CarMax Texas Stadium (Irving)

Purchased a car little over a month ago. I don’t have a spare tire, it does not have the pump to inflate the tire if necessary. There were a few other issues that I had however I will leave it here for now. Now that I think about it, no one called or emailed me about how I was enjoying the car afterwards

Me and my wife brought a car from Car. We will deal with them again. In less than a year we try to trade it for a truck. They told us the car we brought from them is only worth $1500 when they charged us over $20,000 for the car

No response... Still in the market for a new SUV. I get responses from other dealerships.

It's amazing how they can ask eighteen thousand dollars for a car that has a trade in value of not even eight thousand dollars and is twelve years old!!! What a rip off!!! I guess they do believe there is a sucker born every minute!!! JJJ

Friendly and seemingly good intentioned staff, and helpful in some ways, but lots of miscommunication about pick up of the vehicle we were purchasing. We confirmed in writing a time with sales rep, only to be told 10 minutes before pickup that the dealership will not even be open at that time (9am) and we needed to reschedule.

Very professional and knowledgeable regarding vehicle, made buying experience very pleasant. Dwayne and Mina were very helpful.

My husband and I have purchased 4 cars from this location and always had great experiences. Well not this time. Stay away from Sarge, one of the salesmen... I understand firsthand how Covid has changed many industries and caused a lot of problems in processes. My issue, outlined in the timeline below, is the complete lack of follow through, absolutely minimal communication, lack of customer care, and then absolutely ignoring us! Fine, we’ll go buy our new car elsewhere. April 24th (Saturday) we visited, test drove and selected the car that we wanted to purchase. But we were told that the title hadn’t cleared and it would be Monday before we could purchase the car I asked him if we could start the preapproval process to just make sure financing was in order and speed the process along. He told me he couldn’t do that until the car was ready...? Not a big deal, we could wait a couple of days. He told my husband to text him on Monday to check on the status. Not sure why we had to be the ones to follow up, but also not a big deal April 26th (Monday) we checked in on the vehicle and were told that “it was insane in the business office” and that it wouldn’t be done that day but he would have it by the next morning (Tuesday). We get it... COVID... everything is a little off except he didn’t call us on Tuesday April 30th (Friday) we checked in again because it had been days since we were told it would be complete. He told us that he would have an update for us the next day, Saturday, “for sure” May 1st (Saturday) checked in again and to date we have never heard back from him

Bought a car here. After several years I traded it in and bought another. Values were fair on my trade-ins. Vehicles on the website are really the ones they have on the lot. No pressure, no negotiating, huge selection. Paperwork process like normal. I did have to refinance after I left there because the interest rates were steep and I got better deal from credit union. Overall recommend. Had a car accident, will return to Carmax.

I just left this location and let me suggest to anyone looking to sell your car to them.. watch the inspector closely because he will take things apart and then leave it there for you to fix later if you decide to keep your car. I was standing outside with my girlfriend and watched the inspector open my trunk to inspect inside which is fine, he pulled off the weather stripping and put it back then proceeded to pull the trunk lining away from the driver sided of my trunk to inspect what I'm guessing would be the side panels. Once he pulled it away and took a look he left it hanging there then closed the trunk. He walked inside the store for a flash light then went back in the trunk pulling it further away from the panel. Once he finished he pushed it back slightly then closed the lid. I walked over to my car to see if he had placed it back correctly. I asked him if he was going to put it back the way it was before he touched it and he looked me in the eyes and told me it was like that before he touched it. I told my rep and the inspectors manager what happened and they couldn't have cared less. I left there an hour later without my quote because I didn't want him touch anything else.

Very bad experience sold a lemon did not recity situation