Great Lakes Hyundai

4.3
(833 reviews)
Visit Great Lakes Hyundai
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2018 consumer dealer award View 2 awards
2018 consumer dealer award 2017 consumer dealer award

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New (330) 474-6384 (330) 474-6384
Used (330) 474-3661 (330) 474-3661
Service (330) 474-3763 (330) 474-3763

Inventory

See all 215 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2014.
Great Lakes Hyundai Inc. opened officially in December 2005 as the fifth and largest dealership of the Great Lakes Auto Network family of dealerships.

Great Lakes Hyundai outsold every Hyundai dealership in its sales district starting from January 2006 delivering 1090 new Hyundai cars in the 2006 calendar year. We sold 540 pre-owned vehicles of all makes in 2006. And with your help that winning streak will continue.

We believe in treating our customers the same way we would like to be treated. The Great Lakes Auto Network is committed to service and dedicated to finding "good cars for good people".
Ohio's #1 Hyundai Dealer

Service center

Phone number (330) 474-3763

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.3
(833 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

I first of all, had difficulty n getting my Genesis

I first of all, had difficulty n getting my Genesis serviced because all calls were directed to an answering service and it was three days before O talked to a service representative. When I brought my car in to be serviced for what seemed to be an ignition or battery problem, I was told it was an alternator problem so they replaced the alternator. After spending almost 1300 dollars on the replacement alternator my car was returned to me with the same problem as before.

2.0

I first of all, had difficulty n getting my Genesis

I first of all, had difficulty n getting my Genesis serviced because all calls were directed to an answering service and it was three days before O talked to a service representative. When I brought my car in to be serviced for what seemed to be an ignition or battery problem, I was told it was an alternator problem so they replaced the alternator. After spending almost 1300 dollars on the replacement alternator my car was returned to me with the same problem as before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

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5.0

They were awesome.

They were awesome. The only thing I did not like was the fact they ran my credit a bunch of times to try to get me approved before contacting me

5.0

They were awesome.

They were awesome. The only thing I did not like was the fact they ran my credit a bunch of times to try to get me approved before contacting me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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3.0

Is thr Forever Warranty a scam?

I've read the comments on this site about the "Forever Warranty" being a scam. I agree with the customers viewpionts. I still think its a scam. There is NO WAY that anyone would convince me that millions of drivers all over the country call an 800# to gget authorization to perform routine maintenance by someones local mechanic or say like Valvoline for a oil change. No way that people actually keep up with this EVERY TIME they have something done. So tell me this.... if its not a scam what it the percentage of Forever Warranty have you honored and perfomed powertrain replacements or repairs as opposed to how many claims have been submitted and have been denied. Im going to guess your percentage for repairs will be on 2% to 5% range, and thats being generous. I have bought 4 vehicles from this dealership, and my mother has bought 3 cars. So i am VERY familiar with this dealership.

3.0

Is thr Forever Warranty a scam?

I've read the comments on this site about the "Forever Warranty" being a scam. I agree with the customers viewpionts. I still think its a scam. There is NO WAY that anyone would convince me that millions of drivers all over the country call an 800# to gget authorization to perform routine maintenance by someones local mechanic or say like Valvoline for a oil change. No way that people actually keep up with this EVERY TIME they have something done. So tell me this.... if its not a scam what it the percentage of Forever Warranty have you honored and perfomed powertrain replacements or repairs as opposed to how many claims have been submitted and have been denied. Im going to guess your percentage for repairs will be on 2% to 5% range, and thats being generous. I have bought 4 vehicles from this dealership, and my mother has bought 3 cars. So i am VERY familiar with this dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Dealership was very welcoming & inviting the staff we’re

Dealership was very welcoming & inviting the staff we’re very knowledgeable and willing to help

5.0

Dealership was very welcoming & inviting the staff we’re

Dealership was very welcoming & inviting the staff we’re very knowledgeable and willing to help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Very friendly and helpful.

Very friendly and helpful. Made sure everything was in order and my sales rep took my call even after I left for a silly question

5.0

Very friendly and helpful.

Very friendly and helpful. Made sure everything was in order and my sales rep took my call even after I left for a silly question

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

AMAZING

Great customer service! Everyone is so approachable and helpful. The buying process was easy and stress free. I will be getting my next car from GL!

