CarMax Hillside (Eisenhower Expy) - Offering Express Pickup and Home Delivery

2.6
(14 reviews)
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed

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(708) 316-3791 (708) 316-3791

Inventory

See all 394 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Experience Clear and Simple Car Buying and Selling

Reviews

2.6
(14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Jose, Brian, & Erasmo have provided great customer

Jose, Brian, & Erasmo have provided great customer service and have been incredibly helpful. Thank you.

5.0

Jose, Brian, & Erasmo have provided great customer

Jose, Brian, & Erasmo have provided great customer service and have been incredibly helpful. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

bad service

8 months have not received my title yet keep calling them for the past 6 months.no help they are scamer not good to deal with there cars are bad too

1.0

bad service

8 months have not received my title yet keep calling them for the past 6 months.no help they are scamer not good to deal with there cars are bad too

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Horrible experience.

Horrible experience. Was looking to purchase a vehicle from this location got it sent to this location from another Carmax its been an entire month since the vehicle was sent to this location & I still don't have it! Dealership didn't try to accommodate at all. I'm still without a car

1.0

Horrible experience.

Horrible experience. Was looking to purchase a vehicle from this location got it sent to this location from another Carmax its been an entire month since the vehicle was sent to this location & I still don't have it! Dealership didn't try to accommodate at all. I'm still without a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Horrible Service

Horrible experience. Was looking to purchase a vehicle from this location got it sent to this location from another Carmax its been an entire month since the vehicle was sent to this location & I still don't have it! Dealership didn't try to accommodate at all. I'm still without a car

1.0

Horrible Service

Horrible experience. Was looking to purchase a vehicle from this location got it sent to this location from another Carmax its been an entire month since the vehicle was sent to this location & I still don't have it! Dealership didn't try to accommodate at all. I'm still without a car

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Phenomenal experience at CarMax thank you, Marveal Ivory!

Phenomenal experience at CarMax thank you, Marveal Ivory! We will continue with CarMax! Awesome day!

5.0

Phenomenal experience at CarMax thank you, Marveal Ivory!

Phenomenal experience at CarMax thank you, Marveal Ivory! We will continue with CarMax! Awesome day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

Application

I was told I was approve and to come in and choose a vehicle , got their and was excited to hear I was approved in person , then was told it’s was one final step then the car salesman went away for a while came back and said let’s do the credit application to see how much you’re approved for, which I nwas told was done before I came in! Waste of time

1.0

Application

I was told I was approve and to come in and choose a vehicle , got their and was excited to hear I was approved in person , then was told it’s was one final step then the car salesman went away for a while came back and said let’s do the credit application to see how much you’re approved for, which I nwas told was done before I came in! Waste of time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Great customer service.

Bought a car on Wednesday night noticed the brake light was out. Told me to bring it back on Monday and they would take care of it. Did the oh I am in a cabin filter and even filled it up. Will shop again.

5.0

Great customer service.

Bought a car on Wednesday night noticed the brake light was out. Told me to bring it back on Monday and they would take care of it. Did the oh I am in a cabin filter and even filled it up. Will shop again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Good experience fast service

I had a good experience with Chris Price awesome sales man.. no pushy sales tactics.. he was honest and straight to the point.. I have bad credit.. and was turned down from alot of different dealers Marino, Hawk,Naperville and Shermans.. all said No.. but Carmax have me thre car I wanted wth super low miles.. Thanx Chris you a good guy 🤗

5.0

Good experience fast service

I had a good experience with Chris Price awesome sales man.. no pushy sales tactics.. he was honest and straight to the point.. I have bad credit.. and was turned down from alot of different dealers Marino, Hawk,Naperville and Shermans.. all said No.. but Carmax have me thre car I wanted wth super low miles.. Thanx Chris you a good guy 🤗

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Don’t fall for the hype!!!

This was actually for the Schaumburg location. I purchased a 2010 Traverse in 2014 and within two years I was told by CarMax that it was worth $18,000 less than I had paid them for it due to "major engine and transmission issues". The transmission issue I had raised alarms about right away and was told it was totally normal. The engine issue was for a bad timing chain! On a vehicle that was only 6 years old and had less than 100,000 miles on it. The front end needed to be replaced, new tires, the DVD system as well as the power windows on the entire right side! All were part of the 125 point inspection that I was told was the reason I was paying more for. They REFUSED to help me because I had not purchased their extended warranty (MaxCare). PLEASE BEWARE! YOU'RE NOT BEING SOLD THE TRUTH! My second car I purchased out of necessity from CarMax had immediate engine trouble and they kept it at the dealership for nearly a month to repair all of the issues and gave me a hard time about demanding a loaner car instead of having to pay for a rental while they fixed a car I had purchased less than a month before. They claim to sell better cars and that's what you pay a premium for and they claim to have your back. DO NOT BELIEVE IT! They don't care about you, only your money and forcing you to buy their MaxCare coverage "or else"!

1.0

Don’t fall for the hype!!!

This was actually for the Schaumburg location. I purchased a 2010 Traverse in 2014 and within two years I was told by CarMax that it was worth $18,000 less than I had paid them for it due to "major engine and transmission issues". The transmission issue I had raised alarms about right away and was told it was totally normal. The engine issue was for a bad timing chain! On a vehicle that was only 6 years old and had less than 100,000 miles on it. The front end needed to be replaced, new tires, the DVD system as well as the power windows on the entire right side! All were part of the 125 point inspection that I was told was the reason I was paying more for. They REFUSED to help me because I had not purchased their extended warranty (MaxCare). PLEASE BEWARE! YOU'RE NOT BEING SOLD THE TRUTH! My second car I purchased out of necessity from CarMax had immediate engine trouble and they kept it at the dealership for nearly a month to repair all of the issues and gave me a hard time about demanding a loaner car instead of having to pay for a rental while they fixed a car I had purchased less than a month before. They claim to sell better cars and that's what you pay a premium for and they claim to have your back. DO NOT BELIEVE IT! They don't care about you, only your money and forcing you to buy their MaxCare coverage "or else"!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Cadillac SRX

Felt welcome as I entered the door. Staff was available and when I asked for the sales person that I had been communicating with, salesperson was waiting.

5.0

Cadillac SRX

Felt welcome as I entered the door. Staff was available and when I asked for the sales person that I had been communicating with, salesperson was waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 14 reviews