Reviews
Great service No Great service Great service and customer
Great service No Great service Great service and customer service, was inform on repairs God
Great service No Great service Great service and customer
Great service No Great service Great service and customer service, was inform on repairs God
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you noting how smoothly the service went on your Dodge Charger. It’s great to hear our team kept you informed about all repairs. We look forward to helping with any future maintenance needs.
Quality Thank you for your service everything was great,
Quality Thank you for your service everything was great, just would be nice of yall reported to carfax
Quality Thank you for your service everything was great,
Quality Thank you for your service everything was great, just would be nice of yall reported to carfax
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your Jeep Cherokee service went smoothly. We appreciate your suggestion about reporting service history to Carfax and will pass it along to our team. Thank you for sharing your feedback and we look forward to assisting you again.
Fast and easy Real good and they are exelent and they
Fast and easy Real good and they are exelent and they clean up my truck too
Fast and easy Real good and they are exelent and they
Fast and easy Real good and they are exelent and they clean up my truck too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to learn your Ram's service was fast and that we returned your truck spotless. Thanks for highlighting our team's work. We look forward to assisting you again.
Dealing was a great help he knows exactly what he is
Dealing was a great help he knows exactly what he is doing and knows how to treat customers
Dealing was a great help he knows exactly what he is
Dealing was a great help he knows exactly what he is doing and knows how to treat customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad our team provided knowledgeable and attentive service for your Jeep. We look forward to helping you again whenever you need us.
Carolina is friendly, this is my 3 rd time in this dealer
Carolina is friendly, this is my 3 rd time in this dealer and it has been the best. I felt welcome this time and she had attention to detail.
Carolina is friendly, this is my 3 rd time in this dealer
Carolina is friendly, this is my 3 rd time in this dealer and it has been the best. I felt welcome this time and she had attention to detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to know your third visit was the best and that you felt so welcome. We’re glad our team took great care with your Chrysler Pacifica service. We appreciate your continued trust and look forward to helping you again soon.
I was quoted a much higher price in person than what was
I was quoted a much higher price in person than what was shown on the dealership website for the same oil change, even after presenting a valid mailed coupon. When I asked for an itemized breakdown to understand the price difference, none was provided and the interaction felt dismissive and unprofessional. I left without having any service completed.
I was quoted a much higher price in person than what was
I was quoted a much higher price in person than what was shown on the dealership website for the same oil change, even after presenting a valid mailed coupon. When I asked for an itemized breakdown to understand the price difference, none was provided and the interaction felt dismissive and unprofessional. I left without having any service completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paleo, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
In June of 2025 I had an oil change done to my jeep.
In June of 2025 I had an oil change done to my jeep. At the time I paid for a second oil change (paid $120 for the oil change and tire rotation for Jun of 2025 and the next one). So I went back in last week and they would not honor the 2nd part of the contract saying it had been over a year. I have the receipt showing the first one in Jun of 2025 and the next one should have been paid for. They lied with the time line of over a year. Not going to this dealership anymore.
In June of 2025 I had an oil change done to my jeep.
In June of 2025 I had an oil change done to my jeep. At the time I paid for a second oil change (paid $120 for the oil change and tire rotation for Jun of 2025 and the next one). So I went back in last week and they would not honor the 2nd part of the contract saying it had been over a year. I have the receipt showing the first one in Jun of 2025 and the next one should have been paid for. They lied with the time line of over a year. Not going to this dealership anymore.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Outstanding service writer.
Outstanding service writer. Mark was knowledgeable and very helpful. He kept me informed and explained all the repairs.
Outstanding service writer.
Outstanding service writer. Mark was knowledgeable and very helpful. He kept me informed and explained all the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Was given the runaround on a warranty repair that was
Was given the runaround on a warranty repair that was clearly under warranty. I was being charged $400 for just diagnostic and $2000 for the repair after purchasing a brand new motor a few months ago for $13,000.00. Needed to seek legal Council and speak with the service department manager in order to have my truck fixed under warranty and was still charged $220.00. Service rep would not advise me of the repairs that were made via text message instead referred me to my invoice statement once I paid the $220.00. Zero transparency.
Was given the runaround on a warranty repair that was
Was given the runaround on a warranty repair that was clearly under warranty. I was being charged $400 for just diagnostic and $2000 for the repair after purchasing a brand new motor a few months ago for $13,000.00. Needed to seek legal Council and speak with the service department manager in order to have my truck fixed under warranty and was still charged $220.00. Service rep would not advise me of the repairs that were made via text message instead referred me to my invoice statement once I paid the $220.00. Zero transparency.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Two days after receiving my truck back. It’s still leaking oil.
Lone star dodge is the place to take your truck for
Lone star dodge is the place to take your truck for excellent service , if you need tires, mechanical are any other services. I didn't make an appointment and was only waiting 50 minutes for an oil change. Lone star will do what it takes to earn your business.
Lone star dodge is the place to take your truck for
Lone star dodge is the place to take your truck for excellent service , if you need tires, mechanical are any other services. I didn't make an appointment and was only waiting 50 minutes for an oil change. Lone star will do what it takes to earn your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!