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Loganville Ford

(1,415 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(1,415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Loganville Ford from DealerRater.

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Now your usual dealership

Went for my regular maintenance and brake service. It's always great. I NEVER have a problem. three vehicles from them and soon to be a fourth. It's nice to walk in and people know me by my first name!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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PKAYLA101@GMAIL.COM

Had the works and the service was handled professionally an quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Go to Conyers or Athens Ford for your investment.

Knuckle heads is an understatement for these idiots. These people do not have integrity folks! Do yourself a favor and go to the dealership in Athens or Conyers Ga if you want to have a good reliable experience. I'm not used to giving bad reviews, but I feel that it is necessary to give you all a heads up in hoping to save someone from a bad experience. I bought a 2016 gt mustang performance package from these knuckle heads. I made an agreement with the service manager to have stripes installed. When I got my car back the stripes were not correctly installed. Dont have them install tent on your windows folks. I got my car back with a large puddle of glue spilled in the back seat. Zilon is a complete waste of money. I went ahead and had the zilon coating applied on my car because it is supposed to protect against pretty much everything, including paint getting on your vehicle. Well, wouldn't you know I drove my black car through a cloud of white paint. I Immediately let these folks at loganville Ford know and they acted like they didn't know how to handle the situation. After several back and forth communications I wound up leaving my car with these idiots. When I got it back it had scratches all over it. After speaking with mike crotch probably the biggest idiot at the company "I still have the recorded conversations" I spoke with my attorney about this and decided that it would be less of a hassle to just repaint my car rather than taking them to court. These incompetent idiots do not stand behind their agreements. Zilon is a complete waste of your money. It's not worth my time filing a lawsuit against these idiots. I will have to repaint my car because of these incompetent fools. But hey live and learn. Loganville Ford you have lost out on around $10,000.00 just in the supercharger I'm going to have installed in my car. Not to mention all of the other upgrades I will have done. If you are looking for a real Ford dealership that isn't hiding behind the Ford symbol and that will take care of you with integrity do yourself a favor and go to Athens or Conyers. I sincerely hope this saves at least one person form a horrible experience. Best of luck, Marty Grimes

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marty, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please reach out to Mike Crouch at (770) 554-9994 so we can discuss how we can turn your experience around.

Management

We were in the market for a couple of fleet trucks and the guys at Loganville Ford where very knowledgeable. Saved us a significant amount of $$. Thanks Loganville Ford

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Flex Owner

The environment was relaxed and friendly and I greatly appreciate Nathan's attention to detail in closing the detail. I would go back again for another car and I live 2 hours away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sue, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

2015 Ford Fusion

I went in not expecting to actually buy that day. They were patient with me, as I test drove 4 different vehicles. I was surprised by the prices being in line with the market at a dealership. They assisted me by answering all my questions and in making a decision that will give me peace of mind for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Loganville Ford

Great service. Great care. Couldn’t ask for better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Service on Explorer

Always efficient, professional and timely. Facility was nice and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!

Kathy

Great to work with Nathan Swope. I have bought several cars from him over the years. He makes buying cars easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Katherine, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

oil change

Good service.Didnt try to sell me anything I didnt need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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