Arnie Bauer Buick GMC of Matteson

On 3/10/25, I bought a 2025 Buick Envista, which is a small SUV, from Arnie Bauer Buick/GMC/Cadillac, located at 5525 Miller Circle Drive, Matteson Illinois 60443, Deal #278255. My sales person was Alexandra Malecha. The finance person was Jeff Rogers. Since buying this car, I requested wheel alignment service due to the car swerving on the road. I took the car back to Arnie Bauer and was told nothing was wrong with the wheel alignment. On 5/16/25, this car started signaling the motor was overheating, which automatically shut off my air conditioning, automatically started messaging me, several times, to put the car in park, shut the car off and let the car cool down. I had been driving for about 30 minutes. I called Arnie Bauer and could not get anyone to assist me over the weekend. On 5/20/25, I called Alex telling her I did not want the car because the Arnie Bauer Service Department called me stating they have to replace multiple parts/items hooked up to the motor. I told the Service Department person this is a new car not a used car. I bought this car with minimal miles on it, which was under 50 miles. I told Alex I want a new car. I was told by Alex and Bret (finance) to contact General Motors. What???

Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends.

Dave and the rest of the staff were amazing. When I first came in, my intention was solely to look at a bunch of different dealers and see what I liked. Even with just looking, Dave gave me the same attention as if I were buying that day without being too pushy to buy. He asked me what I liked and showed me a few options, took me for a test drive and informed me of the pricing. After looking around at other dealers, the car from Arnie Bauer was the best option and fit for me. However, it wasn?t just the car, was Dave?s amazing customer service. Other dealers once they heard I was only looking, weren?t interested in really helping with the same enthusiasm as if I were set to buy. Dave made the loookinf and purchasing process smooth, helped ensure great pricing and just overall made my first new car buying experience amazing and one I won?t forget. 100/10 experience

The service shop diagnosed and repaired my vehicle quickly within the week. Very satisfied with my service. I would recommend this professional shop. A good repair facility is rare.

They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I think they are taking advantage CL

I want to give a huge shout out to the staff at this location in matteson. As a first time car buyer it was overwhelming but Jeremy barron our sales person made it it a great experience and shout out to the manager in matteson for getting us an amazing deal and the fiance guy to you all we're amazing!

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.

Maybe not. They kept trying but it was aggravating to have to keep coming back.

Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best!

I am writting a review fir Services on my vehicle on 11/19/2024 and 11/14/2024.There was an error in the evaluation and I am giving them a 5 star for a job well done.