Reviews
Write a reviewDO NOT BUY THE EXTENDED WARRANTY. Its absolute garbage. Ive been run around the block with the warranty company. Cant get anyone on the phone and when I do the warranty company says one thing and does another. I'll never buy another car from here again! If they're knowingly willing to sell you a warranty that has sub 2 star reviews. They're Probably not going to be honest about anything else.
DO NOT BUY THE EXTENDED WARRANTY. Its absolute garbage. Ive been run around the block with the warranty company. Cant get anyone on the phone and when I do the warranty company says one thing and does another. I'll never buy another car from here again! If they're knowingly willing to sell you a warranty that has sub 2 star reviews. They're Probably not going to be honest about anything else.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I had to purchase 2 vehicles in about 2 weeks due to 2 family accidents!! Amy Strawn was incredible in helping me achieve this goal! I was an emotional wreck! She made it adorable for us and held my hand through all of it! If anyone can make things happen she can do it!! Auto Trek is amazing!!! Love this company!
I had to purchase 2 vehicles in about 2 weeks due to 2 family accidents!! Amy Strawn was incredible in helping me achieve this goal! I was an emotional wreck! She made it adorable for us and held my hand through all of it! If anyone can make things happen she can do it!! Auto Trek is amazing!!! Love this company!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was really great working with AutoTrek. The representative contacted me almost immediately and was clearly very knowledgeable. They took the time to learn about my needs and preferences and were very accommodating.
It was really great working with AutoTrek. The representative contacted me almost immediately and was clearly very knowledgeable. They took the time to learn about my needs and preferences and were very accommodating.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealership provided a great service for both the purchase and sale of my vehicle. Honest, reliable and prepared dealership!
Dealership provided a great service for both the purchase and sale of my vehicle. Honest, reliable and prepared dealership!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchased a 2003 truck from the Littleton, Colorado location. We were impressed with the speed of their process, as we were only there for a few hours in the afternoon. The sales and finance representatives were very quick and helpful; we felt no pressure to purchase the vehicle or warranty. This is one of the easiest vehicle purchases we have ever experienced, for example: they worked with us on our trade-in value, vehicle purchase price, and financing. Then they helped us feel comfortable with their transparency when they showed us the Carfax on our trade-in, their vehicle, and the through walkthrough (on their vehicle) while pointing out any potential flaws on a vehicle this age. As for the warranty...wow, never expected such amazing coverage. Outstanding value for the money spent. This location is first on my list should I need another vehicle. Two thumbs up, five stars, and a big thank you!
Purchased a 2003 truck from the Littleton, Colorado location. We were impressed with the speed of their process, as we were only there for a few hours in the afternoon. The sales and finance representatives were very quick and helpful; we felt no pressure to purchase the vehicle or warranty. This is one of the easiest vehicle purchases we have ever experienced, for example: they worked with us on our trade-in value, vehicle purchase price, and financing. Then they helped us feel comfortable with their transparency when they showed us the Carfax on our trade-in, their vehicle, and the through walkthrough (on their vehicle) while pointing out any potential flaws on a vehicle this age. As for the warranty...wow, never expected such amazing coverage. Outstanding value for the money spent. This location is first on my list should I need another vehicle. Two thumbs up, five stars, and a big thank you!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very nice people but they were trying to sell me warranties and insurance I didn't need. They got too pushy, I don't like to be rude so it was difficult to keep saying no. The sales rep didn't have much knowledge of the vehicle but they have an enormous amount of different makes and models so make sure you do your research before you go. They gave me a good deal on my trade in. They do have a lot of vehicles so it's nice place to actually shop. If you are looking to buy, you can find it here. They also didn't give me the best finance deal at first, once I told them I was going to try to get my own financing, they came back and matched the credit union. Buying a vehicle wasn't easy but it wasn't very difficult at the same time. They also said they would get me another key and that the guy came in on Thursday and I could buy one, but have not heard anything. I have not gotten a follow up call to see if I needed anything or had any questions after the sale.
