Don Wallence Auto Sales

3.9 out of 5 3.9
Rectangle 48
Sales
Service Closed

Don Wallence Auto Sales Hours

Sales

Monday

9:30 AM - 7:00 PM

Tuesday

9:30 AM - 7:00 PM

Wednesday

9:30 AM - 7:00 PM

Thursday

9:30 AM - 7:00 PM

Friday

9:30 AM - 5:00 PM

Saturday

9:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2012

Don Wallence Auto Sales can provide you an experience like no other. Every vehicle is fully serviced in our on site repair center so we can offer a safe and reliable vehicle. We prove this with a few guarantees.

...


*First, we will show you our service records along with any parts and labor we incurred.
*Second, available is an Autocheck Car Fax report.
*Third, we'll present the Kelly Blue Book value.
We offer warranties and GUARANTEED Credit Approval!
We will settle for our lowest possible profit.
After 41 years in business an educated consumer is our best customer!

"WE CAN GUARANTEE CREDIT APPROVAL"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 5, 2019

    I talked to them on phone car had low miles they told me tire where newer and car had a clean car fax When I got there tires where almost down to the... wear bars and the car had 2000 dollars worth of damage on the passengers side nice to know all this before I drove over 2 hours each way I'd stay clear of this place

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Steve, I told you I can get 4 brand new tires for $48.00 a piece and would happly put them on. I owned a body shop for 25 years and politly disagreed ...with you that it would cost $2000 to repair. They were scratches not dents. I assumed they were issues you could live with since you made me an offer taking the car as is and I countered by lowering the price by $1195. off the sticker price. You asked for a local place to eat breakfast and said you will think the offer over. A customer walked in after you and applied for credit to purchase the vehicle. He barely noticed the damage you are describing. I explained to him your assesment of our vehicle and he adamently disagreed. Hardly $2000 worth of damage. I am defending my position as well as another customers and would have appreciated a more honest and fair condition assesment not worthy of telling customers to "stay clear of this place".

  • 1.0 out of 5
    May 22, 2019

    DO NOT BUY A CAR FROM THESE CHEATS. They sold me a car and had a "mechanic" vouch that it was in fine shape and within 6 months I had 4,500 in repairs... needed. The electrical system had tons of issues, the battery needed to be replaced, along with a slew of other issues. If they try to sell you a car, run screaming or you'll regret it.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • December 15, 2019

    I just bought a car from them and I gotta say that they are super friendly and are trying to do what’s best for their customers. These guys repaired so... much of this car to the point where it looks almost new. Great car for a great price. I highly recommend this dealer!

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5-star review. It is certainly our pleasure having you as a new customer. A great car for our customers is are top priority. Your s...atisfaction is our goal! Todd Wallence

  • 1.0 out of 5
    March 28, 2019

    Went to him and he said price listed on window and site were wrong he needed to charge more for the car. Then he said he could not get me the loan I needed.... But I was just at another dealer the day before said he could for the same price as don had listed. I can also prove that as I took the paper work with me when I left other dealer' So he is a lier.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, The price of the car is low for the vehicle and has not changed. It is still the same. I can not get you a loan because you want to trade in your... vehicle that has a $3000 dollar trade in value and you owe $7800. dollars on it. You said you do not have any money to put down to make up the difference. I did not lie to you, just was honest. I would recommend going back to the dealer that sold you your car you want to trade in and ask if he can help get you out of it. Unfortunately, we will not put our customers in an upside down loan. I hope you understand and I wish you luck. Todd Wallence

  • 5.0 out of 5
    March 3, 2019

    Fantastic service! Brought a dodge pickup in to have some work done and it was handled with great care. The mechanic did a great job and the truck was... finished in a quick amount of time. The Wallences are hard workers, are helpful, and are very knowledgeable people. Overall, I would recommend Don Wallence Auto Sales to all of my friends and family, places like this are hard to find.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2018

