and we price our vehicles very competitively. Sometimes things just don't work out, we wish we could have 100 percent satisfaction for every guest that visits our dealership. We would like to know more about your experience with us, so please contact our customer care department at 888-995-3910, we want to hear from you!

Trina, Thank you for your review, we are glad that you found your experience to be enjoyable...as it should be! We appreciate your business, and con...gratulations on your new vehicle purchase! Thanks for choosing Billion Auto - Chevrolet, Buick, GMC, Cadillac of Iowa City.