5.0

AMAZING

Great customer service! Everyone is so approachable and helpful. The buying process was easy and stress free. I will be getting my next car from GL!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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4.0

The service was good, the dealers were friendly, the

The service was good, the dealers were friendly, the actual managers? Tried a few tricks to not give me the deal I asked for, but that’s all dealerships I guess.

4.0

The service was good, the dealers were friendly, the

The service was good, the dealers were friendly, the actual managers? Tried a few tricks to not give me the deal I asked for, but that’s all dealerships I guess.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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4.0

Arron has been great to work with so far.

Arron has been great to work with so far. He has kept us updated at all times.

4.0

Arron has been great to work with so far.

Arron has been great to work with so far. He has kept us updated at all times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

I have a 2022 Santa Cruz first I take it to get service

I have a 2022 Santa Cruz first I take it to get service and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work with a third party company for that and they want me to do all the work to call them and get things set because they feel they are being a middle man and don’t want that so then they were supposed to take pictures and set that up then told me they didn’t take the pictures and need me to take them and send them to them so they can do it and then to me that’s xxxxxxxx and I shouldn’t have to do any work when I pay extra for the windshield protection so then after all of that still nothing happens and then maybe 2 weeks later the transmission blew on the cruz and I take it in to get that fixed which they did fix that but during that time I brought up the windshield again and they told me to just worry about 1 thing at a time and they’ll the transmission fixed and they’ll put the windshield in the notes which they didn’t and then I needed a loaner car so I can get to work and military drill after that being a xxxx show just to get a loaner car when my vehicle was fixed they supposedly tried calling me multiple times even tho I didn’t get a call but the service member emailed me to let me know so I then I brought the vehicle back in he said I tried calling you I said no you haven’t and I asked what number you called cuz I didn’t get nothing and he told me the number and it wasn’t mine so then I asked for him to get my contact info in the system and he said no they don’t need it so that’s some xxxxxxxx right there and really xxxxty so then I said did you get the windshield fixed and he tried acting like he didn’t know about so then he asked let me get your number so I can call you when that’s set up and he then went out and took pictures of the windshield and said he’ll give me a call now it’s been 2 weeks and nothing and I reached out to him with the email he reached out to me on and still no reply

1.0

I have a 2022 Santa Cruz first I take it to get service

I have a 2022 Santa Cruz first I take it to get service and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work with a third party company for that and they want me to do all the work to call them and get things set because they feel they are being a middle man and don’t want that so then they were supposed to take pictures and set that up then told me they didn’t take the pictures and need me to take them and send them to them so they can do it and then to me that’s xxxxxxxx and I shouldn’t have to do any work when I pay extra for the windshield protection so then after all of that still nothing happens and then maybe 2 weeks later the transmission blew on the cruz and I take it in to get that fixed which they did fix that but during that time I brought up the windshield again and they told me to just worry about 1 thing at a time and they’ll the transmission fixed and they’ll put the windshield in the notes which they didn’t and then I needed a loaner car so I can get to work and military drill after that being a xxxx show just to get a loaner car when my vehicle was fixed they supposedly tried calling me multiple times even tho I didn’t get a call but the service member emailed me to let me know so I then I brought the vehicle back in he said I tried calling you I said no you haven’t and I asked what number you called cuz I didn’t get nothing and he told me the number and it wasn’t mine so then I asked for him to get my contact info in the system and he said no they don’t need it so that’s some xxxxxxxx right there and really xxxxty so then I said did you get the windshield fixed and he tried acting like he didn’t know about so then he asked let me get your number so I can call you when that’s set up and he then went out and took pictures of the windshield and said he’ll give me a call now it’s been 2 weeks and nothing and I reached out to him with the email he reached out to me on and still no reply

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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3.0

NO OUTLETS IN WAITING AREA

Great car, 2020 Santa Fe and great service.....but bring power banks to the waiting area when your car is in for service...NO ELECTRICAL OUTLETS ANYWHERE! IN A BRAND NEW WAITING AREA!!

3.0

NO OUTLETS IN WAITING AREA

Great car, 2020 Santa Fe and great service.....but bring power banks to the waiting area when your car is in for service...NO ELECTRICAL OUTLETS ANYWHERE! IN A BRAND NEW WAITING AREA!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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