    Todd and Rick really were helpful in every step of our process in getting this car. We appreciated their effort to even try to get us an even lower interest... rate by possibly delaying to Monday when another credit union or two might be available for loan options. Then it really was awesome to hear a mechanic who worked there looking for a car for his family wanted to look at the car that we had just finalized, you KNOW it’s a good car if the mechanic wants it. So excited to have this safe car do my family!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Katy, Thank you for your detailed review. I had such a fun time dealing with you and your family. They are so nice to converse with. With great custom...ers such as yourself, we feel obligated to find you the best financing options available. Enjoy your new Subaru! Todd Wallence

  • 1.0 out of 5
    August 4, 2018

    Do not buy a car from this dealership, they do NOT tell you the truth about what is wrong with their cars!!! The breaks in the front and back are bad... and they never told me. Even when I asked about it, they said everything was good on the car. Lies!!!! I could have been killed.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Frannie, I do not have on record you purchased a vehicle from us. I would love to have a chat with you about your concern we lied to you. I am certain... I did not but, if a fellow employee did I certainly want to know about it. That employee would be terminated immediately if you had proof of the incident. After 42 years in business that would never be tolerated here. We run an honest facility here. I did take the time to question every one here and nobody seems to recall any issues. Could you have misinterpreted a conversation? If I could find you in our records I would call or contact you concerning a brake issue but, I can not find any information. Could you get in touch with me? Your dispute is rather vague. A detailed explanation is warranted. I am confident we can come to some kind of understanding.

  • 5.0 out of 5
    June 15, 2018

    These guys have the nicest cars in the area no doubt. Compared to the other dealerships in the area these guys blow them away. I love my new 2011 Toyota.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Thanks for your review and your insight on the vehicles we look to purchase. We believe looking harder for the right vehicle translates into sel...ling a better vehicle. Thanks, Todd Wallence

  • 1.0 out of 5
    June 11, 2018

    They try to sell you a car for $4,000 that's not even worth $1,000 after you realize all the problems with it. Bring a mechanic with you. Because they... will either not tell you everything that's wrong with the car or they don't check over their cars and fix them. Just a lot of perfumed pigs.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Darren, Thank you for your review. You purchased a 2000 Celica with 133,000 miles on it for $3350. thru a craigs list listing. We do not advertise AS ...IS vehicles like this one thru cars.com. Never less, you spoke with Mike concerning this vehicle. He informed you the check engine light was an issue as well as consuming oil. You were fine with the honest answers he provided and purchased the vehicle. You requested I show on the papers a lower price so you could save on sales tax. I declined because it is illegal. Hopefully you did not change it with the state of new Jersey. A week later you contacted Mike and stated you took the vehicle to a mechanic and wanted $250. dollars back. While not having to do so, $250. was sent to you. If you have any current issues with the vehicle. I could schedule you in for an appointment. You would need to pay for the repairs since the car was sold AS IS and purchased with known issues. I want to make it clear AS IS vehicles are not listed on our web site. We seldom entertain them and they are to be inspected by customers at their own discretion. Thanks, Todd Wallence

  • 1.0 out of 5
    June 5, 2018

    At first Don Wallence seemed like a nice place to buy a car, until they got our money. I purchased a Jeep from them about a month ago. First, they signed... us up for a $250 warranty without asking, just threw it in there and didn’t say anything until the papers were signed. But to be honest I wasn’t mad about it, a warranty would be a nice thing to have with a used car if something was to go wrong. Things did go wrong with it. The car would stall out a lot and the check engine light came on only a few days after purchasing it. This is when I got the run around. After calling Don Wallence to tell them about the issues I was having they basically refused to help. I let them know what was happening and asked if the warranty would cover this, to which the lady on the phone said she would have to find out. After waiting about 2 hours with no call back I decided to try them again, no answer. I called back about 6 times over the next couple days with NO answer. When I did finally get through to them they couldn’t tell me if the warranty would cover the car being looked at. They also would not lend us a car to use while it was in the shop( This would make getting to work for me impossible). So basically I am stuck trying to get this fixed on my own. Just be warned that once Don Wallence gets your money, don’t expect any sort of help from them. I won’t be purchasing another car from them and I wouldn't recommend anyone too.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
View More Reviews