CarMax Indianapolis - Now Open

2.6 out of 5 2.6
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Indianapolis - Now Open Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

Reviews

2.6 out of 5 2.6
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 29, 2020

    My wife bought a car from this dealer. It came home with a sticker saying it had a one hundred and some point inspection. Yet, the tires were at 3/32... and there was a torn CV boot ripped and flinging grease everywhere which could be a huge problem for the CV joint. I noticed these in the looking at it for 2 minutes. I called CarMax and they said that if I get another shop to say the tires are so bald they are illegal to drive on and the boot is ripped, they will repair it for us. So instead of repairing myself, I took it to a shop and paid $150 for a inspection which did in fact say the tires were illegal to drive on and the boot was ripped among other things. Once I brought the report to CarMax, the quickly refused to fix what they stated they would fix before if I got proof. I got double screwed because I didn't need to pay for a shop to tell me those things were bad. Shady business practices and they will lie to your face.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    May 3, 2020

    Beware the trade values at this place is beyond unreasonable. Was offered $15,500 for a 2016 GMC Sierra 5.3 4x4 with 41k miles that looks brand new. Was... then told I may get bettter offers but dealers sale prices are inflated so although it may seem im getting a better trade deal there that I am not. However, the price of the vehicle I was looking at was priced identical to said dealerships. So that being said I would say dont trade anything in here its a rip off.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    April 29, 2020

    Drove 40 minutes to location to look at this vehicle . I was very disappointed when I arrived to find that the color stated on this site is incorrect .This... vehicle is not red , please update with the correct vehicle color.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    February 17, 2020

    I will say everything started out well. I was happy and excited after we test drove the car my parents looked at the motor and the cap and it looked a... bit weird so they were concerned. This is where things changed. They (my parents) expressed their concern and whether they were right or not to be concerned with it or not the way that the "mechanic specialist" treated us was very condescending. He treated them as if they knew nothing which they do, especially my dad. If it wasn't for that it would have been good. Unfortunately, I bought my car elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    July 26, 2019

    A coworker Carmax to me. I enjoyed that you could walk around the lot and actually get inside the vehicles to check them out. No one followed you around... the entire time unless you wanted them to. If needed I'd buy and shop here again. The salesman Britt P. was pleasant to work with too. I wanted a better finance rate because my credit score told me I could get one. I was advised to check around. In the end I was able to get a lower rate from another source and get the vehicle I wanted. I'm scheduled for some detail work on the vehicle and I trust it will be done well too.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2019

    I will never and recommend that no one purchase a vehicle from Carmax. I purchased a vehicle with125000 miles extended service warranty. At the time of... purchase I was told that the car was covered up to 66000 miles under the original warranty. The extend warranty would begin at 66000. At 118000 miles my cv joint n axle is damaged. I call and it is told my vehicle is covered by the warranty. So I take it in to Carmax to be told the next day that it is not covered. So I use my collision insurance to pay for the repair. Carmax quote a price of $946 for both sides. Only to be told later that I need another $946 for the right side. What the F- -k you must thing I am stupid. You quotes $946 for both sides. So what I say is do not true this company they are big liars.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2019

    My salesman was outstanding in helping me sale my 2010 F150 and picking out the car that met my satisfaction. His overall customer service really put... us at ease during the purchase process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 9, 2019

    My sales rep Ryan G was very knowledgeable, relatable, very very helpful. Any question I had he literally had the answer. This is my 2nd car from car... max I absolutely love them and I love how u can reserve a car from any of their stores! This works for me because I’m super picky lol

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2018

    Highly recommend! I have had nothing but excellent experiences here for all car service/repairs. The service is always amazing - very helpful, kind, and... professional. Every time I go in for an issue they work to resolve it and I never, ever feel taken advantage of as I have sometimes wondered at other places in the past. I will definitely continue to go back.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 3, 2018

    They assured me I will get a fair market price for my trade in , their offer is $3000 bellow wholesale price , this is the second time I went there to... get a vehicle appraised and received an low bowl offer , their advertising is a classic bait and switch like most of the used car dealers , waste of time , if you want to sell your car for next to nothing go to Carmax, they can help you with that, I emailed them to get a response and received no response , they can post their reply on this public forum and explain themself how they appraise a car and how their appraisal is not contradicting their advertising (you will receive a fair market value)

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
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