AutoTrek

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
40 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 3, 2019

    When I went looking for a 2009 Subaru Impreza, it wasn't originally at this dealership. I'd called the one I was going to to confirm that it was still... there. They said yes. I drove 38 minutes to get there only to find that they'd sold it 5 minutes before I got there and didn't call back to tell me despite my express wishes for them to do so. So, I sat down and looked for another Impreza in the area. That's when I found mine at AutoTrek. They let me in despite getting there 5 minutes before closing. They let me try out the car, and take it for a test drive. I decided to come back the following day to buy it. The best part? The ysaid they'd hold it for me for 30 minutes after I called. I got down there, the car was still there, and I took it home. AutoTrek is a good, professional looking establishment with great staff. I walked in, did my paperwork and headed out. No attempts at crazy up-sales, no giant hoops to jump through, and friendly, patient faces. Clean, professional, and forgiving to the arduous process of car buying: what more can you ask for?

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    Shopped for a used car
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  • 5.0 out of 5
    March 29, 2019

    Charlotte Spraggins has been my Auto Consultant for over 10 years. She is Amazing to work with. She makes purchasing a car Stress Free! She is intelligent,... kind and gracious. She listens to you as a customer. She does all the difficult work. You show up test drive and sign. I highly recommend Charlotte for all of your Auto Needs! Thank you Charlotte, you are the Best!

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    Shopped for a new car
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  • 5.0 out of 5
    February 28, 2019

    Pam is awesome I would deal with her at any time on any vehicle I ever need. My sister has dealt with Autotrek for over 25 years. She left at one time... but returned back because of Angel and now will only deal with Pam as well. Great service

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    Does recommend this dealer
    Shopped for a used car
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    Dealer Response

    Thank you for sharing your positive experience with Pam and with AutoTrek.

  • 5.0 out of 5
    February 27, 2019

    Charlotte Spraggins is by far the best of the best when it comes to customer service and going the extra mile. We have worked with her several times in... the past year on purchases for other family members and will come back again the next time we are in the market for a vehicle. She worked seamlessly with the dealership to get me exactly the car I wanted and even checked into all of our financing options for us. I will NEVER go back to the “traditional” way of buying a car which is a giant hassle. Charlotte makes it pleasant and even fun!

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    Shopped for a new car
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    Dealer Response

    Hi Susan, Thanks for leaving us such a splendid review. We are glad that you and your family loved our service; Charlotte will be pleased to learn of ...your high praise.

  • 5.0 out of 5
    February 21, 2019

    Charlotte is a wonderful person and she really worked with me. Trust me I really needed it. They explained everything and made sure that if I had questions... they would answer them. Great team of people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for leaving us such a wonderful review. We are glad that you and your family loved our service; Charlotte ] will be pleased to learn of your hi...gh praise.

  • 5.0 out of 5
    February 12, 2019

    Charlotte at Autotrek saved me time, money and stress of car shopping and negotiating. I am never going this alone again. She provided advice and options... that helped us find the perfect car. Will continue to refer her!

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Thank you for taking the time write a review. AutoTrek and Charlotte look forward to assisting you again.

  • 5.0 out of 5
    February 11, 2019

    Wonderful customer service from Charlotte Spraggins who made the process easy and enjoyable. I highly recommend.lots of great cars to choose from and I’m... very happy with my 2017 Kia sol

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    Shopped for a new car
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    Dealer Response

    Hi Chrisrine Thanks for taking the time to share your thoughts on AutoTrek and Charlotte. We are pleased to receive your compliments.

  • 5.0 out of 5
    February 10, 2019

    Charlotte helped me find the car I was looking for. She’s a life saver! She worked tirelessly and went above and beyond to find me the car I was looking... for. She kept me updated almost everyday. She kept sending me different pictures and links of the car I was looking for. Whenever I had questions and asked her, she was there all the time to make sure my questions were answered. I recommend her to anyone looking for a car and go through AutoTrek.

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    Shopped for a new car
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    Dealer Response

    Michael, Thank you for taking the time to write such glowing review. We are happy that you are pleased with Charlotte and AutoTrek.

  • 5.0 out of 5
    February 9, 2019

    I was referred to Charlotte Spraggins at AutTrek by a friend who had just purchased a vehicle. She contacted me quickly, communicated level of service,... and delivered on that! Purchase process - paperwork - was simple and all ready when I arrived. They even picked up the cost to Uber me for the vehicle pick up!!! Recommend this over the back and forth at a dealership.

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    Shopped for a new car
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    Dealer Response

    TC, Thanks for sharing your experience with Charlotte and AutoTrek.

  • 5.0 out of 5
    February 7, 2019

    I highly recommend Charlotte at AutoTrek. She goes above and beyond. Great experience, she provided numerous options. She made the process easy. I have... refered numerous members to her, and they always give positive feedback about their experience. ***** FIVE STAR SERVICE

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Wow, thank you Margie for leaving such a great review! Charlotte does do a great job with all of her clientele. Keep referring!

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