Very nice people but they were trying to sell me warranties and insurance I didn't need. They got too pushy, I don't like to be rude so it was difficult to keep saying no. The sales rep didn't have much knowledge of the vehicle but they have an enormous amount of different makes and models so make sure you do your research before you go. They gave me a good deal on my trade in. They do have a lot of vehicles so it's nice place to actually shop. If you are looking to buy, you can find it here. They also didn't give me the best finance deal at first, once I told them I was going to try to get my own financing, they came back and matched the credit union. Buying a vehicle wasn't easy but it wasn't very difficult at the same time. They also said they would get me another key and that the guy came in on Thursday and I could buy one, but have not heard anything. I have not gotten a follow up call to see if I needed anything or had any questions after the sale.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Terrible Experience. Took a vehicle there to sell due to my Credit Union's Partnership with them. They asked to see the vehicle and then proceeded to drive off in it without my knowledge of them doing a test drive. I've been waiting several weeks for their offer that the salesperson promises will be in by the end of each day that never comes. No one responds to emails but they are happy to spam you constantly with marketing emails promising to buy your car quickly.
Terrible Experience. Took a vehicle there to sell due to my Credit Union's Partnership with them. They asked to see the vehicle and then proceeded to drive off in it without my knowledge of them doing a test drive. I've been waiting several weeks for their offer that the salesperson promises will be in by the end of each day that never comes. No one responds to emails but they are happy to spam you constantly with marketing emails promising to buy your car quickly.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- 4.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I have been looking for a used car for quite a while now with the prices as high as they are I found one that I was interested in and thought that the asking price was about the fair market value at this time which is high but that’s not their fault I contacted over the phone as I live out of state and spoke with TRUNG NGYUEN Who was extremely polite and helpful over the phone I have never purchased a car online before site unseen just going by photos he was very patient and considerate and I felt that I could trust him so I did make the purchase online there was even a repair that was going to be done before sending it out to me which was done properly so I received a car in the condition that I was promised I can’t say enough about his great customer service and follow up I wish I lived there just so I can stop by and say hi sometimes that’s how much I appreciated his help great guy the company came through and was represented very well by him I think he’s a great asset and they should be very grateful to have him working there I don’t think I would’ve bought the car sight unseen without his help
I have been looking for a used car for quite a while now with the prices as high as they are I found one that I was interested in and thought that the asking price was about the fair market value at this time which is high but that’s not their fault I contacted over the phone as I live out of state and spoke with TRUNG NGYUEN Who was extremely polite and helpful over the phone I have never purchased a car online before site unseen just going by photos he was very patient and considerate and I felt that I could trust him so I did make the purchase online there was even a repair that was going to be done before sending it out to me which was done properly so I received a car in the condition that I was promised I can’t say enough about his great customer service and follow up I wish I lived there just so I can stop by and say hi sometimes that’s how much I appreciated his help great guy the company came through and was represented very well by him I think he’s a great asset and they should be very grateful to have him working there I don’t think I would’ve bought the car sight unseen without his help
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our Salesman Kevin was wonderful! This was the fastest and easiest car buying experience we've had! We got a great deal on our truck@ We'll definitely do business again!
Our Salesman Kevin was wonderful! This was the fastest and easiest car buying experience we've had! We got a great deal on our truck@ We'll definitely do business again!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin Collins helped me find the perfect car for me, he went the extra mile and worked with me when I had to go out of town. We were able to lock in the sell and then finish everything else long distance. The car was ready when I got back into town, and I found him to be highly professional and he made everything easy. I am very satisfied with the integrity and customer service at AutoTrek, and I would highly recommend them.
Kevin Collins helped me find the perfect car for me, he went the extra mile and worked with me when I had to go out of town. We were able to lock in the sell and then finish everything else long distance. The car was ready when I got back into town, and I found him to be highly professional and he made everything easy. I am very satisfied with the integrity and customer service at AutoTrek, and I would highly recommend them.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase