Reviews
Every business runs into a problem occasionally.
Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.
Every business runs into a problem occasionally.
Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Maybe not.
Maybe not. They kept trying but it was aggravating to have to keep coming back.
Maybe not.
Maybe not. They kept trying but it was aggravating to have to keep coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced due to multiple visits to address issues with your vehicle. We understand how important it is for repairs to be resolved efficiently and quickly, and we regret that we did not meet your expectations in this regard. At Arnie Bauer Cadillac Buick GMC , we strive to provide exceptional service to all our customers. Your feedback is invaluable and helps us improve. We are currently reviewing your concerns to ensure we address the underlying issues and prevent similar situations in the future. We would love the opportunity to make things right. Please reach out to our customer service manager at 708-720-7363 or jmccormick@arniebauer.com so we can discuss how we can resolve your concerns and restore your confidence in our dealership. Thank you again for your feedback, and we hope to have the chance to better serve you in the future.
Great Dealership, Great Staff when it comes to buying a
Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best!
Great Dealership, Great Staff when it comes to buying a
Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am writting a review fir Services on my vehicle on
I am writting a review fir Services on my vehicle on 11/19/2024 and 11/14/2024.There was an error in the evaluation and I am giving them a 5 star for a job well done.
I am writting a review fir Services on my vehicle on
I am writting a review fir Services on my vehicle on 11/19/2024 and 11/14/2024.There was an error in the evaluation and I am giving them a 5 star for a job well done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tech left old oil filter upside down under hood leaving
Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that.
Tech left old oil filter upside down under hood leaving
Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Clumpner, Thank you for taking the time to speak with me earlier. Please allow me to extend our sincerest apologies for the error made on our end. I assure you this is highly unusual and not reflective of the standards we uphold in our department. I’m glad Mark was able to assist promptly, and I want to reassure you that we’ve taken steps to ensure you’re fully supported for your next service visit. When you’re ready, we’ve got everything arranged to take care of your needs. Should you have any additional questions or require further assistance, please don’t hesitate to contact me directly at 708-720-7363. Once again, I apologize for the inconvenience and truly appreciate your understanding. We look forward to welcoming you back soon.
Thank you.
Every time I bring my truck in for service they never do
Every time I bring my truck in for service they never do what is supposed to be performed for service
Every time I bring my truck in for service they never do
Every time I bring my truck in for service they never do what is supposed to be performed for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your service visits. This is not the level of service we aim to provide, and we would like to make it right. Our Customer Service Manager, Jessica McCormick, is available to assist you directly and ensure that any outstanding issues are addressed promptly. Please give her a call at 708-720-7363, and she will personally work with you to resolve the matter and ensure your truck receives the care it deserves. At Arnie Bauer Buick GMC Cadillac, we value your business and want to restore your confidence in us. Thank you for giving us the opportunity to improve your experience. Best regards, The Arnie Bauer Buick GMC Cadillac Team Call Jessica McCormick at 708-720-7363 to discuss your service concerns!
I’m pretty much lost for words I bought a brand new 2022
I’m pretty much lost for words I bought a brand new 2022 van from Arnie Bauer and for every month I had it I’ve had to bring it back I never enjoyed it it’s needed service every since I bought it now they telling me they don’t know what’s wrong and to bring it back I guess to tell me the same thing I’m very disappointed in this deal and not sure if I would purchase or recommend any one else after the treatment I received as a customer it should be a law against selling lemon it’s got to be something that I can do please advise
I’m pretty much lost for words I bought a brand new 2022
I’m pretty much lost for words I bought a brand new 2022 van from Arnie Bauer and for every month I had it I’ve had to bring it back I never enjoyed it it’s needed service every since I bought it now they telling me they don’t know what’s wrong and to bring it back I guess to tell me the same thing I’m very disappointed in this deal and not sure if I would purchase or recommend any one else after the treatment I received as a customer it should be a law against selling lemon it’s got to be something that I can do please advise
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a great experience with having them fix the problem
I had a great experience with having them fix the problem i was having with my car.
I had a great experience with having them fix the problem
I had a great experience with having them fix the problem i was having with my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First-class team and great customer support.
First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended!
First-class team and great customer support.
First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you had a first-class experience with our team at Arnie Bauer Buick GMC Cadillac. If you need anything else or have further questions, feel free to reach out. We appreciate your business!
Traction control
I was fleeced on their repeated attempts to repair, my 2016 gmc Acadia. I spent about $1200 on repairs to my traction control, service stabilization. After each repair on three different occasions, the problem wasn't solved, soon after I drove away. First, it was sensor in brake or gas pedal, then it was sensor in steering column, finally it was passenger module was corroded. I still have same problem. They apparently are not capable of fixing this problem. I now question any work they've done over the past six and half years. I previously have showered them with praise. No more.
Traction control
I was fleeced on their repeated attempts to repair, my 2016 gmc Acadia. I spent about $1200 on repairs to my traction control, service stabilization. After each repair on three different occasions, the problem wasn't solved, soon after I drove away. First, it was sensor in brake or gas pedal, then it was sensor in steering column, finally it was passenger module was corroded. I still have same problem. They apparently are not capable of fixing this problem. I now question any work they've done over the past six and half years. I previously have showered them with praise. No more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We will make this right. Please contact our CS Manager, Jessica at 708-720-7363 she will make sure to get the vehicle set up for an appointment asap!